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Podcasts
Voice of Customer Experience
Real voices. Raw ideas. The ripple effect of conversations
that redefine how brands connect, care, and grow.
LATEST RELEASE
VoCX EPISODE 9
Social Listening & CX for Gen Z in the GenAI Era
Shubhii Agarwal, Co-Founder & COO, Locobuzz
Prabhu Shetty, Head of Marketing, Bonkers Corner
What happens when you stop forcing audiences into funnels… and start building with them instead?
Catch Stories Behind Great CX
VoCX brings together the sharpest minds to discuss the future of CX and AI-driven brand growth.
Each episode explores how businesses can evolve from reacting to customers to truly understanding them.
Top CX Leaders Opinion
"The mistake is they are not reviewing the customer experience part of it. While they have bots in place, they have fast availability of the answers or the responses. But the human touch and the proactiveness of what a customer requires, the emotional quotient is missing."
"People or clients who are not able to prove trustworthiness, they would largely be left behind. And irrespective of how smart their responses are, I think trust and ethics would become one of the focus areas."
"Train your humans to be tech savvy and your automation or your bot to be human aware."
"Loyalty is definitely underpinned by customer experience. And that's why I say that, Customer Experience is a lagging indicator of Employee Experience."
