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On Demand Webinars

Watch our on-demand webinar for an insightful and convenient learning experience anytime, anywhere.


Advancement of AI in CX beyond 2023

Did you know that IPL 2023 was one of the first adopters of artificial intelligence in managing their customer experience program? Know the secrets behind AI’s role in CX and give your brand the edge it deserves!

Social Listening Beyond Hashtags

Discover how to harness the power of social media data and gain insights into understanding human behaviours, predicting industry trends, and making data-driven decisions.


The Power of Proactive ORM

Here’s the on-demand video of our fun and interactive session on our webinar The Power of Proactive ORM, where our speakers had the most insightful thoughts about how to be prepared for a brand crisis!

Empowering Customer Service with Generative

Discover how generative AI technology, including ChatGPT and Locobuzz ResponseGenie powered by Microsoft Open AI Services, revolutionizes customer service.

EP 3 - The Fine Art of Crafting Experiences with Customer Intelligence

Learn more about the capability of unified analytics dashboards and their ability to churn real-time insights that enable businesses to act with agility and unlock business growth.

EP 2 - Transforming Broken CX to Seamless

Join this webinar discussion and understand how organisations can build a modern digital CX by taking a holistic view of the customer and the digital ecosystem.

EP 1 - Revolutionising Customer Journeys from Acquisition to Loyalty

Join this expert session to discover how businesses can easily build a scalable presence and protect their online reputation by leveraging next-gen technology.

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