Unified CX
AI-First Platform Shaping the New Age CX
Powered by AI at its core, Locobuzz brings the age of instinct to every customer interaction, making experiences effortless, intuitive, and deeply human. Brands gain smarter reputation management, seamless location oversight, and holistic CX intelligence that drives loyalty and growth
The Choice of 400+ Industry Leading Brands Worldwide
Our digital marketing team and customer support team were using different tools, but the challenge was replacing them with a single one. Locobuzz did this for us. Both teams are using one single tool that helps to understand the operation and its limitations. It has a handful of features such as AHT, Agent performance, searches & redirection to the posts directly from the report, and topic auto-tagging.
Shinaz Fazeek
Dialog
Thanks for the presentation highlighting the recent chatter across Audi and competition handles. The presentation was very detailed and covered all the requirements as per my brief. The turnaround time was also quick. Good job! These are critical times and we need to be extra vigilant across our platforms so that we can support our audience with their queries and requirements.
Reena Jagtap
Audi
CX That Feels Effortless,
Powered by AI
Locobuzz connects every interaction, insight, and team into one intelligent engine helping brands anticipate, personalize, and perfect experiences across channels and locations.
Resolve Customer Queries Faster, Across All Channels.
Engage customers on email, socials, and more in one view. Smart routing, SLA management, and AI-driven consistency reduce response times, improve resolution rates, and keep every interaction on brand.
Turn Conversations into Competitive Advantage
Decode emotion, intent, and emerging trends. Track narrative shifts and competitor chatter to craft campaigns that resonate, strengthen messaging, and boost engagement metrics.
Personalized, End-to-End Customer Support
Manage reviews, social posts, and tickets seamlessly. AI predicts customer needs, personalizes responses, and supports agents in real time, improving CSAT and retention.
Optimize Every Store,
Every Region
Get 100% visibility into outlet-wise performance. Benchmark sentiment, reviews, and team impact across geographies to drive consistent experiences and improve operational efficiency.
Personalize, and Perfect Every Interaction
Detect trends early, automate smart replies, and audit tickets in real time. Empower marketing and CX teams to act proactively, reduce errors, and increase customer satisfaction.
Monitor, Measure, & Manage CX Instantly
See what’s working, what’s broken, and what needs attention all in one dashboard. Centralized insights enable faster decision-making, operational alignment, and measurable business impact.
Powered and supported by leading internatonal services with factual key insights of
160+
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Built to Empower Every Team with
One Intelligence Core
One platform, multiple solutions. Locobuzz is built to solve the unique challenges faced by every team that touches the customer experience.
For Marketing Teams
Lead the conversation. Own the outcome.
If you're proving campaign ROI but lost in noise and scattered insights...
- Detect trends, shifts, and brand moments as they unfold
- Measure brand health and audience emotion across markets
- Build strategies powered by live and contextual signals
For CX Teams
Turn experience into enterprise advantage.
If you're linking CX to revenue but battling siloed systems and blind spots...
- Orchestrate seamless journeys with predictive AI intelligence
- Tie every interaction to retention, revenue, and loyalty
- Spot churn, gaps, and brand risks before they escalate