Unify your business functions on the single, seamlessly integrated Locobuzz platform

Unified Platform
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Layer
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Locobuzz unified CX platform provides a single view of your digital presence and AI-driven audience insights. With powerful social listening, focus on developing services and growing your business.

On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, enhance brand performance and improve customer retention.

Leverage mutiple AI-led service
to grow your business!

Social Media Management

Simplify brand management processes, reduce costs and align your strategies to achieve desired effects – in real-time!

Social Presence Management

Social Calendar – Plan your social media posts and smartly control content publication using our Visual Content Calendar.

Smart Scheduling – Schedule your posts on all social media platforms and never miss the opportunity to engage with your customers on important social events.

Instagram Scheduling – Plan, schedule, and manage end-to-end user lifecycle on the most popular social platform in the world.

Collaboration – Align your multi-functional teams seamlessly on a unified CX platform for effective brand communications.

Digital Asset Management – Streamline your brand compliance strategies and manage approved content resources effortlessly.

User-Generated Content – Track and curate UGCs for remodeling, building perpetual relationships, and strengthening brand loyalty.

Online Reputation Management

Experience a powerful ORM system that gives you a holistic view of your customer by collating cross-channel interaction history.

Smart Inbox – Adopt a more consolidated and uniform view of all your actionable conversations sourced from all integrated digital channels.

Ticket Assignment – Automate the classification of your tickets by our AI-driven platform into closely grouped categories. Brands can reduce their response TAT and can engage with customers quickly.

Deviation alerts – Safeguard yourself against any unanticipated spike in conversational volume, sentiment shift, and influencer activity through alerts.

Review Management – Efficiently manage review channels such as Playstore, App store, GMB, Amazon, Tripadvisor, and more.

Escalation Management – Ensure that issues get resolved on the right level by easily integrating team communications through the platform’s intuitive workflows.

Feedback management (NPS, CSAT) – Request feedback from your customers and view collated feedback insights to improve your brand’s customer service.

Engagement and ORM

Are you looking for seamless customer experience management?

Social Listening

Study consumer behavior, competition analysis, social media campaign insights and product performance of your brand online. Gather real-time, AI-driven insights to strategize and improve your social media engagement and presence.

Audience Analysis – Be a step ahead to track consumer behavior and online market shifts related to your brand and your competitors.

Influencer Recognition – Identify influencers who create chatter around your brand, gather sentiment, analyze engagement trends, and stay alert when activity around your brand spikes.

Sentiment Research – Uncover consumer sentiments about your brand and competition through their posts, replies, and reviews.

Campaign Analysis – Audit campaigns, assess ROIs, watch their progress and identify influencer insights around your brand messaging.

Historical Data Analysis – Get social media data from the past and compare brand performance, customer sentiment, competition and campaign performance over a period of time.

Competitor Comparison – Benchmark against your competitors, compare share of voice, sentiment scores and customer relatability.

Trend Identification – Spot trending topics, hashtags, keywords, and more to leverage relevant social media intelligence.

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Digital Command Center

Social Digital Command Centers present real-time data and analysis through dynamic visualizations. Most often used to monitor crises, the Locobuzz DCC can be scaled to 16 screens with voice controls!

Social Buzz – Monitor and analyze trends, customer chatter and sentiment, channel-wise mention ratios channel wise and competition insights across key digital channels.

Track Social Influencers – Understand what influential social users say about topics, trends and brands. Additionally, differentiate brand advocates from other influencers on a real-time basis!

UGC Image Gallery – Access a neat archive of user generated images and videos on a real-time basis.

Social Customer Care – Quickly identify top issues affecting your brand at any given time to provide swift responses for resolving queries.

Word Cloud – Obtain a better understanding of your customer connection by examining the most common words associated with your product. These views can be further filtered by location, sentiment, products, audience, etc.

Complete Multi-Channel Views – Access all real-time social data on a neat feed. Apply multiple filters for streamlined access to content and understand overall brand related chatter.

Brand Health – Fetch real-time view of quantitative (email, Chatbot, Google analytics, social performance) and qualitative (social listening) data quickly and effortlessly.

Crisis and Campaign Management – Manage public-facing and internal crises with a quick resolution and unprecedented alignment. Moreover, you can also execute reactive changes and fix marketing campaigns.

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Digital Command Center

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Analytics and Insights 

Stay guarded and informed about emerging threats and safeguard your brand from potential crisis. Mitigate risks by leveraging rich customer and market insights in detail and in real-time.

Analytics and Insights

Audience summary – Understand your audience profile through detailed analytics of metrics such as keywords, demography, sentiments, and more.

Topic analysis – Identify the most associated keyword, trends and topical conversations about and around your brand.

Sentiment & emoji analysis – Discover the positive, neutral, and negative sentiment through AI-powered analysis of mentions and emoji cloud visualizations to understand keywords associated with the brand

Image recognition – Analyze thousands of images through AI driven models and Analyze how social media users feel about your brand.

User interaction insights – Devise action plans and generate brand strategies based on user interaction insights. Locobuzz gathers nearly 25 k data points per month!

Social Media Analytics – Analyze data metrics, impressions, engagement, page reach, page views, and video views of your brand on all social platforms on a single dashboard.

Social Listening Insights – Trendspot the needful approach for crisis and analyzing Influencers, Top Prolific Users, and Brand post insights.

NPS Scores – Understand and uplift the entire journey of the customer basis his interactions with the brand

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Conversational AI Chatbot

Automate conversations and build journeys to enable your customers to provide adequate information about your brand instantly. In addition, gather journey insights, sentiment analytics and a history of repeating visitors to gain holistic customer profiles!

Do it Yourself – Create your own bots to easily plug and play your editor during your conversational journey.

Enterprise-grade Agent Support – Unleash the ability to enable handover to a human agent for critical support functionalities.

Real-time analytics – Conduct a real-time analysis based on location, tag cloud, active conversations, and user insights

Powerful Notification Engine – Explore opportunities for cross-selling and smarter marketing across multiple channels with respect to Action and Attribute-based notifications.

CRM Integration – Amplify the intelligence of your bot and make it smarter by making it read and analyze the previous history.

Conversational automation