Customer Service

Omnichannel Vs Multichannel: What’s the Difference?

Omnichannel Vs Multichannel: What’s the Difference? You may have observed how you get an email regarding a product you left in your shopping basket on a website. Or how you receive text alerts for in-store purchases. While Email, Social Media, Promotional Texts, and Website are all independent channels of a brand’s marketing, an omnichannel customer …

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