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Top 15 Customer Experience Tools in 2025 to Boost CX Strategy

Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind millions of conversations across multiple platforms.

Table of Contents

What is CX Tool?

A CX Tool (Customer Experience Tool) is a software solution designed to enhance customer interactions by gathering, analyzing, and leveraging customer data. It helps businesses monitor customer sentiment, streamline workflows, and deliver personalized experiences, ultimately improving satisfaction, loyalty, and brand growth across various touchpoints in the customer journey.

Nowadays, several businesses are taking advantage of the internet using AI driven customer experience tools to find out the touch points behind millions of conversations across multiple platforms.

If you are a brand or a start-up, customer experience is the most important KPI for your business.

Whether you are selling products or services, it is essential to know how your customers feel about your product or services and the touch points of their journey.

There are many touchpoints in a customer’s journey – from landing on the website for online purchases to browsing the products or service details on internal pages to getting connected. Each point gives them an experience of the brand.

Based on their experience with the brand, an effective customer-centric strategy can be implemented to generate ROI.

Research says that one in three customers will leave the brand if they have had any negative experience.

Companies are now more serious about giving their customers the best customer experience.

They invest in the best customer experience tool to provide complete monitoring, measurement, and reporting.

These customer experience management tools can help ensure improved CX and ROI. You must understand the business needs and the CX platform’s features to select the best CX tool.

CX tool or customer experience tool is software that collects the data of customers’ feedback.

These CX tools can optimize sales, marketing, and customer retention rates. Customer experience tools are called CX, CEM, or CMX tools.

Why choose the CX tool?

  •       Acquire diverse capabilities to manage the customer journey
  •       Get contextual help
  •       Complete customer analytics
  •       Analyze the customer feedback & sentiments
  •       Analyze content marketing
  •       Get actionable insights

How to select the right customer experience (CX) tool?

Customer experience software includes digital tools that help companies improve customer interactions. Its main goal is to gather and examine customer information to enhance satisfaction, loyalty, and total business success. CX omnichannel support helps different departments like customer service, marketing, and sales work together to provide a consistent customer experience at all places of contact. Optimizing customer touchpoints is crucial for enhancing business growth, as it ensures seamless interactions, increases customer satisfaction, and drives long-term loyalty.

Businesses use CX software to combine various tools like customer relationship management (CRM) systems, feedback management platforms, and data tools. This system helps information move smoothly, giving a complete picture of the customer experience and allowing quicker and more personalized answers.

Different types of customer experience (CX) tools focus on a specific part of managing customer experiences. Feedback tools like AskNicely help service brands gather and understand customer opinions, while CRM systems like Salesforce and HubSpot assist businesses in handling customer contacts and information over time.

To learn more about the differences between CRM and CEM, look at Customer Relationship Management (CRM) versus Customer Experience Management (CEM).

Key Considerations When Selecting a CX Tool:

  • Features: Ensure the tool offers the necessary features like ticketing, live chat, knowledge base, and analytics.
  • Ease of Integration: Look for tools that integrate seamlessly with your existing systems (e.g., CRM, social media).
  • Scalability: Choose a tool that can grow with your business needs.
  • User Experience: Consider the tool’s user interface and how easy it is for your team to adopt.
  • Pricing: Compare pricing tiers to ensure the tool fits within your budget.
  • Support Channels: Ensure the tool supports multiple channels (email, chat, phone, etc.) for customer interactions.
  • Customer Feedback: Look for customer reviews and testimonials to gauge the tool’s effectiveness in real-world applications.

Challenges of CX Tools

While customer experience tools offer numerous benefits, businesses often face several challenges:

  • Fragmented Customer Data: Unifying data from various channels like email, social media, and chat is difficult. This fragmentation leads to a disjointed customer experience.
  • Lack of Real-Time Actionable Insights: Executives often lack timely, data-driven insights, which delays decision-making and hinders performance.
  • Customer Churn and Low Retention Rates: Tools like Locobuzz can help by offering actionable insights into customer sentiment, allowing businesses to address issues proactively.
  • Inconsistent Customer Service Quality: Ensuring consistent service becomes harder as businesses scale. Automated workflows and AI-driven chatbots help standardize responses across teams.
  • Measuring ROI on CX Investments: Justifying CX investments can be challenging without clear, tangible metrics to measure success.
  • Poor Collaboration Between Sales, Marketing, and Support: Disconnected teams can create friction in the customer journey. Integrated CX platforms, like HubSpot CRM, unify teams and align their strategies for a smoother customer experience.

How can CX tools help increase profitability in a competitive market?

Customer Experience (CX) tools can significantly boost profitability in today’s competitive market by streamlining operations, enhancing customer satisfaction, and driving loyalty. By leveraging advanced CX platforms, businesses can track and analyze customer interactions across various touchpoints, allowing them to offer personalized experiences that increase customer retention. Happy, loyal customers are more likely to make repeat purchases, recommend the brand to others, and contribute to positive word-of-mouth, leading to higher sales and profitability.

CX tools also help businesses reduce churn rates by providing insights into customer behaviour and pain points. By proactively addressing issues, companies can retain customers for extended periods, which is often more cost-effective than acquiring new ones. Additionally, these tools automate repetitive tasks, allowing employees to focus on high-value activities, ultimately improving efficiency and reducing operational costs.

Moreover, CX tools provide valuable data and analytics, enabling businesses to make informed decisions that improve overall strategies. This data-driven approach allows companies to target the right audience, optimize marketing efforts, and adjust their offerings to align better with customer needs, ensuring greater profitability in a competitive landscape.

Find below a curated list of the Top 15 Customer Experience Tools

We meticulously ensured reliability and relevance to curate our list of the Top 15 Customer Experience Tools in 2025. We consulted industry experts, engaged with professional communities on platforms like LinkedIn, and analyzed trusted user reviews from sources like G2 and Capterra. Combining expert opinions and real-world feedback, we identified tools for innovation, usability, and effectiveness. Ready to explore the must-have tools shaping this year’s CX strategies? Dive in and discover!

Top 10 Customer Experience Tools In 2023

#

Tool Name

Pricing

Key Benefits

URL

1

Locobuzz

Custom pricing

Multichannel support, AI-powered insights, and customer engagement analytics

locobuzz.com

2

Zendesk

Starts at $19/month/user

Ticketing system, live chat, knowledge base, reporting, and automation

zendesk.com

3

Salesforce Service Cloud

Starts at $25/month/user

360-degree view of customers, AI-powered support, and integration with Salesforce CRM

salesforce.com

4

HubSpot – Service Hub

Starts at $45/month/user

Ticketing, knowledge base, customer feedback tools, live chat, and team collaboration features

hubspot.com

5

Adobe - Experience Manager

Custom pricing

Content management, personalized customer experiences, and omnichannel support

adobe.com

6

Genesys Cloud

Starts at $75/month/user

Omnichannel support, AI-powered analytics, and cloud-based scalability

genesys.com

7

Qualtrics XM

Custom pricing

Experience management across customer, employee, product, and brand interactions

qualtrics.com

8

ResponseTek

Custom pricing

Customer experience analytics, feedback management, and real-time insights

responsetek.com

9

ClickTale

Custom pricing

Website analytics, heatmaps, session replays, and user behavior tracking

clicktale.com

10

ClientSuccess

Custom pricing

Customer success management, health scoring, and account tracking features

clientsuccess.com

11

Medallia

Custom pricing

Real-time customer feedback, analytics, and experience management

medallia.com

12

Sprinklr

Custom pricing

Social media management, customer care, and AI-driven insights for better engagement

sprinklr.com

13

Talkwalker

Starts at $9,600/year

Social listening, real-time analytics, sentiment analysis, and competitive benchmarking

talkwalker.com

14

ContentSquare

Custom pricing

Digital experience analytics, heatmaps, journey analysis, and conversion rate optimization

contentsquare.coSupport m

15

Freshdesk

Starts at $19/month/user

Multichannel support, ticketing system, knowledge base, automation, and real-time reporting

freshdesk.com

Many big companies have recently launched customer experience tools loaded with many features. Here are the top 15 best CX tools for 2025. All these tools are enabled with unique features and can be opted as per the business needs and niche.

1. Locobuzz

Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, and Analytics designed to work on a standalone basis or as an integrated solution.

 The platform provides rich, relevant insights for key KPIs and customer /competitor intelligence. It provides a vast array of reportage, including customized reports, and excels, thereby giving brands an overview of brand performance.

Locobuzz has the most effective processes for helping brands make informed and intelligent data-driven decisions for excellent customer experience.

Also read: Customer Experience Trends to Follow in 2025

Reasons to opt:

  • Unified View Key digital customer experience tools touchpoints
  • State of the art Ticketing system
  • Real-time Social Listening and Data Analytics
  • Track key marketing insights.
  • Powerful  data visualizations
  • Real-time campaign management and analysis
  • Competition Intelligence and Benchmarking
  • Comprehensive workflow management functions
  • UGC and User Interaction Insights

Platform USP:

Locobuzz is a next-gen customer experience tool, it helps to capture the trends and provides actionable insights. Build a strong digital presence and improve brand health with Locobuzz. Experience the future of customer satisfaction.

Some of the customer case studies from Locobuzz:

  1. How a Bedding Leader Improved its Customer Satisfaction Using Locobuzz
  2. Locobuzz helps a popular and trend-savvy fintech player elevate its CX.

This case study will provide insight into how Locobuzz empowers businesses with real-time customer insights, enhancing customer experience across multiple touchpoints, improving engagement, and streamlining communication, ultimately driving better decision-making and fostering long-term customer loyalty.

Locobuzz Limitations:

  •       Limited to social media platforms for monitoring.
  •       May require additional integrations for broader use.

Locobuzz Pricing:

  •       Custom pricing based on needs.

Locobuzz Free Trial Availability:

  •       Yes (Contact for details).

Locobuzz Rating and Reviews:

  •       G2: 4.6/5
  •       Capterra: 4.5/5

Schedule the Locobuzz CX Tool demo today!

Experience the future of customer satisfaction

2. Zendesk

Zendesk - Customer Experience Tool

Next on the list is “Zendesk”; it is a very popular CX tool and comes with many impressive features. This tool is perfect for production companies as it supports product-led consumer conversations. This tool analyses and manages customer conversations across all platforms.

Reasons to opt:

  • Completely flexible platform
  • Live chat is enabled
  • Build customized CX solution 
  • Complete CRM functionality 
  • Customer insights & data
  • Reporting

Platform USP:

Zendesk provides four different products in one package, which includes a guide, support talk, and chat.

Zendesk Limitations:

  • It can be expensive for smaller teams.
  • Complex interface for new users.
  • Limited customizations in the entry-level plans.
  •  

Zendesk Pricing:

  • Support: Starts at $19/month per agent.
  • Suite: Starts at $49/month per agent.

Zendesk Free Trial Availability:

  • Yes, 30-day free trial.

Zendesk Rating and Reviews:

  • G2: 4.3/5
  • Capterra: 4.4/5

3. Salesforce Service Cloud

Salesforce Service Cloud - Customer Experience Tools

Salesforce service cloud is a sales-based CX tool. This customer experience tool is most popular among big enterprises. This platform provides complete insight into the user at every touch point of the customer journey.

Reasons to opt:

  • Effective customer insights
  • Agent-friendly insights
  • Omnichannel tracking
  • Suitable for enterprise-level companies
  • Multiple productivity tools

Platform USP:

Salesforce is designed with AI-powered chatbots and can be enabled on any medium like web chat, mobile chat, or social media messaging. 

Salesforce Service Cloud Limitations:

  • High cost, especially for small businesses.
  • Complex setup and integration.
  • Overwhelming for new users.

Salesforce Service Cloud Pricing:

  • Essentials: $25/user/month.
  • Professional: $75/user/month.
  • Enterprise: $150/user/month.

Salesforce Service Cloud Free Trial Availability:

  • Yes, 30-day free trial.

Salesforce Service Cloud Rating and Reviews:

  • G2: 4.3/5
  • Capterra: 4.4/5

4. HubSpot – Service Hub

Hubspot - Service Hub - Customer Experience Tool

HubSpot is one of the most used CX tools among start-ups and mid-level companies as it provides unique features at a reasonable cost. HubSpot is an integrated customer experience tool and provides more control over data. 

Reasons to opt:

  • Bring all the communication channels to one place
  • Integrate all the channels in the universal inbox
  • Get contextual information

Platform USP:

HubSpot service hub is capable of delivering a frictionless customer experience, and it also provides the CRM to manage everything in one place.

HubSpot Service Hub Limitations:

  • Limited features in the free version.
  • It can become expensive with growing teams.
  • There are some limitations in reporting and automation in lower plans.

HubSpot Service Hub Pricing:

  • Starter: $50/month.
  • Professional: $400/month.
  • Enterprise: $1,200/month.

HubSpot Service Hub Free Trial Availability:

  • Yes, 14-day free trial.

HubSpot Service Hub Rating and Reviews:

  • G2: 4.4/5
  • Capterra: 4.5/5

5. Adobe -Experience Manager

Adobe -Experience Manager - Tool for customer experience

Adobe experience manager tool combines a digital asset management system with a unique CMS. This CX tool ensures that each customer is privileged and receives a personalized message. 

Reasons to opt:

  • Advanced content management system
  • Personalization is available 
  • Automated experience management
  • Many automated tools
  • Smart tools
  • Effortless Scaling 

Platform USP:

Adobe Experience Manager has both digital asset management and CMS. Create the same digital experience across all the platforms.

Adobe Experience Manager Limitations:

  • Expensive for small businesses.
  • Requires technical expertise for setup.
  • Not ideal for non-technical users.

Adobe Experience Manager Pricing:

  • Custom pricing based on requirements.

Adobe Experience Manager Free Trial Availability:

  • There is no free trial.

Adobe Experience Manager Rating and Reviews:

  • G2: 4.2/5
  • Capterra: 4.3/5

6. Genesys Cloud

Genesys Cloud is a complete cloud center solution that is designed to provide complete connectivity between all the possible channels. This CX tool provides an easy-to-use tool and enables a 360-degree view of customers.

Reasons to opt:

  • Easy configuration 
  • Multiple channels connectivity 
  • Outbound campaigns 
  • Quality management
  • Performance monitoring 
  • Workforce optimization 

Platform USP:

Genesys Cloud follows all compliance and can be configured to provide maximum reliability. Keeps the agents more productive with executing dial mode.

Genesys Cloud Limitations:

  • High cost for small businesses.
  • It may require additional integrations for customization.

Genesys Cloud Pricing:

  • Start: $75/month per user.
  • Advanced: $120/month per user.
  • Premier: Custom pricing.

Genesys Cloud Free Trial Availability:

  • Yes, 7-day free trial.

Genesys Cloud Rating and Reviews:

  • G2: 4.5/5
  • Capterra: 4.6/5

7. Qualtrics XM

Qualtrics XM - CX Tools

Qualtrics XM is the best customer experience management software that can provide insights into customers at any digital touchpoint. This CX tool gives the flexibility to connect with the audience from any medium like SMS, Email, web, or mobile applications.

Reasons to opt:

  • Multiple channels integration
  • Touchpoints 
  • Detailed analytics
  • Automated feedback
  • Predictive analysis 

Platform USP:

  • Understand customer behaviour and get tailored insights.

Qualtrics XM Limitations:

  • It can be pricey for smaller organizations.
  • Requires learning curve for new users.
  • Limited features in lower-tier plans.

Qualtrics XM Pricing:

  • Custom pricing based on needs.

Qualtrics XM Free Trial Availability:

  • Yes, contact for demo.

Qualtrics XM Rating and Reviews:

  • G2: 4.5/5
  • Capterra: 4.6/5

8. ResponseTek

ResponseTek - Top CX Tools

Cloud-based and customizable to meet all your business requirements ResponseTek provide an unbeatable Voice of Customer program. With ResponseTek you are able to access not just website information as well as information from social networks.

Reasons to opt :

  • Advanced and user-friendly AI-driven analytics
  • Automated & on-demand reporting enables to access customer insights as soon as survey results are received
  • Possibility to ask randomly selected customers in response to various actions, such as filling out a form.
  • Automatic mapping of subjects to survey scores & real-time sentiment analysis

Platform USP :

Cloud-based and customizable to meet your specific business requirements They provide an outstanding Voice of Customer program at scale with four core components: Listen Learn Act and Engage.

ResponseTek Limitations:

  • Mainly focused on customer feedback.
  • It may need additional integrations for broader use.

ResponseTek Pricing:

  • Custom pricing based on requirements.

ResponseTek Free Trial Availability:

  • Yes, contact for demo.

ResponseTek Rating and Reviews:

  • G2: 4.1/5
  • Capterra: 4.3/5

9. ClickTale

CX Tool - Contentsquare

Clicktale is now Contentsquare The two companies have come together to form the world’s leading company in digital experience analytics.

Reasons to opt :

  • Offers heatmaps, as well as visitor session recordings, helping understand customer behavior
  • Easy Integrations with multiple channels
  • Connects metrics with actual customer behavior & combines the power of rich data, machine learning & human insight to provide better results.

Platform USP :

By recording every in-page interaction and micro-gestures, the platform can help companies understand the ways and why of user actions i.e Bringing customer behavior to life.

ClickTale Limitations:

  • It may require advanced knowledge for best use.
  • Limited customization for lower-tier plans.

ClickTale Pricing:

  • Custom pricing based on requirements.

ClickTale Free Trial Availability:

  • Yes, contact for demo.

ClickTale Rating and Reviews:

  • G2: 4.2/5
  • Capterra: 4.3/5

10. ClientSuccess

client-success

ClientSuccess is software for customer success designed to improve the retention of customers and create your company’s unique customer experience platforms. The software offers solutions to help customer onboarding, integrating customers, renewing customers, and expanding your customers.

Reasons to opt :

  • Provides key data aspects about customer’s health to achieve the desired outcomes
  • A smooth customer onboarding process
  • Integration with CRMs
  • Customizable Dashboard
  • Designed to Improve Customer Retention

Platform USP :

A true platform for managing customers that provides a powerful service to front-line customer service managers as well as actionable data for executives.
The Customer Success Management Platform(TM) gives actionable insight and rich customer analytics and the most effective practices to cut down on the rate of churn, boost revenue, and increase the potential of the customers.

ClientSuccess Limitations:

  • No free version is available.
  • It can be complex for smaller businesses.

ClientSuccess Pricing:

  • Custom pricing based on organization size.

ClientSuccess Free Trial Availability:

  • There is no free trial.

ClientSuccess Rating and Reviews:

  • G2: 4.5/5
  • Capterra: 4.6/5

11. Medallia


Medallia is the leading experience management platform that empowers businesses to listen to customers and employees, understand their needs, and act effectively to enhance experiences across all touchpoints.
 

Reasons to Opt for Medallia:

  • Comprehensive feedback was captured through surveys, interviews, and more.
  • Advanced analytics to identify trends and areas for improvement.
  • Real-time insights for immediate action.
  • Customizable dashboards for tracking key metrics.
  • Seamless integration with other business systems.

Platform USP:

Medallia is an AI-powered platform that transforms feedback into real-time actionable insights. Advanced analytics and customizable dashboards equip businesses to deliver exceptional customer and employee experiences while optimizing workflows and fostering long-term success.

Medallia Limitations:

  • Expensive for smaller businesses.
  • Limited features in lower-tier plans.

Medallia Pricing:

  • Custom pricing based on needs.

Medallia Free Trial Availability:

  • Yes, contact for demo.

Medallia Rating and Reviews:

  • G2: 4.4/5
  • Capterra: 4.5/5

12. Sprinklr

sprinkler


Sprinklr is the ultimate unified Customer Experience Management (CXM) platform, empowering businesses to deliver seamless, multichannel customer experiences with powerful tools in one place.

Reasons to Opt for Sprinkler:

  • AI-powered insights for more intelligent decision-making.
  • Effortless omnichannel engagement across chat, email, social media, and more.
  • Advanced social listening tools for impactful brand presence.
  • AI-driven customer service solutions to boost efficiency.
  • Comprehensive marketing and advertising tools for optimized campaigns.

Platform USP:

Sprinklr stands out as a unified platform that consolidates all customer interaction channels—social media, marketing, advertising, and beyond—into a single interface. This integrated approach ensures businesses deliver consistent, impactful, and data-driven experiences, elevating customer satisfaction and operational efficiency.

Sprinklr Limitations:

  • High learning curve for new users.
  • It can be pricey for smaller teams.

Sprinklr Pricing:

  • Custom pricing based on usage.

Sprinklr Free Trial Availability:

  • Yes, contact for demo.

Sprinklr Rating and Reviews:

  • G2: 4.1/5
  • Capterra: 4.3/5

13. Talkwalker

12-talkwalker

Talkwalker is a cutting-edge consumer intelligence platform that enables businesses to understand their customers across diverse digital platforms. It provides real-time insights into market trends, brand reputation, and customer sentiment, helping companies to make data-driven decisions.

Reasons to Opt for Talkwalker:

  • Track social media conversations to manage brand mentions and identify influencers
  • Stay ahead of industry trends and competitor activities
  • Gain insights into customer moods and sentiments
  • Predict potential crises with sentiment analysis
  • Enhance customer experiences and reputation management

Platform USP:

Talkwalker offers a comprehensive toolkit that combines social listening, media monitoring, sentiment analysis, and influencer identification all in one platform. This enables businesses to stay informed, make proactive decisions, and amplify their message effectively.

Talkwalker Limitations:

  • Requires expertise to leverage its full potential.
  • It can be expensive for smaller businesses.

Talkwalker Pricing:

  • Custom pricing based on requirements.

Talkwalker Free Trial Availability:

  • Yes, contact for demo.

Talkwalker Rating and Reviews:

  • G2: 4.4/5
  • Capterra: 4.5/5

14. Content square

contentsquare

Contentsquare is the most powerful analytics tool for digital experiences, helping businesses optimize online customer journeys. It offers in-depth insights into user behaviour, conversion funnels, and website performance, empowering organizations to enhance their digital strategies.

Reasons to opt for Content Square:

  • Session replay for detailed user session insights.
  • Heatmaps to identify areas of interest and frustration.
  • Conversion funnel analysis to pinpoint drop-off points.
  • AI-powered insights for more intelligent decision-making.
  • Performance monitoring to ensure fast, responsive site performance.
  • Customizable dashboards to track key metrics and KPIs.

Platform USP:

Contentsquare stands out for its ability to connect seamlessly with various other tools and platforms, offering an integrated solution for optimizing user experience. Its AI-powered analytics automate insights and help businesses continuously improve their website performance, ensuring better customer engagement and higher conversion rates.

Content Square Limitations:

  • Expensive for small businesses.
  • Limited features for entry-level users.

Content Square Pricing:

  • Custom pricing based on requirements.

Content Square Free Trial Availability:

  • Yes, contact for demo.

Content Square Rating and Reviews:

  • G2: 4.5/5
  • Capterra: 4.6/5

15. Freshdesk

 
freshdesk

About Freshdesk:

Freshdesk is a cloud-based customer service platform to streamline support processes and enhance customer satisfaction. With powerful tools, businesses can handle customer inquiries effectively and efficiently.

Reasons to Opt for Freshdesk:

  • Comprehensive ticketing system for organized customer support
  • Real-time live chat for quick issue resolution
  • Self-service knowledge base for customer convenience
  • Multichannel support via email, phone, and chat
  • Automation to save time on routine tasks
  • Detailed analytics for performance insights
  • Seamless integration with other tools for a unified workflow

Platform USP:

Freshdesk stands out with its user-friendly interface and robust features that enhance customer support software operations. Its cloud-based nature makes it easily accessible, while its integration capabilities and automation features optimize team productivity. By improving response times and offering multichannel support, Freshdesk ensures higher customer satisfaction and streamlined business workflows.

Freshdesk Limitations:

  • Limited reporting in entry-level plans.
  • Some features are only available in higher-tier plans.

Freshdesk Pricing:

  • Free plan available.
  • Growth: $15/month per agent.
  • Pro: $49/month per agent.

Freshdesk Free Trial Availability:

  • Yes, 30-day free trial.

Freshdesk Rating and Reviews:

  • G2: 4.5/5
  • Capterra: 4.4/5

Conclusion

Investing in the right customer experience tools is crucial for staying competitive in 2025. These tools empower businesses to understand customer needs better, streamline operations, and deliver seamless experiences across multiple channels. By leveraging the latest advancements in CX technology, companies can foster stronger customer relationships, boost retention, and drive long-term profitability.

Connect with our experts today to discover how the right CX tools can transform your business and deliver exceptional customer experiences. Schedule a free consultation and unlock the full potential of customer experience solutions for 2025!

FAQs | Customer Experience Tools

1. Which Customer Experience (CX) tool is right for you?

When you are deciding on the best CX software to download and utilize be sure to consider what your needs actually are and be aware that platforms that are designed to perform several things won’t offer the same variety of tools as those that focus on a specific field.

Following the below steps can help you:

  • Learn about your business’s requirements
  • Assess your present situation
  • Review the features a tool offers to match your needs & also the ease of doing things

2. What does customer experience software i.e CX Tools do?

Software for Customer Experience examines every interaction with the customer and provides valuable information to take steps to improve the customer’s loyalty and enhance the overall customer experience.

The main tasks that tools for managing customer experience accomplish include marketing automation, sales automation, task and project management, monitoring and engaging customers on your website, handling customers’ questions, queries, and complaints, interacting with customers across every social media platform and capturing the voices of customers through feedback systems, monitoring important CX performance metrics and indicators, and then helping you understand all the information you have about your customers.

3. What is customer journey mapping?

The process of creating the customer journey map which is a visual narrative of your customer’s experiences with your company is known as customer-centric journey mapping (also called the user’s journey). This process allows companies to imagine themselves in the shoes of their clients, and to see their company through their customers’ eyes.

4. What are the advantages of customer experience tools?

The top advantages of customer experience tools are:

1. Improved Customer Engagement

2. A Higher Rate of Customer Retention

3. Lower Marketing Costs

4. Gain diverse capabilities to handle the customer journey

5. Analyze the effectiveness of content marketing

5. What are the best Customer experience tools?

Here is the list of best customer experience tools :

  1. Locobuzz
  2. Zendesk
  3. Salesforce Service Cloud
  4. HubSpot – Service Hub
  5. Adobe -Experience Manager
  6. Genesys Cloud
  7. Qualtrics XM
  8. ResponseTek
  9. ClickTale
  10. ClientSuccess
  11. Medallia
  12. Sprinklr
  13. Talkwalker
  14. Content Square
  15. Freshdesk

6. What are the hidden costs of poor customer experience management?

Poor customer experience management can lead to higher churn rates, lost revenue, and increased customer acquisition costs. Additionally, dissatisfied customers may share negative feedback, damaging your brand reputation and making it harder to attract new clients. 

 

Operational inefficiencies caused by disconnected customer data can also result in wasted resources and missed opportunities.

7. How do CX tools influence brand perception and loyalty?

CX tools streamline customer interactions, ensuring faster response times and personalized service, which helps create a positive brand image. 

 

By enhancing the overall experience, these tools foster stronger emotional connections with customers, encouraging loyalty and repeat business. Satisfied customers are more likely to recommend your brand, boosting word-of-mouth marketing and long-term success.

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  • The draw will be conducted online, and results will be shared on our social media handles.
  • The prizes for the lucky draw contest are as described on this page.
  • Prizes are non-transferable, non-exchangeable, and non-refundable. No cash or other prize substitution is allowed.
  • Winners will be notified via email and/or phone within 3 days after the lucky draw.
  • Winners must respond within 3 days to claim their prize. Failure to do so will result in the selection of an alternate winner.
  • By entering the contest, participants grant permission to use their names and submitted content for promotional purposes without further compensation or approval.
  • Participant data will be used in accordance with the Privacy Policy. Personal information will not be shared or sold to third parties.
  • The organizer reserves the right to modify, suspend, or cancel the contest if unforeseen circumstances or technical issues arise that affect the fairness or integrity of the contest.
  • This contest is subject to all applicable laws and regulations and is void where prohibited.
  • Participation in the contest constitutes acceptance of these terms and conditions.
  • For any questions or concerns regarding the contest, contact hello@locobuzz.com
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