Earn your customers’ trust and loyalty with Locobuzz’s AI-driven ORM platform.
Get complete control over your brand image by receiving a real-time and extensive assessment of your brand’s online perception. Use our ORM solutions to engage with your consumers thoroughly, obtain a competitive advantage, and prevent crises.
Leverage our cutting-edge ORM features to manage your brand's image on key social channels!
Before we begin, what is ORM, how does it benefit modern business?
- Manage your brand’s online reputation
- Resolve queries at scale and instantly with no wait-times
- Retain customers through strategic and effective engagement
- Accelerate positive customer experiences
Locobuzz’s ORM, managing your reputation has never been easier
Provide instant assistance across all channels
Execute response management like a pro! Leverage real-time customer engagement, alerts, and reports across social media and deliver a thorough omnichannel customer experience.
Automate conversations across social media
With seamless man-machine collaboration, you can improve productivity and achieve superior results.
Robust ticketing system
Share the responsibility of tickets while maintaining visibility. Invite coworkers to a conversation directly inside the ticket to handle it accordingly for better resolution.
Handle online reviews
Align your reviews and star ratings with Locobuzz’s ORM
Key features of Locobuzz’s ORM
SSRE takes ORM to the next level by automating data collection, interpretation and response. As a result, SSRE is a highly effective tool for maximising customer service. It completes the job of a single agent at one-third of the price.
Benefit from:
- Reduced turnaround times as queries are replied to instantly with 99% accuracy, helping reduce the workload on your customer service agents.
- Always on and always ready technology that handles your customer queries and needs at any time of the day.
With our CRM integration, you can create customer profiles and generate leads while tracking and analysing customer interactions. Understanding your customer history enables improved customer service, increased personalisation, and greater efficiency for all teams involved.
“Gain customers’ trust and improve your brand’s reputation with our ORM experts!“