Locobuzz Workflow Automation is your brand's always-on operator. The moment a mention, a spike, an influential voice or a complaint appears, it acts on its own: alerting the right people, hiding what's toxic, replying, routing, escalating and syncing to CRM.
Build it once with drag-and-drop triggers, AI-enriched filters, and sequential or parallel paths. Then let it run across social listening and support, 24/7.
Workflow Automation turns your best playbook into a machine that runs your whole brand presence, from the first signal to the final action, around the clock.
Fire a reputation or influencer alert to exactly the right team the moment it matters: on the platform, over email, or into Slack and Teams.
Automatically hide or delete toxic, spam and abusive content on owned channels, keeping every brand surface clean without a human in the loop.
Reply with ResponseGenie™, route, escalate, tag, set priority, acknowledge and push to your CRM. 15+ actions, fully automated, around the clock.
A new mention or a listening spike, an influential voice, a new ticket or reply, an SLA breach, a form submission, a closure. The instant it happens across social and support, your workflow fires.
Qualify on ContextualPulse™ aspects, opinions and emotion, and SignalSense™ signals. Your rules react to what a conversation means, not just the words in it.
Chain actions one after another, split into rule-based paths, or run them together. Build sophisticated playbooks with drag-and-drop. No code.
Every workflow filter can be enriched by our proprietary AI engines, so automation understands intent, emotion and risk, and acts the way your best agent would.
Five layers, one workflow. A signal comes in, AI qualifies it, the flow decides the path, and the right actions run automatically.
Every workflow begins with a trigger. Listen across the open social web and your support desk, and act the instant something happens, not hours later in a report.
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