Get to know the latest
information, data, stories, and insights.
Blogs
- All
- Customer Experience
- Industry
- Marketing
- Opinion
- Social Listening
- Technology
Single Smart Response Engine: Get to know the breakthrough technology
Single Smart Response Engine: Get to know the breakthrough technology Single Smart Response Engine (SSRE): Locobuzz’s new groundbreaking automate response engine, designed to leverage a …
Instagram Stories: How Brands Can Leverage for Better Engagement with Audience
Instagram Stories: How Brands Can Leverage for Better Engagement with Audience Table of Contents Add a header to begin generating the table of contents It …
Importance of providing valuable customer experience in online reputation management
The True Importance of valuable customer experience in ORM You give some, you take some. That’s the way business works- but when we take into …
Why does social listening matter for your brand in 2021?
Why does social listening matter for your brand in 2021? Table of Content Add a header to begin generating the table of contents Social listening …
Best CRM Statistics You Need to Know for 2021
Best CRM Statistics You Need to Know for 2021 Table of Content Add a header to begin generating the table of contents CRM is the …
What is the role of ORM in digital marketing?
Ever Increasing role of ORM in digital marketing Table of Content Add a header to begin generating the table of contents With businesses investing rapidly …
How to Choose a Perfect Omnichannel Solution Provider?
How to Choose a Perfect Omnichannel Solution Provider? Table of Content Add a header to begin generating the table of contents Omnichannel Solution is a …
Best Online Reputation Management Strategies to Build Brand Credibility
Best Online Reputation Management (ORM) Strategies to Build Brand Credibility Table of Content Add a header to begin generating the table of contents In the …
How chatbots can help you increase sales and customer service?
How chatbots can help you increase sales and customer service? Table of Content Add a header to begin generating the table of contents Due to …
Best Social Media Management Tools in 2021
5 Best Social Media Management Tools in 2021 Nowadays, taking care of your social media presence is not only limited to curating brilliant and engaging …
Importance of online reputation Management for every business
How is Online Reputation Management important for every business? Online Reputation Management or “ORM” is one of the most valuable services that a business can …
How to set SMART goals for customer service?
How to set SMART goals for customer service? Table of Content Add a header to begin generating the table of contents “How much you can …
Social Media Etiquettes Dos and Don’ts
Social Media Etiquettes: Breakdown of 7 Dos and Don’ts Table of Content Add a header to begin generating the table of contents Social media is …
Best Social Media Automation Tools in 2021
5 Best Social Media Automation Tools To Save Your Time in 2021 Table of Content Add a header to begin generating the table of contents …
What is Brand Monitoring And Why It Is Important in 2021?
What is Brand Monitoring And Why It Is Important in 2021? Table of Content Add a header to begin generating the table of contents The …
How To Use Social Media For Small Businesses?
How To Use Social Media For Small Businesses? Table of Content Add a header to begin generating the table of contents In today’s time, social …
How To Use Social Listening to Improve Customer Experience?
How To Use Social Listening to Improve Customer Experience? Table of Content Add a header to begin generating the table of contents Nowadays, social media …
How to use sentiment analysis for brand building
How to use sentiment analysis for brand building Companies want their brand to be perceived positively in the public eye and stay ahead of the …
How to choose right CRM software
How to choose right CRM software Customer relationship management (CRM) software is used to store and manage collected customer data. It centralizes all the data …
Best Social Media Marketing tools for hospitality industry
Best Social Media Marketing Tools for Hospitality Industry Social Media Marketing Tools have made the biggest difference in changing the game of Brand Management in …
8 ways customers interact and engage with your brand on Social Media
8 ways customers interact and engage with your brand on Social Media Table of Content Add a header to begin generating the table of contents …
Benefits of social media monitoring for NPO
Benefits of social media monitoring for NPO Table of Content Add a header to begin generating the table of contents Few of the many challenges …
6 steps to create a crisis management plan
Steps to create a Crisis Management Plan Table of Content Add a header to begin generating the table of contents In any company or firm, …
Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management
Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management Almost every piece of writing in the past year feels like …
Why Social Media Marketing is Important for your Business?
Why Social Media Marketing Is Important For Your Business? Nowadays, every business is stepping into social media to build their online presence as it is …
What is Customer Engagement And Why is it Neccessary?
What is a Customer Engagement Platform and why is it necessary for interaction? A Brand’s image is primarily based on customer interactions. As a brand, …
How to Align Customer Service And Sale To Optimize Growth?
Alignment of Customer Service And Sale to Optimize Growth? Every department in an organisation should have centralised customer data and share a common vision to …
Effective Ways To Improve Customer Experience
7 Effective Ways To Improve Customer Experience in 2021 In today’s time, every company focuses on customer experience rather than on product and pricing. If …
5 Best Sentiment Analysis Tools of 2021
5 Best Sentiment Analysis Tools of 2021 Nowadays, several businesses are taking advantage of the internet to find out the sentiment behind millions of conversations …
Steps in Creating a Crisis Management Plan
5 ways CRM Can Help Create Better Marketing Campaign Customer Relationship Management (CRM) is a powerful tool that nurtures interactions with customers, prospects, and potential …
Best Brand Monitoring Tools to Get Started For Free
Best Brand Monitoring Tools To Get Started in 2021 In today’s time, building an online presence for any brand is essential because interaction with potential …
Best ORM Tools to Manage Your Brand
Best ORM Tools To Monitor Your Brand in 2021 If you’re running an online business, it’s mandatory to manage your business reputation on the web. …
Top CRM Strategies That Will Boost your business
Top CRM Strategies That Will Boost Your Buisness In 2021 No business is successful without the customers, they are the core- asset of every company. …
How to Market to Gen Z – A Comprehensive Guide
How do you market your brand to Gen Z? Here’s a list of things you can do that’ll work! Read on to find out more.
How to develop Customer -Centric Strategy?
How to Develop Customer -Centric Strategy Table of Content Add a header to begin generating the table of contents The main motive of every brand …
All You Need to Know About Google Algorithm Updates
All You Need to Know About Google Algorithm Updates Table of Content Add a header to begin generating the table of contents Introduction Google frequently …
Why to choose cloud-based CRM?
Reasons to choose cloud-based CRM Companies like to invest in advanced tools for customer and company relationships because, in times like the Covid-19 pandemic, it …
What is brand equity and how to measure it?
What is brand equity and how to measure it ? Brand equity refers to the value that a brand name adds to its company. This …
Memes, Online Marketing, and Social Listening: The Ultimate Guide
Here are the best ways in which brands leverage memes for marketing, and the importance of Social Listening for increased brand awareness.
All about omnichannel marketing
Here’s all you need to know about excelling at Omnichannel Marketing and the way companies can leverage the technology for better results.
8 Way to Manage A Customer Relationship without CRM
8 Ways To Manage Customer Relationship Without A CRM In today’s time, one of the major aspects while running your business is managing and building …
Why is Voice Marketing Guide essential in business?
Voice marketing Guide: Why Is It Essential For Businesses in 2021 Voice marketing has taken a huge leap and is considered one of the most …
Instagram Analytics – A New Strategy
Instagram Analytics: Ultimate Guide To Enhance Your Instagram Analytics Strategy What do you mean by Instagram Analytics? Instagram Analytics comes under the broad category of …
Omnichannel Retail Solutions
Omnichannel Retail Solution- A new-Age Marketing Strategy That Helps Businesses Connect With Customers Table of Content Add a header to begin generating the table of …
Social Media Customer Service – A Way To Build Relationship with Customers
Social Media Customer Service: A Powerful Way To Build and Maintain Relationship With Customers Table of Content Add a header to begin generating the table …
How can Social Media tools be more inclusive towards sensory-impaired audiences?
Table of Contents For most of us, social media is the ultimate playing field for all things entertainment, information, news, and networking. For most of …
How Chatbots Reduce Sales Efforts So You Focus on Conversions
How Chatbots Reduce Sales Efforts So You Focus on Conversions Table of Content Add a header to begin generating the table of contents AI-enabled chatbots …
How to Make Data Driven Decision
How to Make Smarter Decisions to Fuel Business Growth Table of Content Add a header to begin generating the table of contents We’ve all heard …
Social CRM Platforms and Why you should use them
Social CRM Platforms and why you should use them Table of Content Add a header to begin generating the table of contents Customer Relationship Management …
Best Brand Mention Tools
Best Brand Mention Tools in 2021 Table of Content Add a header to begin generating the table of contents Have you ever thought about what …
The Evolution of Locobuzz Sentiment Analysis & AI
The Evolution of Locobuzz Sentiment Analysis & AI Table of Content Add a header to begin generating the table of contents The Master Plan Artificial …
Social Media Chatbots & How it Increases Sales Growth
Social Media Chatbots are one of the best AI CX Tools for businesses wanting to establish itself as a brand with high and steady sales growth.
How Social Listening Helps the Finance Industry
In finance, social listening maps and analyzes economic trends, and matches up to the competition with help of competitor insights.
How Customer Experience Drives Digital Transformation?
Organizations are stepping into the digital world to offer enhanced Customer Experience through online presence. Here’s how to do it best!
Importance of Chatbots for Logistics and Supply-Chain
Chatbots for logistics are substantial in customer-related operations as well as supply-chain operations. Here’s all you need to know!
How Chatbots are Revolutionizing Travel & Hospitality Sectors
The Travel and Hospitality industry is thriving with the help of AI-powered chatbot technology. Here’s how they’re achieving this!
Benefits of a Chatbot for the Finance Industry
Why must a brand in the Finance sector utilize a chatbot for its website & mobile application? What are the best options available? Find out!
Best Social Media Scheduling Tools in 2021
Selecting a social media scheduling tool is a challenging task so we’ve listed the best social media scheduling and publishing tools for you!
7 Best Competitor Analysis Tools To Beat Your Competitors in 2021
To make your Competitive Analysis process accessible, here’s a list of the five best competitor analysis tools in 2021.
7 B2B Growth Trends You Should Know in 2021
If your company is going through a motionless phase of growth, these 7 B2B growth trends will be key to business growth in 2021.
Five Instagram Hashtag Analytics Tools
Instagram Hashtag Analytics is beneficial to determine trending hashtags among users. Here’s how to leverage the technology!
Social Media & Healthcare: Marketing in Medical Industry
Here are the best and most effective social media marketing strategies and tools in the healthcare industry.
Make E-Commerce Chatbot Rock the Shopping Season
Let’s understand what an e-commerce chatbot is and why it’s necessary for companies to design chatbots for websites and mobile applications.
Why Competitive Analysis is Crucial for Brands in 2021
With ever-increasing competition, the significance of Competitive Analysis cannot be stressed enough. Here’s how to leverage it fully!
Why Social Media Search Tools is essential for Brands
Here are some social media search tools that brands can adopt to optimize their digital marketing strategy.
What’s Omnichannel Customer Experience?
Businesses generate leads when customers connect with them. Here’s how Omnichannel Customer Engagement results in increased sales.
The Top 10 Best Social Listening Tools in the Market
To help brands get that instant boost, we’ve compiled a list of 10 Social Listening Tools that will change the game of Social Listening.
What is a Social Media Management Tool?
Listed below are the essential features of a Social Media Management Tool for enhanced Customer Experience and Brand Engagement.
Social Media Trackers vs. Social Listening Tools
The accurate calculation of a brand’s Social Media Analytics requires a good Social Media Tracker and an added Social Listening Tool.
Best Practices for Omnichannel Customer Service
Omnichannel Customer Service has become an indispensable tool in recent times. Here’s all you need to know about it.
The Locobuzz Mobile App is Here! Here’s all you need to know
A giant leap in easing your Customer Experience needs, the Locobuzz mobile application is now available to download!
Improving Productivity with Artificial Intelligence
In 2020, Artificial Intelligence played a massive role in solving significant issues economically and development-wise.
Social Listening, Internet Culture & Fast Food
A look at the funniest moments from fast-food Twitter and how they leverage Social Listening to always nail online presence.
Social Media Chatbots: How it Improves Customer Experience?
It’s essential to choose the right chatbot in order to provide a genuine one-on-one customer experience between brands and users.
How to Speed Up Response Time?
Customers today can share positive and negative experiences by commenting on social media. Here is how you can improve the Response Time!
Locobuzz: Messenger API Support for Instagram is Here!
Leverage Instagram and elevate Customer Experience like never before with Locobuzz as we announce Messenger API Support, plus more upgrades!
How to Leverage Competition Analysis and Benchmarking
Competition Analysis is dynamic and subjective to every business and its departments, being as broad or as granular as you like.
The New Widget of Digital Marketing in Real Estate: Chatbot
A chatbot helps manage digital Customer Experience in a highly competitive sector. One such sector is Real Estate.
Brand Voice: Why it’s Important & How to Improve
Establish a strong Brand Voice and make your customers feel heard while attracting new followers and maintaining user-brand relationship.
Understanding Social Media Management like a Pro
Locobuzz provides better Customer Experience which, in turn, gives brands a better way to attract and maintain customer base.
These Are the Best Image Recognition Tools
Here are some Image Recognition Tools that will help your company attain breakthroughs in the new market norms.
Best Easy and Free Alternatives to Google Alerts
Brands look for Google Alerts alternatives that have comprehensive Social Listening & Media Monitoring features. Here are the best ones!
Are you Analysing Social Data Wrong?
From aiding product launches to hashtag tracking, are you properly analyzing your brand’s social data? Here’s all about it!
Six Chatbot Mistakes That Are Making You Lose Customers
Here are some common mistakes to avoid while integrating a chatbot for improved customer retention and rapid growth of business.
Five Essential CX Tools for FinTech Brands
Here’s how FinTech brands can cast magic using CX Tools to provide one-stop solutions for all things financial.
Locobuzz Webinar about Real Estate Sector During COVID
Locobuzz Webinar, “Real Estate, AI and Automation in the Age of COVID” with four industry leaders who’ve thrived amidst the pandemic.
Spot New Consumer Behavior using Social Media Trends
Important changes in the consumer behavior can be observed through social media trends. Here’s how to leverage it in the best way possible!
Why Social Listening Matters in the Age of COVID
Now that we’re in the age of COVID, it’s essential to listen to what’s buzzing in online communities, and Social Listening helps you do that!
Locobuzz: One Tool to Manage all Customer Experience Needs!
An analysis of the different needs of a brand for Consumer Response Management, and how Locobuzz is the answer!
Artificial Intelligence: Boon or Bane, or Way to a Better Future?
From fears of Artificial Intelligence replacing humans to dystopian futures, should it be feared? Or are the fears baseless fear-mongering?
How to Preserve Customer Experience During COVID-19
How can Artificial Intelligence and Big Data create a seamless Customer Experience during a pandemic? Let’s find out!
WhatsApp: The One-Stop Shop for Customer Engagement!
WhatsApp has, for any brand, rapidly emerged as the leader in one-on-one conversations with customers. But how can you leverage it? Find out!
Locobuzz CEO explains why healthcare thrives during COVID on a SaaS platform
Here’s how a SaaS platform, like Locobuzz, helps brands across sectors streamline operations and comes in handy in a pandemic world.
Social Listening vs. Social Monitoring: The Difference
Social Listening and Social Monitoring have both proved to be useful for a brand’s growth. But what exactly is the difference between the two?
Break the Myth: No, Good Enterprise Technology Doesn’t Always Need a Million Dollars
The procurement of enterprise technology is heavily influenced by marketing causing the product’s merits to be partially ignored.
The Power of User Generated Content in the Age of COVID
User-Generated Content is one of the most potent tools for a marketer to help people connect with a brand.
Perfecting The Art Of Data Visualization
Data Visualization is the graphic representation of data. The key is understanding the best ways to reveal complex information at a glance.
Effective Online Reputation Management During COVID
During COVID-19, what must your brand do to keep its Online Reputation Management intact? Read on to find out!
Why Data Analytics Matters in the Age of COVID-19
The virus is here to stay, and cost-cutting on Data Analytics & Customer Engagement isn’t an option. Here’s why!
Why is Social Listening a Critical Spend in 2021?
In 2021, Social Listening is a critical investment and, for many businesses, a life source they cannot do without.
3 Tiers of Tracking Social Media Campaign Performance
Here’s how to utilize your Social Media Campaign to actually convert millions of data points into actionable insights.
Chatbots in 2021: Why They’re More Important Than Ever!
2021 is going to be the year of chatbots as they become the New World Order of Customer Experience. Here’s why they’re ever so important!
Why User Interface + User Experience = Customer Experience
User Interface linked with User Experience is the definition of Online Customer Experience, but how to enhance all three aspects? Here’s how!
The Big Data Question: Do Your Products Matter?
In 2020, Big Data is Big Money. But how do you leverage it? Here’s how to master the art of Social Listening using Big Data Analytics!
Consumer Data? Customer Experience? Think Digital!
Did you know 80% of customers use Social Media to engage with brands? Here’s how to leverage this and improve your own Customer Experience!
How to Perfect Online Reputation and Response Management
When Online Reputation is low or hampered, brands rank at the bottom of social media-driven customer favor. But, there’s a solution!
The Best Ways to Improve Customer Service
Let’s deep dive into the important steps that will get you closer to customers and, in the process, improve customer service.
A Guide Into the World of Big Data for Small & Medium Enterprises
The main question is: Is Big Data only for big companies? The answer is ‘NO’. Find out why and how to use Big Data for an SME.
Personalizing Analytics: The Spine of Social Listening
Analytics is the spine of your Digital Body. Without analytics, there is no point in Social Listening and Digital Learning.
Here are the Essentials to Decode a CX Pitch
A great CX platform can transform your brand. Here are the points to keep in mind while making Customer Experience decisions.
Understanding the World of Data Visualization
Data Visualization brings your campaign alive with a 3D point-of-view of all data points. Here’s how to leverage it to the fullest!
What is Image Recognition and Its Benefits?
Image Recognition tracks and secures brand identity. It’s trained to capture symbolic references and catch any misuse of logos.
WhatsApp: The Newest Channel for Customer Service
WhatsApp is the future of Customer Support. When are you introducing your brand to this new technology?
Disrupt With Kindness: What’s Competition Benchmarking?
A simple and necessary guide to the importance of Competition Benchmarking for your business. Here’s why you need it!
Five Reasons to Use Social Media Analytics Software
Why should you use Social Media Analytics Software? How does it help understand customer sentiments? Read on to find out!
Why It’s Necessary to Have an Online Brand Anchor
Brand Anchors, or chatbots, are trained assistants providing online visitors information about the brand and enhancing brand experience. Read on to know more!
It’s Time to Get Smarter and Social Media Automated!
You need command over Social Media as relationships between brands and customers get complicated. How do you appease customers? And what platforms to use?
The Top Four Artificial Intelligence Trends in 2021
As time proceeds, we are seeing Artificial Intelligence enter our daily lives; slowly and gradually. Today, let’s understand how you can ace the top AI trends!
Everything To Know About Chatbots in 2021
Well-trained chatbots can halve your work and make life simpler. But, if you’re unconvinced and want to understand why you must invest in a chatbot, read on!
5 Crucial Benefits of Online Reputation Management
Saving your brand from the wrath of angry customers as well as fraudsters is vital. This is where Online Reputation Management (ORM) comes in.
Busted! Five AI Myths That Should Stop Existing
Here, we break the walls and smash the wrong notions held against AI. So, let’s discuss the five biggest myths around AI!
Important Upcoming Social Media Trends
Social Media is constantly developing and changing. Here are the top Social Media trends you must follow in 2021!
6 Ways to Improve Your Online Response Management
Online Response Management (ORM) is a crucial part of any business. It gives you the ability to manage your online presence effectively. Here’s how to improve your ORM.
How Social Listening Improves a Brand’s Online Presence
What is Social Listening? How does it work? How does it help your brand’s image and outreach? Read on to find out why your brand definitely needs it!
Customer Experience: How To Measure & Improve It?
Good Customer Experience is a must for businesses wanting to hold a strong position in the market. But do you know to measure and improve customer experience & satisfaction?
Importance of Social Listening in Designing Digital Strategy
Customer-generated media is critical and has revolutionized the digital industry with social listening. Here’s why social listening is important for your business.
Five Reasons Why Chatbots Are The Future
Chatbots provide customer service, present product recommendations, and engage customers. Below are a few facts and statistics to prove why chatbots are the future!
How Customer Experience Can Be Improved
In 2021, traditional marketing has been replaced by digital to a large extent. Under such circumstances, it is extremely critical for you to make sure your customer experience is top-notch. Read on to find out how you do that!
All You Need To Know About Chatbots, Your Brand’s BFF
There are many great reasons to have chatbot assistance on your website and/or mobile application, but here are a few essential ones. Find out why chatbots are your brand’s BFF!
Top Reasons Why Customer Service is Critical for Businesses
Customer service expectations are rising and consumers are looking at brands to create a seamless online experience. Here’s why that’s so important.
Understanding Chatbots, the New Buzzword
“Bots are the new apps,” said Microsoft CEO Satya Nadella. But what exactly are chatbots? How does it help your business? Read to find out!
How Social Media is Changing Us Without Us Knowing
Social Media platforms are products but the users do not pay. So how do they earn money? If we’re not paying, someone is.
