Deliver resolutions faster across 15+ digital channels
Achieve more in lesser time. Choose a customer support platform that is simple, intuitive and powered with AI.
Global Brands Trust Locobuzz
Maximise Agent Productivity without Breaking a Sweat
Team Flexibility
Add team members to tickets and manage responses with instant feedback
Seamless CRM Integration
Enjoy the no code integration and data protection to manage your CX workflow efficiently
Leverage Automation
Categorise prioritise, and optimise ticket requests to reduce manual intervention
Data Coverage
Manage social monitoring across multiple platforms and conduct depth customer persona understanding
Creative yet Actionable
Do away with saved templates and deploy suggestions that are creative yet accurate.
AI - Powered
Enable response suggestion, unlock market potential and localise personalisation for seamless customer support
Supercharge your Responses with GenAI
Build Your Knowledge Base
Add your brand guidelines and use ChatGPT to resolve customer queries with relevant responses
Customise Your Tone
Go for casual, or formal tone based on your customer. You can also add your own tonality for your customer
Learn from Conversations
Leverage older customer conversation to offer relevant responses and save time as well
Challenges Locobuzz Helps Resolve
People might go away, but good CX stays. Locobuzz helps retain knowledge without human intervention and helps your CX team conduct business as usual.
Automate redundancy and focus on critical cases instead of managing hundreds of tickets each day. This ensures your customer experience team‘s efficiency and productivity.
Locobuzz’s Response Genie is accompanied by a Knowledge Base feature which allows you to build up brand articles and knowledge. Discover relevant brand articles in real-time and offer accurate as well as personalised responses at all times.
Learn from past experiences and offer better and relevant resolutions to customers. Response Genie can pick instances from similar conversations in the past and offer existing answers to save time.
Monika Batra
User-friendly and data-enriched tools helped me in numerous ways, like real-time visualization, reporting, and data extraction. Also, I like DIY dashboards for the convenience, and understanding of digital chatter across all platforms. The dashboard has given me spotless and clean reports.
Our Response Genie Grants these Three Wishes!
Integrate AI and automation with CX for seamless data transition, insights, and response management.
Reroute the ticket to right teams with automatic skill or language based routing to ensure right folks are handling the right tickets.
AI studies the conversation, you offer tailor-made suggestions to the customer. This helps your team generate on-point and relevant responses immediately.
DID YOU KNOW
With Locobuzz, you can automatically prioritise tickets based on their actionability.
Craft a Memorable Customer Experience, Everytime
Reduce the time to discover the right articles during customer interaction with the help of your Knowledge Base. Give way to accurate and consistent messaging across platforms with AI response generation.
Add customer support suggestions in their native language to enhance personalisation. You can also auto-enable suggestions for every incoming messages / queries
Make your tonality relevant to ensure relevance, empathy and customer comfort. You can switch from professional to casual instantly.
Get details directly from your CRM to personalise every interaction, from case details, to recent purchases.
