Get to know the latest
information, data, stories, and insights.
Get to know the latest
information, data, stories, and insights.
How to set SMART goals for customer service?
Setting a goal is the foremost step of any innovation or reform in businesses. Goals act as the base to
Social Media Etiquettes Dos and Don’ts
Social media is already a new communication landscape, yet the rules of the road are not fundamentally intuitive.
Best Social Media Automation Tools in 2023
In today’s time, social media is all about being responsive and quick. So if you’re looking to save your crucial
What is Brand Monitoring And Why It Is Important in 2023?
The internet is an amazing tool to use for brand marketing. To survive in this digital world, a brand must
How To Use Social Media For Small Businesses?
In today’s time, social media serves as a critical channel to all businesses to build brand awareness and drive product sales.
The Complete Guide to Using Sentiment Analysis
Sentiment analysis is the process of recognizing customers ‘ emotions and their tone about the brand’s products and services expressed
How to choose right CRM software
Customer relationship management (CRM) software is used to store and manage collected customer data.
Best Social Media Marketing tools for hospitality industry
Social Media Marketing Tools have made the biggest difference in changing the game of Brand Management in the Hospitality Industry.
8 ways customers interact and engage with your brand on Social Media
The Social Media industry has revolutionized the way that brands reach out to their clients.
Benefits of social media monitoring for NPO
Few of the many challenges non-profit organizations face is lack of funds, absence of strategic planning and growth
6 steps to create a crisis management plan
In any company or firm, crises are the most common threat that can cause negative consequences, bad reputation, public safety,
Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management
Almost every piece of writing in the past year feels like it begins with acknowledging the coronavirus pandemic and how
Why Social Media Marketing is Important for your Business?
Nowadays, every business is stepping into social media to build their online presence as it is considered an essential aspect
What is Customer Engagement And Why is it Neccessary?
A Brand’s image is primarily based on customer interactions. As a brand, how you engage with your customers and how
How to Align Customer Service And Sale To Optimize Growth?
Every department in an organization should have centralized customer data and share a common vision to help the customers effectively
Effective Ways To Improve Customer Experience
In today’s time, every company focuses on customer experience rather than on product and pricing.
6 Best Sentiment Analysis Tools In 2023 – Free & Paid Tools
Sentiment Analysis Tools helps to optimize relationship with your customer by understanding and reviewing their sentiment (emotions).
Steps in Creating a Crisis Management Plan
Customer Relationship Management (CRM) is a powerful tool that nurtures interactions with customers, prospects, and potential clients to maintain relationships
Best Brand Monitoring Tools In 2023 to Get Started For Free
In today’s time, building an online presence for any brand with the help of brand monitoring tools
Best ORM Tools to Manage Your Brand
If you’re running an online business, it’s mandatory to manage your business reputation on the web.