Customer Service

Seamless and positive customer experience, or CX, is vital for a brand. It is the factor that can create loyalty and set you apart from the competition.

You may have observed how you get an email regarding a product you left in your shopping basket on a website. Or how you receive text alerts for in-store purchases.

Did you know 80% of customers use Social Media to engage with brands? Here’s how to leverage this and improve your own Customer Experience!

Let’s deep dive into the important steps that will get you closer to customers and, in the process, improve customer service.

Good Customer Experience is a must for businesses wanting to hold a strong position in the market. But do you know to measure and improve customer experience & satisfaction?

In 2023, traditional marketing has been replaced by digital to a large extent. Under such circumstances, it is extremely critical for you to make sure your customer experience is top-notch. Read on to find out how you do that!

Customer service expectations are rising and consumers are looking at brands to create a seamless online experience. Here’s why that’s so important.