Get to know the latest
information, data, stories, and insights.
Get to know the latest
information, data, stories, and insights.

Social Media Reporting
Businesses of every scale—from a small aromatherapy shop with bespoke offerings to large enterprises commanding attention across multiple platforms—face a

Why are Social Media Insights Key for Market Research Reports?
Social media insights are an important part of your market research report as they give an overview of how your

How Digital Desk for BFSI with locobuzz Enhances Experience
The fusion of technology and customer service in the Banking, Financial Services, and Insurance (BFSI) sector is not just an

Top 15 Customer Experience Tools in 2025 to Boost CX Strategy
Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind

Is AI the Future of Customer Service?
The intersection of AI and customer service is a topic of growing interest and debate in the modern business landscape.

Top 25 Customer Support Software in 2024
The year 2025 is a year where effective customer support is not just a necessity but a significant differentiator for

Complete Guide to SaaS Customer Support in 2024
We’re at a time when businesses rely on software as the backbone of their operations, and the role of SaaS

Top Social Media Metrics You Should Be Tracking
When formulating social media strategies, even the best minds are hit with a “Will it work?” brick wall. While no

Customer Experience Trends to Follow in 2025
Empowering support leaders and teams is a strategic move toward fostering a more personalized and efficient approach. It is essential

Detailed Guide to Building an Omnichannel Customer Experience Strategy
We live in a highly connected world. We’re talking about the physical stores, mobile engagement, and the online web buzz.

How Omnichannel Solutions Can Help You Connect with Your Customers
Omnichannel customer service is a powerful approach that enables businesses to connect with their customers seamlessly across various devices and

Brands that crushed their Online Reputation Management Strategy in 2024
Your customer does not buy your product but a whole experience. Your reputation (both online and offline) and its management

Unifying Customer Experience with Omnichannel Solutions
Omnichannel solutions refer to a strategy that provides a seamless and consistent experience to customers across all channels, including online,

The Impact of Online Reputation Management on Your Revenue
Online reputation management is a lifesaver when things go wrong for brands and personalities. While scandals and bad PR are

The Power of Customer Testimonials in Online Reputation Management
Online reputation management (ORM) is a vital aspect of business success in the digital age. Customer reviews have become a

The Importance of Monitoring and Responding to Customer Feedback in Real-Time
It’s easy to forget the importance of human connection. But, as it turns out, customers still crave that personal touch

Use Case: Customer Experience Manager Utilising ResponseGenie
Scenario Sarah is the Customer Experience Manager at TechSolutions Inc., responsible for optimising the use of ResponseGenie in improving customer

ResponseGenie: GPT-powered response generator for your CX
I’m always with you, day and night,Your every move, I’m in your sight.I’m not a stalker, not a spy,But without

Gen AI-Powered Customer Response – The Future of Rapid and Personalized Support
Companies are swiftly recognizing the transformative power of Artificial Intelligence (AI) in revolutionizing customer service. With AI-driven solutions, organizations can

The Future of Business Intelligence: Gen AI’s Role in Predictive Insights
In a rapidly evolving business landscape, harnessing the power of data has never been more crucial. Eye-opening statistics illuminate the