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Leverage Customer Experience to Become the Next Big Thing

Customer experience (CX) is a reflection of how customers perceive your business and corresponding interactions. As customers become the focal point of all operations, this definition accentuates the growing criticality of CX for businesses across industries. And when CX is made omnichannel, it amplifies individualistic efforts and echoes them across all channels.
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Why Customer Experience Matters?

CX has become the pulse of every business due to the value it brings to the table in the following ways:
  • Organizations that prioritize CX witness up to 80% increases in revenue.
  • Omnichannel CX can uplift customer satisfaction levels by 20%.
  • A pleasant CX helps improve customer retention.
  • Offering a superior CX will be the difference maker to give your business that competitive edge.
  • New customers are more likely to turn into brand advocates after a rich CX.
  • Customer experience solutions nurture deeper and more meaningful customer relationships.
Transform Your CX

Where Does Locobuzz Fit in the Customer Experience Landscape?

Locobuzz is the end-to-end solution for omnichannel CX as it functions as a unified customer experience platform consisting of a social listening and brand monitoring tool, a  social media management platform, a real-time data analytics platform, a customer experience automation tool, and lots more.

Establish Credible
Online Presence

Locobuzz helps with Online Reputation Management (ORM) across social media platforms and beyond. It flags any and all mentions of your brand so that you can monitor, and intervene appropriately at the right time in order to improve customer experiences. So even if you do not score a 100 in CX at all times, you can come off as sincere and dedicated towards pushing as close as possible.

Smarter Social
Media Strategies

As a tool that consolidates business presence across all social media channels, Locobuzz makes it easy for your brand to execute various social media strategies keeping in view the omnichannel customer experience. Plus, services like hashtag analysis and post scheduling improve the outreach of your campaigns and make them more effective.

Master the Art
of Social Listening

Social listening can drive useful social media analytics and insights that can improve the efficacy and effectiveness of social media campaigns for your various business objectives. From interacting with loyal customers to capturing customer feedback and sentiment analysis – Locobuzz can be your eyes and ears across all platforms.

IMPROVE CUSTOMER EXPERIENCE

Trusted by the best!

Yamaha
Toyota
Sony
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Nissan
Kankai
IDFC-First-Bank
Foxymoron
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Dialog (1)
Axis-Bank-1
Audi
Aster
Air-Asia

Omnichannel Everywhere

Maintaining consistency across all communication channels is key to establishing a brand. Locobuzz allows businesses to tap into popular social media platforms and offbeat options, such as WhatsApp business services, for top-notch brand positioning. The resultant omnichannel customer experience can snowball into a rewarding experience for all your customers. What’s more, you can get valuable insights into every customer touchpoint and transform your CX with Locobuzz!

What is “Omnichannel” in CX?

Omnichannel is a term for a network consisting of individual customer touchpoints spread over a variety of channels to enable customers to connect with businesses effortlessly. As such, omnichannel CX decouples channels from customer experience to maintain uniformity.

What are the notable advantages of omnichannel customer experience?

  • Personalization at every touchpoint.
  • Loyal, highly engaged customers.
  • A multichannel presence that offers a competitive advantage.
  • Streamlined customer services and support.
  • Improved business performance.
  • Increased employee productivity.

In short, Locobuzz is the perfect tool to help your brand elevate its digital customer experience.

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