The AI-powered customer experience platform that turns every signal into revenue

Own how your brand is seen, experienced, and talked about online with AI-powered digital care, social intelligence, reputation management working seamlessly across every touchpoint.

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350+

Global brand

40B+

Data point processed

20M+

Customer case resolved

35M+

Customer profiles identified

Continents served

PLATFORM CAPABILITIES

Turn Customer Signals Into Business Impact with AI powered CX

From brand monitoring to crisis response — everything your CX and marketing teams need to act faster and win more.

Brand Intelligence

Stay ahead of perception shifts with real-time visibility into brand health, campaign impact, and share-of-voice — before conversations turn into trends.

Digital Care

Resolve customer issues faster across every channel with AI-powered routing and a unified inbox built for seamless support operations.

Competitive Intelligence

Benchmark rivals, strengthen your competitive positioning, and spot market opportunities before competitors do.

Crisis Management

Identify emerging risks instantly, activate the right response teams, and contain brand damage before it escalates.

Market Research

Turn customer conversations into strategic decisions with real-time sentiment, trend prediction, and audience intelligence.

AI & Automation

Accelerate support efficiency with DIY workflows that automate responses, assignments, and surveys using intelligent, condition-based triggers with AI.

AI-first Movers.
Recognised by Microsoft.

AI engines that think, decide, and act built for every CX moment

ContextualPulse™

Understand exactly what's driving customer behavior — not just how they feel, but why. Surfaces intent, context, and emerging patterns at the aspect level across products, features, and service layers, in real time.

SignalSense™

Catch emerging crises, reputation risks before they escalate — through semantic intelligence, not just keywords. Your teams get only the alerts that truly matter, with near-zero noise.

ResponseGenie™

Respond faster without sacrificing quality. Get AI-crafted replies that match the right tone, context, and intent every time — helping agents deliver personalised, on-brand responses across every interaction.

AgentIQ™

Improve CSAT and protect every customer interaction with real-time AI quality assurance that flags risky responses early, prevents premature closures, drives agent consistency, and eliminates repeat conversations.

Location Intelligence

Pinpoint exactly which stores or branches are hurting your brand — and fix it. Get a unified 360° view of every outlet's performance, clear ownership of issues, and visibility into whether improvement is actually happening.

Workflow Automation

Automate the repetitive so your teams focus on what matters. Build DIY workflows that trigger responses, assignments, and surveys based on rules, emotions, and keywords — across every stage of the customer journey.

CUSTOMER STORIES

What AI-Driven CX
Looks Like in the Real World

Healthcare

Apollo Hospitals

25% → 63%Response-Rate Transformation

Patient experience & reputation managed across 72 hospitals and 3M+ followers
Human-in-loop model for sensitive, appropriate query handling

FEATURES USED:

ContextualPulse™AgentIQ™ResponseGenie™

Aviation

India's Largest Airline

100%SLA Adherence

Centralised email + social with Salesforce CRM integration
AI automation + real-time alerts for safety-critical escalations

FEATURES USED:

Workflow AutomationResponseGenie™AgentIQ™

CUSTOMER TESTIMONIALS

We love what we do, and they love the results.

I must say, this is one of the best platforms that I have worked on. It has been more than a year, and it has become a helpful tool for my day-to-day work to get any kind of data and reports. This online listening tool offers seamless third-party integration with any social media platform and review site. I appreciate the proactive approach of Locobuzz's client servicing team and thank them for their constant support.

Devesh ThakurSenior Marketing Manager, Angel Broking

User-friendly and data-enriched tools helped me in numerous ways, like real-time visualization, reporting, and data extraction. Also, I like DIY dashboards for the convenience, and understanding of digital chatter across all platforms. The dashboard has given me spotless and clean reports.

Monika BatraAssistant Manager, Havells India

The user-friendliness and features have made me stick to this highly integrated social media tool for the past two years. It helps manage ORM, and features like DIY Analytics Report, Competition Benchmarking, and CSD ID have helped me manage my daily work.

Shardul PawarAssistant Manager, Big Trunk Communications

Our digital marketing team and customer support team were using different tools, but the challenge was replacing them with a single one. Locobuzz did this for us. Both teams are using one single tool that helps to understand the operation and its limitations. It has a handful of features such as AHT, Agent performance, searches & redirection to the posts directly from the report, and topic auto-tagging.

Shinaz FazeekDialog Axiata

Thanks for the presentation highlighting the recent chatter across Audi and competition handles. The presentation was very detailed and covered all the requirements as per my brief. The turnaround time was also quick. Good job! These are critical times and we need to be extra vigilant across our platforms so that we can support our audience with their queries and requirements.

Reena JagtapDigital Marketing and PR, Audi

It is always a great experience working with the Locobuzz team. We have always loved the ideas and attitude they bring to the table. Their dedication to deliver before or on a deadline is commendable.

Binesh KuttyHead GBM, Genesis

Overall the platform is very beneficial as I got to know more about my competitors. Their thorough competitive insights really helped me manage my business effectively. I would definitely recommend it to my friends and colleagues.

Sumeet ZarkarDigital Marketing Manager, PlayerzPot

OMNICHANNEL

Build Customer Loyalty Across Every Channel

From every customer conversation across socials, voice calls, reviews, and communities, unified in one AI-powered CX platform.

INTEGRATIONS

1,000+ integrations

Salesforce, MS Dynamics, Zendesk, Freshdesk, Slack, Teams, SAP, Tableau, Power BI — bi-directional, governed, real-time.

SalesforceZendeskSlackSAP

Turn Customer Signals Into Business Impact

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Everything you need to know

What is Locobuzz?

Locobuzz is an AI-powered customer experience (CX) platform that unifies social listening, omnichannel digital care, market research, and competitive benchmarking into a single real-time intelligence system. It is trusted by 350+ brands across telecom, BFSI, retail, FMCG, and more.

What is social listening and why does it matter?

Social listening is the process of monitoring digital conversations on social media, review sites, forums, and news to understand what customers, competitors, and the public are saying about your brand. It matters because it lets teams act on signals before they become crises, and shape strategy using real audience data.

How does Locobuzz use AI for customer experience?

Locobuzz uses four proprietary AI modules: ContextualPulse™ for emotion and intent analysis, SignalSense™ to convert noise into actionable signals, ResponseGenie™ to generate brand-voice replies in real time, and AgentIQ™ to coach customer support agents live. Together, they move brands from reactive to predictive CX.

Which industries does Locobuzz serve?

Locobuzz serves over 12 industries including telecom, banking and finance (BFSI), retail, FMCG, healthcare, automobile, travel and hospitality, technology, education, energy and utilities, government and public sector, and real estate.

What channels does Locobuzz monitor?

Locobuzz monitors social media platforms (Instagram, X/Twitter, Facebook, LinkedIn, YouTube), review sites, web forums, news portals, emails, and calls — all unified in one omnichannel dashboard with smart routing and SLA tracking.

How is Locobuzz different from other social listening tools?

Unlike standalone listening tools, Locobuzz is a unified CX intelligence platform. It combines social listening, customer engagement, AI-driven responses, agent coaching, and command-centre analytics in one system with native AI built in, not bolted on. It supports 200+ languages and resolves over 35% of queries without human intervention.

Is Locobuzz suitable for enterprise brands?

Yes. Locobuzz is ISO 27001:2022 certified, SOC 2 Type 2 compliant, and GDPR-ready. It is built for enterprise scale, supporting multiple brands, geographies, and teams from a single command centre. Clients include Toyota, Audi, Nissan, Reliance Jio, and IDFC First Bank.

How do I get started with Locobuzz?

You can book a free personalised demo at locobuzz.com. A product specialist will walk you through the platform, show relevant use cases for your industry, and provide a tailored onboarding plan.

How quickly can Locobuzz detect and respond to a brand crisis?

Locobuzz flags emerging risks in under 30 minutes, with real-time sentiment alerts and a centralised response dashboard that enables teams to act fast, align messaging, and contain reputational damage before it escalates.

What integrations are available?

1,000+ integrations including Salesforce, MS Dynamics, Zendesk, Freshdesk, Slack, Teams, SAP and Tableau. Bi-directional, governed, real-time.

See Locobuzz in action

30-minute personalised walkthrough
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See real ROI benchmarks for your sector
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