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Get to know the latest
information, data, stories, and insights.
Top Social Media Metrics You Should Be Tracking
When formulating social media strategies, even the best minds are hit with a “Will it work?” brick wall. While no
Customer Experience Trends to Follow in 2025
Empowering support leaders and teams is a strategic move toward fostering a more personalized and efficient approach. It is essential
Detailed Guide to Building an Omnichannel Customer Experience Strategy
We live in a highly connected world. We’re talking about the physical stores, mobile engagement, and the online web buzz.
How Omnichannel Solutions Can Help You Connect with Your Customers
Omnichannel customer service is a powerful approach that enables businesses to connect with their customers seamlessly across various devices and
Brands that crushed their Online Reputation Management Strategy in 2024
Your customer does not buy your product but a whole experience. Your reputation (both online and offline) and its management
Unifying Customer Experience with Omnichannel Solutions
Omnichannel solutions refer to a strategy that provides a seamless and consistent experience to customers across all channels, including online,
The Impact of Online Reputation Management on Your Revenue
Online reputation management is a lifesaver when things go wrong for brands and personalities. While scandals and bad PR are
The Power of Customer Testimonials in Online Reputation Management
Online reputation management (ORM) is a vital aspect of business success in the digital age. Customer reviews have become a
The Importance of Monitoring and Responding to Customer Feedback in Real-Time
It’s easy to forget the importance of human connection. But, as it turns out, customers still crave that personal touch
Use Case: Customer Experience Manager Utilising ResponseGenie
Scenario Sarah is the Customer Experience Manager at TechSolutions Inc., responsible for optimising the use of ResponseGenie in improving customer
ResponseGenie: GPT-powered response generator for your CX
I’m always with you, day and night,Your every move, I’m in your sight.I’m not a stalker, not a spy,But without
Gen AI-Powered Customer Response – The Future of Rapid and Personalized Support
Companies are swiftly recognizing the transformative power of Artificial Intelligence (AI) in revolutionizing customer service. With AI-driven solutions, organizations can
The Future of Business Intelligence: Gen AI’s Role in Predictive Insights
In a rapidly evolving business landscape, harnessing the power of data has never been more crucial. Eye-opening statistics illuminate the
Mastering the Art of Gen AI: Content Generation, Insights Mining, and Seamless Responses
In this landscape of content creation, a new force has emerged, reshaping the way we communicate and engage with audiences.
Personalization Redefined: How Gen AI Is Transforming Customer Experiences
From tailored emails to customers to offering customisable products and services, brands are redefining personalization in customer experience. Each journey
Tapping into Trends: Using Social Media Listening to Anticipate Market Shifts
Tapping into Trends: Using Social Media Listening to Anticipate Market Shifts Whether it’s the world of fashion, automobiles, technology, or
Listening Beyond Your Brand: Let’s talk competition
Listening Beyond Your Brand: Let’s Talk Competition In the ever-evolving domain of digital marketing, the terrain undergoes perpetual transformation, and
Google Business Messaging Integration
Integrating Google Business Messaging To Improve Customer Engagement How often have you shopped from an online platfrom? In 2021, the
The Role of Social Listening in Mitigating Crisis
The Role of Social Listening in Mitigating Crisis If I told you, that it was possible to look into the
Seamless Customer Engagement: Integrating Social Channels into Your CRM Strategy
Seamless Customer Engagement: Integrating Social Channels into Your CRM Strategy Amidst the ever-changing terrain of contemporary commerce, upholding robust customer
