The social media grievance compliance platform for global BFSI.
FCA, MAS, CFPB, BNM, ASIC, CBUAE — the mandate is the same everywhere: monitor, acknowledge, escalate, and resolve customer complaints on social media, promptly and on record. Locobuzz turns each obligation into a governed, AI-powered workflow — running today across 350+ enterprise brands in 8 countries.
What regulators ask for — and how it actually runs.
Prompt monitoring · prompt acknowledgement · severity-aware escalation · resolution within the stipulated window. Each one is a single configurable workflow on Locobuzz — not a checklist someone has to remember.
Every channel, one real-time queue
Mentions, comments, DMs and reviews across Facebook, Instagram, LinkedIn, X and review platforms flow into one unified Smart Inbox — 24/7, nothing slips through the cracks.
Acknowledged in minutes, in any language
AI auto-acknowledges and ResponseGenie™ drafts an instant, brand-voice reply in 22+ languages — first response in minutes, starting the resolution clock immediately.
Severity-aware, before breach
SignalSense™ scores severity and force-flags regulatory mentions and ombudsman handles. Auto-escalation and maker-checker governance route sensitive cases before an SLA breach.
Closed within the SLA, audit-ready
Live SLA countdowns ensure closure inside the stipulated window. AgentIQ™ checks every reply for tone, accuracy and compliance before it posts — every action timestamped for regulatory inspection.
Courteous, transparent, customer-centric: AgentIQ™ runs live QA on every outbound reply — tone, accuracy, brand-fit and compliance — before it goes live. So every public response meets the bar regulators expect, in every market you operate in.
From a social complaint to a resolved, audited grievance.
One governed, AI-driven pipeline — built so prompt monitoring, acknowledgement, escalation and SLA-bound resolution happen by default, not by chasing.
Capture
Every grievance across Facebook, Instagram, LinkedIn, X, review sites and comments lands in one Smart Inbox — no missed mentions, no channel gaps.
Understand
SignalSense™ scores severity and flags regulatory or viral-risk cases instantly. Location Intelligence surfaces geographic patterns in complaint clusters.
Acknowledge
ResponseGenie™ drafts an instant, brand-voice reply in 22+ languages. Auto-acknowledgement starts the resolution clock immediately.
Route & escalate
Severity- and skill-based routing, Workflow Automation chains and maker-checker governance for sensitive or regulatory cases — zero manual chasing.
Resolve & audit
Closed within SLA, with a full timestamped audit trail — every action logged and reportable for regulatory review, internal audit or board reporting.
Report & improve
Compliance dashboards, regulator-ready report templates and trend analysis — so every cycle improves the next.
SLA countdowns
Live timers on every ticket; supervisor nudges and auto-escalation before the stipulated window lapses.
Auto-escalation
Tickets move from frontline to specialised teams automatically — zero manual chasing, zero silent breaches.
Maker-checker
Sensitive and regulatory replies pass mandatory review before publishing — control without slowing the queue.
Audit trail
Every acknowledgement, escalation and resolution timestamped — ready for internal audit or regulatory inspection.
Five proprietary engines — all working together.
The intelligence that makes prompt, compliant grievance resolution possible — running today inside the world's largest regulated financial institutions.
SignalSense™
Intent-based crisis and PR-threat detection. Force-flags regulatory mentions, ombudsman handles and viral risk before they escalate — protection against silent SLA breaches and wrongful auto-closure across every market you operate in.
Crisis Detection · Regulatory FlaggingResponseGenie™
Personalised, brand-voice replies across 22+ languages — courteous, on-message and ready to acknowledge within minutes. Tone-adjustable by market, regulatory context and channel. Starts the resolution clock the moment the grievance lands.
Multilingual · Brand-Voice · Instant AcknowledgementAgentIQ™
Real-time agent guidance on tone, empathy and brand compliance. Live QA on every outbound reply — catches off-brand, factually wrong or non-compliant responses before they post. The last guardrail between your team and a public misstep or a regulatory finding.
Live QA · Compliance Guardrail · Tone ControlLocation Intelligence
Surfaces geographic complaint patterns across your branch, store or service network in real time. Identifies whether grievances cluster around specific locations, regions or channels — enabling targeted operational fixes and location-level SLA accountability.
Geographic Complaint Mapping · Branch-Level InsightsWorkflow Automation
Configurable escalation chains, maker-checker governance flows, skill-based routing rules and SLA countdown triggers — all built without writing a single line of code. When a complaint meets a defined condition (severity score, keyword, channel, language, time-in-queue), the right action fires automatically. Compliance stops being a checklist and becomes a system.
No-Code Automation · Escalation Chains · Governance FlowsThe numbers that stand up to a regulator.
Real outcomes from leading banks, NBFCs and insurers running Locobuzz today.
Public-sector flagship bank
Large national banking network
- Regulatory mentions handled in <15 minutes
- 3M+ grievances resolved across 22+ languages
- Audit trail ready for regulator inspection at any time
Leading private-sector bank
Digital command centre · at scale
- Response time dropped from 24h to <15 minutes
- 100% SLA adherence across all social channels
- Live command centre across 3 headquarters locations
Large private-sector bank
Multi-channel grievance operations
- Regulatory mentions flagged and routed in real time
- AgentIQ™ QA on every public-facing reply
- Maker-checker review on regulated and sensitive cases
Digital-first bank
Digital-first banking · unified operations
- Mentions, comments, DMs and reviews — one queue
- SLA countdowns + auto-escalation before breach
- Timestamped audit trail for every grievance, regulator-ready
Already trusted by
Leading banks, NBFCs, insurers and fintechs across Southeast Asia, the Middle East, Europe and North America — a decade in regulated BFSI, AI-first, 350+ enterprise and government brands across 8 countries.
Social media grievance compliance, in plain answers.
The questions compliance, CX, and digital teams at global financial institutions ask before deploying Locobuzz.
20 minutes to see your compliance obligations operational.
A live walkthrough on your own data — Smart Inbox, SignalSense™ flagging, SLA dashboard, Workflow Automation and the audit trail you'd hand to your regulator.
Book your walkthrough
Thank you — request received.
A Locobuzz compliance specialist will reach out within one working day to schedule your walkthrough.