A copilot on every agent's shoulder.
AgentIQ™ reads every reply before it is sent, flagging risky tone, missed empathy, policy breaches and half-made promises in real time. The result: fewer escalations, faster resolutions, and a brand-safe response every single time.
Every agent, performing like your best one.
AgentIQ™ sits inside the response workflow and guides every reply as it is written. Quality stops being a monthly review and becomes part of the moment of reply.
Real-time, before it sends
Risky replies are caught the instant they are typed, not in a post-mortem next week. The prevention, not a report card.
Tone, empathy & compliance
Every message is checked for the right tone, real empathy and brand and policy rules, so you are never one bad reply away from a crisis.
No dropped balls
Detects open commitments and premature closures, so promises get kept, tickets get owned and nothing quietly slips through the cracks.
From draft to brand-safe reply in one flow.
Agent types a reply
AgentIQ™ reads the draft in real time, in the context of the full conversation and the customer's sentiment.
Every risk gets flagged
Dismissive tone, policy breaches, missing empathy and open commitments are surfaced inline, with the reason for each flag.
Reply gets a brand-safe score
A single score tells the agent how safe the response is to send, before the customer ever sees it.
AI suggests the better version
One click rewrites the reply with the right empathy, clarity and policy language, so the fix takes seconds, not a coaching session.
What AgentIQ™ checks in every reply.
Tone & escalation risk
Spots dismissive, defensive or robotic language and prompts the agent to answer with warmth instead of deflection.
Empathy & acknowledgement
Detects when a frustrated customer's emotion has been ignored, and prompts a genuine acknowledgement before the fix.
Policy & brand compliance
Checks every reply against your brand and policy rules, so a disputed charge is never described in a way that misleads the customer.
Commitments & next steps
Flags half-made promises and vague timelines, so every ticket leaves with a clear owner and a next step.
Monthly QA reviews vs AgentIQ™.
Traditional quality assurance finds problems after the customer has already lived them. AgentIQ™ prevents them at the point of reply.
Sampled, delayed, reactive
Reviews 2 to 5% of conversations, weeks later
Damage is done before the review begins
Feedback lands as a scorecard, not a save
Coaching improves the next ticket, not this one
Complete, instant, preventive
Checks 100% of replies before they are sent
Risky responses never reach the customer
Feedback arrives as a better reply, one click away
Every agent is coached live, on every conversation
Built for the moments that make or break CX.
Stop the viral screenshot
One dismissive reply is a public incident. AgentIQ™ intercepts it before the customer hits screenshot and share.
Keep every reply compliant
In BFSI, telecom and healthcare, a wrong sentence is a compliance risk. AgentIQ™ enforces policy rules in every message, automatically.
Make new agents senior, faster
Every reply carries the judgement of your best agent, so new hires ramp on live conversations instead of role-play scenarios.
Quality is no longer a monthly review.
It is the moment of reply.
By shifting from post-mortem scorecards to real-time prevention, AgentIQ™ ensures fewer escalations, faster resolutions, and a brand-safe response every single time.
Frequently asked questions.
A real-time quality layer inside the response workflow. It reads every reply as the agent writes it, flags tone, empathy, policy and commitment risks, and offers a brand-safe rewrite before the message is sent.
QA samples a small share of conversations weeks after the customer lived them. AgentIQ™ checks every reply before it is sent, so the fix happens on this ticket rather than the next one.
Tone and escalation risk, empathy and acknowledgement, policy and brand compliance, and open commitments with clear owners and timelines.
Agents spend less time rewriting, escalating and recovering conversations that went wrong. Fewer escalations and higher first-contact resolution follow from getting the first reply right.
Turn every agent into your best agent.
See AgentIQ™ review a live reply, flag the risks, and rewrite it brand-safe in seconds. Book a walkthrough with our team and watch it work on real conversations.
See Locobuzz in action
- 30-minute personalised walkthrough
- Tailored to your industry and use case
- See real ROI benchmarks for your sector
- No commitment required
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