Accurate, on-brand replies at any volume, in any language
What is ResponseGenie™? ResponseGenie™ is the AI response generation engine inside the Locobuzz customer experience platform. It reads the intent, emotion and history behind every customer message, pulls the right policy and product facts from your knowledge base, and drafts a brand-voice reply for an agent to review and send.
What ResponseGenie™ does on every conversation.
Six capabilities that turn a blank reply box into a finished draft an agent can stand behind.
Intent and emotion aware drafting
A frustrated third follow-up is not answered the way a first-time product question is. The draft shifts with what the customer is feeling and asking for.
Knowledge base grounding
Replies are built from your own documented policies, SLAs, processes and offers, so the facts in the message are the facts in your systems.
Brand voice control
Your tone guide, vocabulary, greetings, sign-offs and the things you never say are applied to every draft, across every agent on the floor.
Channel-aware formatting
A public X reply, an Instagram DM, a Google review response and a support email each get length, structure and formality suited to that surface.
Conversation history awareness
Prior tickets, earlier messages and repeat contacts are carried into the draft, so the customer is never asked to explain themselves again.
Human in the loop by default
Send, edit or regenerate stays with your agent, and a draft can be regenerated shorter, warmer, firmer or more formal in a click rather than rewritten from scratch.
Where ResponseGenie™ replies.
Wherever Locobuzz listens and responds, ResponseGenie™ drafts. One brand voice across public and private conversations.
Public visibility, brevity, de-escalation and a clear move to private channels where needed
DRAFTINGOne to one tone, account specifics and continuity with the customer's earlier messages
DRAFTINGStar rating context, public reputation impact and a response future readers will see
DRAFTINGConversational length, quick resolution and locale-appropriate language
DRAFTINGStructure, detail depth, policy citation and formal sign-off
DRAFTINGFrom incoming message to on-brand reply, in four steps.
Everything below happens in real time, before an agent has read a word.
Read the message
Intent, emotion, urgency, language and channel are classified the moment the message lands.
Retrieve the facts
The policy, SLA, process step and current offer that apply to this case are pulled from your knowledge base.
Draft in your voice
The reply is composed against your brand guidelines and formatted for the channel it will be sent on.
Review and send
The draft is waiting when your agent opens the conversation, with the sources it was built from.
Built for the teams that answer customers all day.
ResponseGenie™ supports high volume, high sensitivity and multi-market response operations across regulated and consumer-facing industries.
Social care and community
Public comments, DMs and reviews answered fast and consistently, without a lead approving every line.
Contact centre operations
Shorter handling time on written channels, more of the queue cleared per shift, less variance between agents.
Brand and marketing
The tone guide finally applied where it matters most: in the replies customers actually read.
BFSI
Replies grounded in documented policy and process, with sensitive and regulatory language routed for review.
Retail and e-commerce
Order, refund, delivery and returns conversations answered with the current policy and the customer's own history.
Telecom, travel and healthcare
High volume, high emotion queues where accuracy and empathy have to arrive in the same message.
Frequently asked questions.
ResponseGenie™ is the AI response generation engine inside the Locobuzz customer experience platform. It reads the intent, emotion and history behind every incoming customer message, retrieves the relevant policy and facts from your connected knowledge base, and drafts a reply in your brand's voice for an agent to review and send.
Every draft is written against the brand guidelines and tone rules you connect, including vocabulary, greetings, sign-offs and the phrases you never use. The same rules apply to every agent, on every shift, so warmth and tone are held across a routine query, a sarcastic review or a backlash.
No. ResponseGenie™ is a copilot, not an autopilot. Every reply is a suggestion, and an agent decides whether to send it, edit it or regenerate it. Nothing reaches the customer without a person approving it.
Teams see up to an 80% lift in agent efficiency, because the draft is already waiting when the conversation is opened. The time saved is in composing, checking policy and matching tone, not in rushing the reply.
Yes. Emotion, urgency and conversation history shape the draft, so a frustrated third follow-up is acknowledged and acted on rather than answered with a template. Sensitive and regulatory language can be routed for review before it is sent.
A generic chatbot answers from a general model and talks to the customer directly. ResponseGenie™ is grounded in your knowledge base and brand guidelines, works inside the agent's workflow, and never sends anything without a human approving it.
Accurate, on-brand replies at any volume, in any language
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