Case Study
Category and Competitive Analysis for Strategic Advantage for a Major Fashion Brand
Locobuzz was instrumental in elevating customer engagement and competitive intelligence for a prominent fashion brand, streamlining the process of strategic decision-making.
Before Locobuzz, the brand, with a wide-scale presence was faced with following challenges:
Limited Reporting
Previously reliant on individual platform dashboards making it difficult to track overall performance.
Disjointed Insights
Unable to connect paid and organic engagement efforts, hindering their ability to optimise campaigns.
Competitive Blind Spot
Prior focus on a single competitor provided limited insights into the broader market.
Results
Faster resolution
First response time reduced from 5 hours to 30 minutes!
Tackling Voluminous Tickets
The brand received more than 12 lakh tickets, which Locobuzz helped them analyse as per their sentiments, with ease.
Data-Driven Content Strategy
Locobuzz reports revealed high-performing content formats and optimal posting times.