We focus on convenience & flexibility. For brands, we encourage customer loyalty by identifying emerging feedback trends, identifying root causes of customer dissatisfaction, and aid in the development of data-driven engagement to ensure complete customer delight and assistance.
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Why choose Locobuzz For Edutech
Locobuzz has proven capabilities in managing the scale, variety, and velocity of consumer conversations in the sector.
With Locobuzz, gathering and organising customer data is both quick and easy. Our powerful algorithms systematically organize the stream of customer data from key digital channels and networks across the web and analyse their sentiment, topic categories, location and more.
With Locobuzz, brands can identify primary call-drivers and leverage those insights to improve various processes, educational resources, reduce case volumes, automate routing and assignment of cases as per skill, and unify process improvements for overall CX management.
Locobuzz helps continuously monitor customer concerns and proactively address issues on key digital channels. Monitor feedback from across channels to identify drivers of dissatisfaction or indicators of potential compliance infractions before the issues escalate.
Our Campaign Listening capabilities help brands compare the results of current digital campaigns with formerly run campaigns to draw performance insights. This is also possible with competing brands’ campaigns. This means you can quickly find out how your latest offers, products and advertising are being received by your audience and performing compared to your competitors.
Prepare your organization for the unpredictable by continuously leveraging Social media metrics, insights, and alerts to understand the impact of events. Study market movements, responses to programs and policies so as to be geared with strategic information long before a crisis emerges. With Locobuzz, use carefully crafted workflows to quickly remediate pressing issues.
Digital command centers elevate institutional knowledge of the brand and its customers though powerful visualisations and displaying real-time data shifts. Locobuzz has visualisations that span over 16 screens and that showcase live marketing and customer insights that are used for critical decision making on the fly.
Locobuzz makes your CX journey unique
Detect crisis and get the teams alerted as and when it happens
Monitor your Campaigns performance and gain insights on Engagement, Reach and New users interacted.
In this new Digital word, word of mouth marketing has also gone digital where people are asking which is the best credit card or where to open a savings account for best interest rates online? Brands who are missing out on such opportunities are definitely missing a big chunk of leads.
A micro influencer can either be your brand advocate or the reason for your next crisis, Many a times crisis for brands arises due to a Share/retweet from these micro influencers, Hence, manage your micro influencers using an algo based technology for response management for these micro influencers and mapping them according to the category they belong to.
User generated content for your marketing strategies, campaigns,posts, Value proposition, and product positioning.
Listen to students feedback on trainers/teachers and take measures for best quality training.
Our AI Based chatbots will be your front-end soldiers resolving customer queries and concerns on popular messaging channels. If the query needs agent support, out bots are connected directly to ticketing systems for quick solutions. Our bots also generate leads from visitors and can also be configured with your Sales CRM.