Sentiment tells you what. ContextualPulse™ tells you why.
A sentiment score tells you a mention is "negative." ContextualPulse™ tells you it's the checkout that's broken, that the customer is frustrated and about to churn, and that it's your #1 churn driver this week. Aspect by aspect, emotion by emotion.
Aspect-level, not surface-level
One review, many opinions. ContextualPulse™ scores each topic separately, delivery, price, UI, support, so a single "negative" never hides a product win or masks the real problem. That's aspect-based sentiment analysis done right.
Emotion & intent, decoded
Delight, frustration, urgency, sarcasm, plus what customers mean to do next: buy, complain, praise or leave. ContextualPulse™ understands the human, not just the keyword.
Predict churn & buying intent
See exactly why customers love, churn or buy, and which drivers are trending, so you fix the leak before it costs revenue and double down on what wins.
Filter the noise. Sort the intent. Then understand the why.
A huge share of social chatter isn't actionable. ContextualPulse™ clears it, classifies what's left, and hands your ORM team a clean, prioritised, auto-routed queue with the depth behind every conversation.
Filter the irrelevant
Spam, memes, off-topic chatter: most of the feed isn't for you. ContextualPulse™ removes it with confidence, so your team never wastes a minute on what doesn't matter.
Classify every intent
Complaint, query, appreciation, request, suggestion. Every conversation is auto-sorted and routed the moment it lands, so the right team acts fast and nothing sits unseen.
The depth behind the label
Emotion, toxicity, aspect and opinion on every conversation, so you know not just that it's a complaint, but how angry, about what, and why they might churn.
From raw chatter to a routed queue, in four moves
Ingest every mention
ContextualPulse™ reads conversations across social platforms, reviews and support channels in 100+ languages.
Filter the noise
Spam, memes and off-topic chatter are removed with confidence. Up to 60% of the feed never reaches your agents.
Classify & decode
Each conversation is tagged with intent, aspect, emotion, toxicity and churn risk at 99% accuracy.
Route & prioritise
High-anger billing complaints go to Support as high priority. Praise routes to Marketing. Your team works only what matters.
The anatomy of true context.
True context means reading the human, not just the keyword. Every conversation is automatically decoded the moment it lands.
One engine, six ways to win
Turn raw social noise into decisions your product, CX and marketing teams can act on.
Product intelligence
Know which features delight and which frustrate, aspect by aspect, so roadmaps follow evidence.
Competitive analysis
Apply the same aspect and emotion lens to competitor mentions and spot the gaps you can own.
CX & support triage
Auto-routed, prioritised queues mean faster first response on the conversations that carry risk.
Crisis detection
Rising anger and toxicity on a single aspect is your earliest warning. Catch it before it trends.
Marketing insight
Surface authentic praise and trending love, ready fuel for campaigns and social proof.
Market research
Millions of unprompted opinions, structured. Understand what customers feel without a survey.
See Locobuzz in action
- 30-minute personalised walkthrough
- Tailored to your industry and use case
- See real ROI benchmarks for your sector
- No commitment required
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