Automate insightful conversations across every messaging channel
Bringing the ‘Art’ in Artificial Intelligence, the Locobuzz omnichannel chatbot is the modern resolution to large-scale customer experience management. Locobuzz brings automation and personalization to every chat interaction, equipping you with a reliable virtual agent that adds value to customer experience.
Give your customers smart, insightful and personalized support.
Locobuzz chatbots can be trained to handle complex queries that, once written, can run across all your integrated platforms. You can easily modify your chatbot by creating a wide range of customer journeys with our built-in conversation designers. Across all essential customer touch points, your audience will have a consistent omnichannel experience.
Our chatbots are ideal for a number of scenarios such as
- Lead generation
- Campaign and contest management
- Crisis management and Communication
- Customer service
Our chatbots are intelligent and scalable
Our centralized intelligence framework allows you to scale from one messaging channel to multiple customer touchpoints, such as:
- Mobile apps
- Facebook Messenger
- Instagram DM
- Twitter DM
- Whatsapp Business
- GoogleMyBusiness messages,
- Even on voice-assistant channels like Alexa, Siri, and Google Assistant
Our chatbots are a great way to enable self-service customer touchpoints. To keep customer interactions contextual and personalized, the Locobuzz Central Intelligence Framework is extendable with single-point CRM integration. The 2-way integration with CRM/CDP enriches customer data with conversational history, context, sentiment, etc which can be leveraged to strengthen a brand’s understanding of their customers.
Brands can proactively communicate with customers on these messaging channels by the way of bots, triggering messaging notifications for lifecycle events in the customer journey, such as appointments, reminders, status nudges, etc
Flexible multilingual, support across demographics
Locobuzz bots are deployed in multiple local and international languages, and journeys can be retrained, tweaked and customized to ensure end-to-end customer satisfaction. The Locobuzz bot is truly a DIY service – you don’t have to be a coder to build a bot, and you can fine-tune it to fit any demographic preference.
Why Locobuzz’s chatbot is the perfect CX solution?
Connect all social and messaging channels.
Enable brand presence and customer support.
Easy to design, modify and scale
Provide real-time aid that controls costs and boosts brand loyalty.