The Unified Customer Experience suite for:
Holistic Social Media Management
Market research and insights
Smart Customer care
WhatsApp Business services
Seamless Customer Experience Management
Online Reputation Management
Social Listening and Brand Monitoring
The Unified Customer Experience suite for:
- Holistic Social Media Management
- Market research and insights
- Smart Customer care
- WhatsApp Business services
- Seamless Customer Experience Management
- Online Reputation Management
- Social Listening and Brand Monitoring
Explore the Unified CX Management Platform
Boost your online presence with Social Listening
Best Social Media Scheduling platform which helps you to manage your content calendar. Track and analyse all your social media campaigns and social content in one intelligent automation tool.
Improve your CX strategy seamlessly on a single dashboard. Locobuzz helps Marketing and Customer Experience teams to make data-driven decisions.
Use our social listening tool to manage your online reputation, strengthen the brand image, engage with customers and influencers in real-time, and derive insights to make informed business decisions. Measure all the social media engagement in one tool.
Realtime competitor benchmarking, along with detailed social media monitoring of digital marketing campaigns always stay ahead of your competition in customer experience management. Track the right metrics to determine the effectiveness of your digital marketing strategy.
Simple to use, intuitive platform, to schedule all your social media posts, track key social media metrics, engage with customers, and create brand advocates to boost your online presence.
Unify your CX management platform
We got you digitally covered!
Listen for your brand and topics of interest even across digital channels like News, Blogs & Discussion forums. We also support listening across prominent review websites and e-Commerce websites.
Be effectively present and available for your audience across all the social channels. With Locobuzz you will never miss any messages from your customers on social media platforms like Facebook, Twitter, Instagram, or other digital platforms like LinkedIn, YouTube, etc.
Derive insights from all social media channels to understand your audience better. Locobuzz’s customer experience management platform also supports important business communication channels like eMail and upcoming customer service mediums like WhatsApp, telegram to help you stay close to your customers!
Track social profiles, keywords, and/or hashtags on Locobuzz and collect online mentions in real-time.
Don’t miss a single mention – keep conversations flowing and engage with customers.
System-generated alerts to pre-empt a viral situation or actively manage influencer engagement.
Manage campaigns to evaluate performance in real-time and measure its impact and effectiveness.
Automated Reports to help you with detailed insights and analytics around your social footprint and elevate your social media management and strategies.
Identify Influencers to build strong relationships with brand advocates and ambassadors.
Campaign Monitoring in real-time to ensure the best performance for your marketing efforts.
Do It Yourself (DIY) Dashboards for creating your own view into data for quick analytics.
Try the unified CX management platform
Grow with Social Listening
Protect your online reputation – Acknowledge and engage on positive comments from your brand ambassadors & respond to dissatisfied customers before things go out of hand. Create an image of a brand that listens and cares for the customer’s voice.
Customer Experience Solutions – Analyze mentions about your business and turn these insights into action. Collect insights directly from the market and boost your business results to improve overall customer satisfaction with a brand.
Find new customers – Many people look for recommendations online and most of them remain unanswered. Use Locobuzz to find such conversations and reach potential customers. Enhance your brand’s social media listening, monitoring and engagement now!
Increase the life time value of your customer
Analytics and Insights
Turn data into insights
88% of people search online for products and services before buying. Listening to these reviews can help businesses improve the product features and messaging to address the customer’s needs.
Hashtag Tracking
Monitor and track the most trending and popular hashtags being used among your audience – analyze them by countries and social media platforms.
Sentiment Analysis
You can auto-classify positive, negative, and neutral mentions about your business, competitors, or any keyword you want.
Context of the customer opinions
Locobuzz helps you identify words frequently used by customers to engage with the brand – which can help you re-assess your messaging strategy.
