Customer-centricity in Logistics
As customers adapt to and utilize modern technology, logistics companies are evolving from the traditional use of EDI to integrate more API communication, connecting e-commerce applications directly with one another leading to quicker efficiency, and higher levels of customer fulfillment. Supply chains must also adapt their channels to cope with COVID-19 and any new arising chain disruptions.
Why choose Locobuzz Logistics
Locobuzz has proven capabilities in managing the scale, variety, and velocity of consumer conversations in the sector.
Locobuzz renders a versatile, efficient, and easy consumer experience for your brand. By recognizing emerging feedback trends, identifying root causes of customer dissatisfaction, and aiding in the development of data-driven engagement, we bolster customer loyalty.
Locobuzz makes collecting, organizing, and disseminating customer data both quick and easy. Our powerful algorithms systematically organize the stream of customer data from key digital channels and networks across the web and analyze their sentiment, topic categories, location, and more.
Optimize the fundamentals of your company by identifying primary call drivers. By expanding access to educational resources, reducing case volumes, and automating routing and assignment of cases per skill, Locobuzz uses these insights to improve and unify various processes for overall CX management.
Locobuzz shares your concern for how your brand is perceived. We help you continuously monitor and rectify customer concerns and issues on key digital channels. With this, your company can improve areas of customer dissatisfaction and detect indicators of potential compliance infractions before they escalate.
Compare the results of current digital campaigns with former ones to draw performance insights with our Campaign Listening capabilities; not just for yours, but competing brands too. This allows you to analyze how your audience is responding to your latest offers, products, and advertisements- and pinpoint what you need to outdo your competitors.
Prepare your organization for the unpredictable by continuously leveraging Social media metrics, insights, and alerts to understand the impact of events. Study market movements, responses to programs and policies so as to be geared with strategic information long before a crisis emerges. With Locobuzz, use carefully crafted workflows to quickly remediate pressing issues.
Spanning over 16 screens, our powerful visualizations of real-time marketing and consumer insights will make sure that you are equipped with context, knowledge, and resources when making critical decisions. We aim to build and sustain a culture of consumer centricity for your brand.
Locobuzz makes your CX journey unique
Measure the experience performance of retail stores on sentiment scales and scores, as well as derive insights of customer ratings of in-store sales representatives!
Measure your brand health in terms of campaign performance, TAT for customer queries, level and kind of engagement, and pin keywords used to reach out to brands. Familiarize yourself with how the brand is being talked about by the consumers.
Manage micro-influencers with a high-priority AI-based matrix to escalate/close or forward the ticket to multiple teams and people.
Observe, analyze and compare the works of both your brand and competing brands to garner insights for future branding and marketing. With Locobuzz’s competition listening capabilities, understand what your competitors are doing and improve your strategies on the fly!
Rectify issues, support, and generate leads from visiting customers with our AI-based chatbots on GMB messaging and WhatsApp channels. The bots are directly connected to ticketing systems in situations requiring manual support, and can also be configured to your Sales CRM to guarantee swift procedures.
Track and acknowledge reviews on e-commerce websites to proactively tailor your mechanics and request updated feedback.
Automate smart responses to your customer queries with an AI-based intelligent engine to manage your first-level responses.
Locate your consumers across the globe and monitor saturation and demand accordingly.
Stay on top of digital word-of-mouth marketing and familiarize yourself with the range of queries being proposed.