Shubhii Agarawal
Co-founder & COO
“We didn’t set out to build a dashboard. We set out to make sure the person on the other end of a message doesn’t get treated like a ticket number. Everything we’ve shipped since has been judged against that.”
A million voices. One at a time
Every day a brand is spoken to far more times than it can possibly answer. We build the platform that closes that gap — so someone who reaches out at 2am on a Tuesday gets a reply that sounds like a person actually read it.
170+
People
4
Offices
12
Roles open now
2015
Founded
One platform for every conversation a brand is part of.
Locobuzz is a unified customer experience platform. We pull every signal a brand generates — social, messaging, email, chat, voice, app stores, review sites — into a single view, then use AI to sort it, route it, and give the person answering it the context they need.
Over 350 enterprise brands across BFSI, telecom, aviation, retail, hospitality and automotive run on Locobuzz today — including more than 50 Fortune 500 companies. We’re headquartered in Mumbai and growing across Southeast Asia, the Middle East and the US.
Vision
A world where size is no longer an excuse for being ignored — where every digital handshake feels as warm as a real one.
We want to get to a point where "they never got back to me" sounds as dated as a busy signal. Not because a machine replied, but because the machine made room for a person to.
Mission
Give every brand one place to hear, understand and answer its customers, at the speed the internet actually moves.
That means listening everywhere a customer might speak, reading intent before a human has to, and handing the person who replies enough context to sound like they already knew.
Six words we actually argue about.
Not a poster in the lobby. These are the tie-breakers when a decision is genuinely close.
01
Empathy
Every message in the queue is a person having a bad or a good day. We build for them, not for the ticket.
02
Listening
The answer is usually already in what customers said. We read it before we argue about it.
03
Continuous learning
Nobody here is finished. Budgets, mentors and time are set aside for that on purpose.
04
Collaboration
Care, product and marketing look at the same queue, so the argument is about what to do next.
05
Innovation
We would rather test the awkward new idea than polish the safe old one.
06
Integrity
Honest timelines, honest numbers, honest answers, including when they cost us.
Three founders, one stubborn idea.
Locobuzz started in 2015 with a shared frustration: brands were getting louder and listening less. A decade on, the founders still sit close to the product and closer to the customers.
Vishal Agarawal
Co-founder & CEO
“The hard part was never collecting the data. It was making it useful inside the thirty seconds a support agent actually has. That constraint has shaped our entire architecture.”
Nitinn Aggarwal
Co-founder & CTO
“We’ve grown up alongside our customers rather than ahead of them. Most of what’s good in the product came from a client telling us, plainly, that something wasn’t working.”
Founder-first, people-first
Our founders sit close enough to be interrupted. Ideas, questions and disagreements go straight to them — not through three layers first.
Careers
The next few years get built by whoever joins now.
We’re hiring across engineering, data science, customer success and sales — in Mumbai and remotely. If the idea of making millions of conversations feel personal sounds like a good problem, come take a look.
View open roles
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