Get to know the latest
information, data, stories, and insights.
Get to know the latest
information, data, stories, and insights.

CX in 2030: What to Expect
As we sprint toward 2030, the customer experience (CX) landscape is on the brink of a revolutionary transformation.

The CX and Marketing Singularity
As we find ourselves in 2025, digital transformation is not just a trend but a survival imperative, the convergence of

Top 25 Social Listening Tools for Businesses in 2025
Knowing your audience and following online conversations is more vital than ever in today’s fast-paced digital landscape. Social listening solutions

15 Best Customer Experience Tools in India
Well, in the ever-more-competitive environment, customers experiencing better is no longer just nice but necessary; also, with the rise in

Top 30 Social Listening Tools In India
Wondering how brands in India stay on top of the online buzz, fast-evolving trends and consumer sentiment in real time?

Top 15 Online Reputation Management Tools in India
What’s the first thing people see when they search for your business? In today’s fast-paced digital world, a strong online

20 Omnichannel Marketing Success Examples for 2025
Are you tired of those boring old marketing strategies? Do you want to finally learn how to connect with your

Social Media Crisis Management In 2025 (11 Steps)
What would you do if your brand was at the center of a viral social media storm, and every second

150+ Inspiring Quotes to Boost Customer Satisfaction in CX
What’s the key to lasting business success? Satisfied customers. In today’s competitive landscape, delivering great customer experiences (CX) can spell

What is Customer Empathy And How to Build it?
Have you ever asked yourself what is truly moving customers toward loyalty in a world so full of options? It’s

What Is Online Review Management? [Complete Guide]
Have you ever noticed how much your decisions are influenced by online reviews? Be it a new restaurant or product,

AI Social Listening: Understand How It Works in 2025
Social networking sites have emerged as today’s bastions for public discourse and opinion formation in this age of the Internet.

60+ Examples of Customer Satisfaction Survey Questions
How do you really know if your customers will enjoy your product or service? That’s where customer satisfaction surveys come

What Is Customer Touchpoint And How To Identify Them?
Have you ever wondered what shapes your experience with a brand – from the first time you hear about it

Proven Omnichannel Solutions for Businesses Growth
With the digital lifestyle of consumers, it is crucial today for them to be able to shop through multiple channels

20 Best Hashtag Tracker and Analysis Tools for 2025
Hashtag use was on the increase across social media platforms Instagram and X. Brands employed the use of branded, custom

How to Measure Customer Experience Effectively in 2025
Today, in 2025, which way will the businesses find to capture the voice of the customer to turn it into

15 Essential Brand Metrics To Measure in 2025
How do you know your brand is resonating in the hearts and minds of those it aims to connect with

Customer Journey Mapping: The Ultimate Complete Guide
What Is A Customer Journey? Customer journey is the series of interactions a customer has with a brand, product, or

Top 20 Online Reputation Management Strategies
Ever imagine how one small negative comment on the web can impact your personal or professional life? In this modern