One Platform
With Endless Capabilities

Truly Unified CXM For Delivering Consistent & Seamless Experience Across Channels!

Locobuzz CX Suite is a new-generation digital customer experience management platform that completely transforms your business, and helps build everlasting relationships with your customers like never before.

One Platform With Endless Capabilities

Truly Unified CXM For Delivering Consistent & Seamless Experience Across Channels!

Trusted by the best!

A unified view of your brand, consumers, communications, performance, presence, appeal!

In a single-view, Locobuzz helps brands acutely measure brand insights, customer behaviour, competitor insights and performance analytics across all key digital channels to give empowering business insights on a unified CX management platform.

A complete customer experience management platform

Your brand, your customers, your competitors, your organization – leverage the power of AI-tech to seamlessly integrate data and resources to be the best brand with the best customer service.

LISTEN
RESPOND
ANALYSE
PUBLISH
AUTOMATE

Get real-time understanding of your customers, competitors, campaigns and influencers through the power of modern social listening.

Capture trends, market shifts, and critical social data to derive actionable insights that improve brand health, strategies and overall digital presence.

The easy-to-use workflows help manage your customers with increased responsiveness and effective engagement.

The Locobuzz CX platform streamlines data-inflow, assigns cases and manage tasks seamlessly while you focus on increasing engagement productivity.

Derive insights that are rich, relevant and measurable for strategic and actionable business decisions.

Measure, compare and study your brand’s ecosystem in a series of versatile, flexible and automated reports and craft a powerful marketing roadmap for the future!

Schedule, preview, and publish your communications across all social channels from a single interface.

Plan your content on a centralised calendar, easy-to-access content library and manage social campaigns for your brand effortlessly.

AI-led automation saves you from performing time-consuming tasks and helps provide quick assistance to your customers 24*7.

Leverage the best of the platform’s machine learning capabilities and automated features to analyze and respond to your customers effectively.

Want to hear what our clients are saying?
Better Service Starts Here!

Thanks for the presentation highlighting the recent chatter across Audi and competition handles. The presentation was very detailed and covered all the requirements as per my brief. The turnaround time was also quick. Good job! These are critical times and we need to be extra vigilant across our platforms so that we can support our audience with their queries and requirements.

It is always a great experience working with the Locobuzz team. We have always loved the ideas and attitude they bring to the table. Their dedication to deliver before or on a deadline is commendable.

Overall the platform is very beneficial as I got to know more about my competitors. Their thorough competitive insights really helped me manage my business effectively. I would definitely recommend it to my friends and colleagues.

I must say, this is one of the best platforms that I have worked on. It has been more than a year, and it has become a helpful tool for my day-to-day work to get any kind of data and reports. This online listening tool offers seamless third-party integration with any social media platform and review site. I appreciate the proactive approach of Locobuzz's client servicing team and thank them for their constant support.

User-friendly and data-enriched tools helped me in numerous ways, like real-time visualization, reporting, and data extraction. Also, I like DIY dashboards for the convenience, and understanding of digital chatter across all platforms. The dashboard has given me spotless and clean reports.

The user-friendliness and features have made me stick to this highly integrated social media tool for the past two years. It helps manage ORM, and features like DIY Analytics Report, Competition Benchmarking, and CSD ID have helped me manage my daily work.

Our digital marketing team and customer support team were using different tools, but the challenge was replacing them with a single one. Locobuzz did this for us. Both teams are using one single tool that helps to understand the operation and its limitations. It has a handful of features such as AHT, Agent performance, searches & redirection to the posts directly from the report, and topic auto-tagging.

Have a significant and measurable impact on your business with India’s leading Customer Experience tool - Locobuzz

Let us demonstrate our expertise in the market for you – focussing on consumer sentiments displayed digitally, all over the digital universe and helping you take data-driven decisions

Locobuzz brings immense business value to your Customer Experience Management process.

Online
Reputation
Management

Protect your brand equity across all prominent digital channels. Use advanced capabilities like sentiment analysis and specialised alert mechanisms to boost your online ratings.

Complete
Omnichannel
Solution

Make communication and cross-channel customer assistance easy, effective and in real-time! Manage and measure your brand’s support performance entirely in a single view!

Holistic
Social Media
Management

From content strategies to planning, publishing, analytics, and collaborations we give you powerful engagement workflows to redefine your brand’s social media presence.

Conversational
Commerce
and Chatbots

Our AI chatbots digitize and automate self-service for customers in real-time. Generate leads and create opportunities for client retention, upselling, cross-selling and much more.

Marketing
Research
and Insights

Make customer-focused, data-driven decisions faster than before by analysing user data in real-time. derive actionable insights, and identify important trends within your data sets.

WhatsApp
Business
Services

Make it easy for your teams to manage WhatsApp conversations with your customers. Also use smart bots to deliver contextual notifications upon purchase and service events.

One Platform
With Endless Capabilities

Truly Unified CXM For Delivering Consistent & Seamless Experience Across Channels!

Truly Unified CXM For Delivering Consistent & Seamless Experience Across Channels!