Engage and retain your customers
on a single, unified platform.

Locobuzz is a new-generation digital customer experience management platform that completely transforms your business, and helps build everlasting relationships with your customers like never before.

Engage and retain your customers
single view

A unified view of your brand, consumers, communications, performance, presence, appeal!

In a single-view, Locobuzz helps brands acutely measure brand insights, customer behaviour, competitor insights and performance analytics across all key digital channels to give empowering business insights on a unified CX management platform.

A complete customer experience management platform

Your brand, your customers, your competitors, your organization – leverage the power of AI-tech to seamlessly integrate data and resources to be the best brand with the best customer service.

listen

Get real-time understanding of your customers, competitors, campaigns and influencers through the power of modern social listening.

Capture trends, market shifts, and critical social data to derive actionable insights that improve brand health, strategies and overall digital presence.

response

The easy-to-use workflows help manage your customers with increased responsiveness and effective engagement.

The Locobuzz CX platform streamlines data-inflow, assigns cases and manage tasks seamlessly while you focus on increasing engagement productivity.

analyse

Derive insights that are rich, relevant and measurable for strategic and actionable business decisions.

Measure, compare and study your brand’s ecosystem in a series of versatile, flexible and automated reports and craft a powerful marketing roadmap for the future!

publish

Schedule, preview, and publish your communications across all social channels from a single interface.

Plan your content on a centralised calendar, easy-to-access content library and manage social campaigns for your brand effortlessly.

automate

AI-led automation saves you from performing time-consuming tasks and helps provide quick assistance to your customers 24*7.

Leverage the best of the platform’s machine learning capabilities and automated features to analyze and respond to your customers effectively.

Locobuzz brings immense business value to your Customer Experience Management process.

Online Reputation Management

Online
Reputation
Management

Protect your brand equity across all prominent digital channels. Use advanced capabilities like sentiment analysis and specialised alert mechanisms to boost your online ratings.

Complete Omnichannel solution

Complete
Omnichannel
Solution

Make communication and cross-channel customer assistance easy, effective and in real-time! Manage and measure your brand’s support performance entirely in a single view!

Holistic Social Media Management

Holistic
Social Media
Management

From content strategies to planning, publishing, analytics, and collaborations we give you powerful engagement workflows to redefine your brand’s social media presence.

Conversational commerce and chatbots

Conversational
Commerce
and Chatbots

Our AI chatbots digitize and automate self-service for customers in real-time. Generate leads and create opportunities for client retention, upselling, cross-selling and much more.

Marketing Research and Insights

Marketing
Research
and Insights

Make customer-focused, data-driven decisions faster than before by analysing user data in real-time. derive actionable insights, and identify important trends within your data sets.

WhatsApp Business Services

WhatsApp
Business
Services

Make it easy for your teams to manage WhatsApp conversations with your customers. Also use smart bots to deliver contextual notifications upon purchase and service events.