Smart Inbox – Adopt a more consolidated and uniform view of all your actionable conversations sourced from all integrated digital channels.
Ticket Assignment – Automate the classification of your tickets by our AI-driven platform into closely grouped categories. Brands can reduce their response TAT and can engage with customers quickly.
Deviation alerts – Safeguard yourself against any unanticipated spike in conversational volume, sentiment shift, and influencer activity through alerts.
Review Management – Efficiently manage review channels such as Playstore, App store, GMB, Amazon, Tripadvisor, and more.
Escalation Management – Ensure that issues get resolved on the right level by easily integrating team communications through the platform’s intuitive workflows.
Feedback management (NPS, CSAT) – Request feedback from your customers and view collated feedback insights to improve your brand’s customer service.