Get to know the latest
information, data, stories, and insights.
Get to know the latest
information, data, stories, and insights.
What Is an NPS Detractor and How To Turn Them Into Promoters?
Navigating the world of customer feedback can be a rollercoaster for any business, especially when it comes to understanding and
The Power of Social Listening for the Education Industry
In the age of social media, the education industry can no longer afford to be in the dark about what
5 Steps to Secure a CX Budget as the Fiscal Year Closes
This blog topic is a goldmine for engaging business leaders and managers who are eager to enhance their customer experience
Beyond Sales: Elevating Customer Experience with Post-Sales Customer Delight
You just received a big-ticket offer that can substantially up your month-on-month revenue target. They love your product and you
What is Social Media Sentiment Analysis? [Complete Guide]
Understanding what people are saying online is crucial in today’s digital world and with over 4 billion people using social
Fight for that CX Budget: A Strategic Investment for the New Fiscal Year
We are in the budget season and with every department vying for attention, it is possible that leaders may find
The Power of Social Listening for Consumer Durables Companies
The Power of Social Listening for Consumer Durables Companies We live in a Genz world, where staying ahead of time
The Power of Social Listening for the Manufacturing Industry
The Power of Social Listening for the Manufacturing Industry In today’s connected world, manufacturers face the challenge of keeping up
The Power of Social Listening for Healthcare
Imagine being able to hear the unfiltered thoughts, concerns, and experiences of your patients, all in real time. Think about
Future Trends in BFSI Customer Service in 2025
The world of Banking, Financial Services, and Insurance (BFSI) is on the brink of a customer service revolution. With technology
Comprehensive Digital CX Guide for Fintech Organizations
Managing the customer experience is not just about polite customer conversations during support calls, nor is it limited to lengthy
Social Media Reporting
Businesses of every scale—from a small aromatherapy shop with bespoke offerings to large enterprises commanding attention across multiple platforms—face a
Why are Social Media Insights Key for Market Research Reports?
Social media insights are an important part of your market research report as they give an overview of how your
How Digital Desk for BFSI with locobuzz Enhances Experience
The fusion of technology and customer service in the Banking, Financial Services, and Insurance (BFSI) sector is not just an
Top 15 Customer Experience Tools in 2025 to Boost CX Strategy
Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind
Is AI the Future of Customer Service?
The intersection of AI and customer service is a topic of growing interest and debate in the modern business landscape.
Top 25 Customer Support Software in 2024
The year 2025 is a year where effective customer support is not just a necessity but a significant differentiator for
Complete Guide to SaaS Customer Support in 2024
We’re at a time when businesses rely on software as the backbone of their operations, and the role of SaaS
Top Social Media Metrics You Should Be Tracking
When formulating social media strategies, even the best minds are hit with a “Will it work?” brick wall. While no
Customer Experience Trends to Follow in 2025
Empowering support leaders and teams is a strategic move toward fostering a more personalized and efficient approach. It is essential
