Smart Customer Care

Make great customer experience your strategic differentiator. Empower your customer support teams to create consistent customer delight.

Provide seamless customer experience

Deliver smart and reliable customer support across all channels through our extensive platform. We offer the scale and space to allow smooth integration of mission-critical business systems.

Harness our flexible technology to strategically differentiate your customer support. Make your customer care stand out!

Employ our extendable platform

Enjoy a 360-degree view of your customers by easily connecting your CRM and other sources of customer data with our platform.

Our platform is designed to handle scale, volume, and workflow needs of modern enterprises on the cloud. With certifications in application security, we are committed to safeguarding your customer and business data. Ensure hassle-free, secure solutions.

Scale your operations with automation and AI

Automate customer service to scale your operations without adding headcounts. Our workflow automation and chatbots optimize agent onboarding, enable quick resolutions, and increase productivity through suggested responses.

Swiftly configure and run our conversational bots to reduce ticket volumes and deliver 24/7 proactive support with collaborative problem-solving.

Make your customer support standout!

Boost your support operations

Optimize your end-to-end customer service operations and reinforce your agents. Our platform enables data driven-decisions by measuring SLAs and CSAT scores and improves monitoring of support operations through metrics on real-time dashboards.

Boost operations by remediating deviations from the set operations goal, track KPIs with comparisons to your competitors for continuous improvement plans.

Personalize your approach

Make a lasting impression with your customers by knowing exactly who they are when they interact with your brand. Personalise interactions based on a wide range of customer attributes based on historic interactions and cross-platform data. Identify and prioritize premium clients by routing them to priority queues.

Increase team efficiency and reduce response time by leveraging on contextual customer information. Locobuzz Unified Platform provides for a single view of customers and customer data across marketing and support functions.
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