5 Best Sentiment Analysis Tools For 2022 | Pricing, Benefits, Pros & Cons

Sentiment Analysis

Nowadays, several businesses are taking advantage of the internet to find out the sentiment behind millions of conversations across multiple social media platforms. Monitoring the customers’ sentiment is an utmost priority for all businesses looking to transform into customer-centric businesses and improve their marketing strategy.

Understanding the emotion of customers on your brand’s posts will help you know its strengths and weaknesses. In today’s time analyzing social data has become an important part as businesses have to explore the audience feedback and, most importantly, find their tone of voice.

With the help of several best practices and best sentiment analysis tools of 2022, it has become easier for businesses to track the emotion behind every like, share, and comment of their brand’s post. In this article, we’ll take a deeper dive into the five best sentiment analysis tools in 2022 that you can use for your business.

What are sentiment analysis tools ?

Sentiment analysis is a process of text analysis that uses machine-learnings and natural language processings to understand if the tone or sentiment behind a piece of writing is negative, positive, or neutral. And, this process is conducted with the help of sentiment analysis tools.

Sentiment analysis tools perform the job of measuring people’s thoughts or feelings and help significantly to analyze brand mentions, customer feedback, or studying the responses to your recent posts. 

A sentiment analysis tool is an AI software useful for companies that are active in engaging with their customers via live chat, social media and email where it becomes difficult to understand the sentiment or intent behind a message.

5 best sentiment analysis tools

There are variety of sentiment analysis tools available and all are different. Some are much more user-friendly than others, whereas others require a deep understanding in data science. Let’s take a look at the best tools available for 2022.

1.  Locobuzz
2. Brandwatch
3. Awario
4. Talkwalker
5. Clarabridge

1. Locobuzz

locobuzz
Name Locobuzz
Type Sentiment analysis tool
Price
Free Trial 15 days
Social Networks Supported Facebook, LinkedIn, Twitter, etc.

Locobuzz is a sentiment analysis tool that replaces social media surveys and feedback mechanisms with actionable insight. It comes with powerful AI tools that access all these essential metrics and deliver detailed insights into your brand’s perception among a large variety of audiences.

While several sentiment analysis tools tell you about how customers feel, Locobuzz digs out and differentiates by telling you “Why customers feel the way they do.”

The best part about Locobuzz is that you’ll be able to get a real-time understanding of your customers, capture the latest trends, and using its social listening feature will help you redefine your customer service.

Being one of the best sentiment analysis tools, Locobuzz also comes with a mobile app that is loaded with several features to make your business process simpler. With this, you can manage everything from social media mentions to customer queries right from your mobile device without any trouble.

PROSCONS
1. Easy to integrate1. It is slow in terms of updates
2. Comes with powerful AI tools 
3. Robust in analytics and insights 
4. Provides end to end solutions 
5. Smart interactive dashboard 

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Explore Social Listening Tool, Brand Mention , Brand Monitoring Tools

2. Brandwatch

Brandwatch
Name Brandwatch
Type Sentiment analysis tool
Price
Free Trial 15 days
Social Networks Supported Facebook, LinkedIn, Twitter, etc.

Brandwatch is among the biggest names when it comes to sentiment analysis tools and domain. It features several resources to monitor all different aspects of social media.

In today’s time, several businesses use this tool to monitor and understand the voice of the customer as it helps to detect fluctuations in sentiment 24/7. Apart from this, Brandwatch also has a unique feature called “image insights” that lets you go beyond text data and help you track all logos shared across millions of online sources.

With this one of the most popular social media free sentiment analysis tools, you’ll be able to see where your brand’s images are appearing and how they are performing across your target audience. Also, you can monitor and understand your customer’s perception by tracking positive, negative, or angry emotions.

If you’re really looking to get higher ROI, you can’t ignore this sentiment analysis tool to outshine your business.

PROS CONS
1. Helps to detect fluctuations in sentiment 1. Customer service is poor that breaks the company
2. Great sentiment analysis to get ROI
3. It understands the voice of customers
4. Monitor multiple aspects of social media
5. Offers a user-friendly interface

3. Awario

Awario
NameAwario
Type Sentiment analysis tool
PriceStarting at $29 per month
Free Trial14 days
Social Networks SupportedFacebook, Instagram, Twitter, etc.

Awario is another helpful tool to track sentiment analysis on several social media platforms. It works best for those enthusiasts who like to play with figures and numbers.

This sentiment analysis tool sorts its analysis into three categories: positive, negative, and neutral. You can easily gather any sort of data about your business by detecting the sentiment of brand voice and mentions in real-time.

If you also want to track specific keywords, you can take the help of this tool to monitor the sentiment of these keywords. The dashboard of Awario is interactive and breaks down the sentiment data by topic, brand, keyword and even shows negative mentions or feedback against your competitors.

Awario is one of the most useful sentiment analysis tools to track sentiment analysis that covers almost all the major social media platforms, blogs, forums, and the web.

PROS CONS
1. Detects sentiment in real-time 1. There is less integration in Awario
2. Great sentiment analysis to get  
3, Delivers insightful data and graph  
4. Enhances the growth of performance  
5. Covers almost all social media platforms  

4. Talkwalker

Talkwalker
NameTalkwalker
Type Sentiment analysis tool
PriceStarting at $800 per month
Free Trial14 days
Social Networks SupportedFacebook, Instagram, Twitter, etc.

Talkwalker is another sentiment analysis tool that keeps a check and analyzes social media data. It has a “Quick Search” feature that looks at your comments, mentions, engagements, and other relevant data on how all your customers respond to your social media activity.

Unlike other free sentiment analysis tools, the best part about Talkwalker is it can perform sentiment analysis in 25 different languages. This tool uses AI to analyze the tone of all individual mentions gathered from several social media platforms and blogs, and forums.

It even allows you to track all customer trends and see which features are drawing customers’ attention and which features are turning them away.

PROS CONS
1. Detects sentiment in real-time 1. Priciest sentiment analysis tools in the market
2. Performs sentiment analysis in 25 different languages  
3. Keeps a check and analyze social media data  
4. Shows relevant & real-time data  
5. Tracks all the customer trends  

5. Clarabridge

Clarabridge
Name Clarabridge
Type  Sentiment analysis tool
Price
Free Trial 14 days
Social Networks Supported Facebook, Instagram, Twitter, etc.

Clarabridge is a customer experience management platform that lets you track customers’ sentiment both on social media and on your customer service platforms.

Clarabridge offers tool that deliver essential metrics about the feelings of all your customers and provides relevant data in all types such as emails, chats, surveys, and more. This tool also focuses on Speech Analytics which means it performs sentiment analysis on audio data that helps the team manage calls and provide better support.

Unlike other sentiment analysis tools , it comes with an 11-point scale that measures the most accurate sentiments based on the people’s words and grammar.

PROS CONS
1. Delivers essential metrics 1. Some information can get lost while working remotely
2. Let’s you track the sentiment of customers  
3. Provides relevant & real-time data  
4. Measures the most accurate sentiments  
5. It also performs sentiment analysis on audio data  

Reasons to use sentiment analysis tools | Benefits

  • With the help of sentiment analysis tools you are able to understand and review the sentiment behind customers’ comments, you can determine how they feel about your brand. A negative or positive change in sentiment could be a sign of a failed product launch or a missed marketing campaign.

  • It is possible to connect sentiment analysis tools with customer support software. This allows you to listen to customers in real-time, prioritize negative comments, create better strategies and improve brand reputation.

  • Online opinions are not limited to consumers. Find influencers who are talking about products similar to yours. With sentiment analysis tools, you’ll be able to search for keywords related to your industry, to find potential brand advocates that are discussing topics related to your industry and product. Reach out to those who are talking positive and establish a relationship.

  • You can use sentiment analysis tools to quantify all of your unstructured data. Data visualization tools are available to turn text data into valuable customer insight. This will allow you to spot trends and patterns over time and identify customer pain points. It will also help you make data-based decisions that will increase brand recognition and propel your business forward.

Conclusion

These are the 5 best paid and free sentiment analysis tools for 2022 that have their pros and cons. Some have extraordinary features, while some are simple and easy to use.

Locobuzz is the best sentiment analysis tool in 2022 that you can use for your business. It has a simple and interactive dashboard with powerful AI tools that delivers real-time understanding by capturing the latest social media trends.

However, you can use several different sentiment analysis tools, but the above given tools will fit perfectly for any business size and type.

Frequently asked questions

Sentiment analysis is a type of text research which involves using a combination of statistics, natural-language processing (NLP) and machine learning to extract subjective information from text files. It attempts to examine the feelings, thoughts and judgments of reviewers about a topic, an event, or company’s activities, as well as other topics.

Sentiment analysis tools work by detecting and identifying the emotion, tone and urgency of online conversations and assigning them either a negative, positive, or neutral tag so that you understand which customer inquiries to prioritize accordingly.

Brands employ sentiment analysis tools to measure and track the views of their customers as well as attitudes towards their products, brands or services, and campaigns, and products. Monitoring social media’s sentiment is a great source of data that provides essential digital consumer insights.

Locobuzz is one of the best sentiment analysis tools in the market. You will be able to get a real-time understanding of your customers, capture the latest trends and using its social listening feature will help you redefine your customer service.

Free sentiment analysis tools can be useful to some extent as they may have limited features compared to paid sentiment analysis tools. Other best tools like Locobuzz, Awario & Talkwalker are providing free trials which is worth to try.

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