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25 Best Social Listening Tools For 2024 - Importance, Features & Benefits

25 Best Social Listening Tools For 2023

Table of Contents

Get the insights you need with the Locobuzz social listening tool

Introduction To Social Listening Tools

What are Social Listening tools? Nowadays, social media is filled with online conversations, people chatting with their loved ones, and especially businesses spreading and amplifying their reputation.

With the help of social media, a customer can either make your business sound successful or make it appear like a non-existing one.

Maintaining a steady business and generating tons of profit has become an essential task.

But what about customers? How will you keep track of what customers have to say? In simple words, how can you track and monitor conversations related to what customers are particularly chattering about your brand or products?

This is where social listening tools come into the picture.

These tools collect and analyze mentions of your brand on multiple social media channels.
Now you might be thinking of it as an extra task to get your job done, but believe me!

These tools can become a helping companion in all your business activities.

So let’s check out our top best social listening tools that can become reliable for your business.

But before delving deeper, let us know the benefits of social listening.

25 best social listening tools in 2024

Now you may be wondering: What are the best social listening tools? And What are the best social media tracking tools? Here are the top 12 social listening tools which could assist in the process of social listening as well as monitoring.

1. Locobuzz

locobuzz social listening tools

Locobuzz is the highest-rated social listening platform today because of its Engaging, Conversive, and Immersive Brand-User Experience.

With Locobuzz, you have the most impactful understanding of what your customers want, need, and require.

It provides a meticulous understanding of the impact your brand’s Social Media performance is having on clients and users.

Understanding Brand Performance is key, and that’s what Locobuzz strives for making it one of the best social listening tools out there in the market.Social Listening

Locobuzz implements social monitoring to provide a brand’s Social Mentions from across Social Media on a Single View Platform.

It gives real-time insights to understand customer behavior & social conversations about the brand helping the business  take instant action.

This AI-Powered tool has advanced Machine Learning capabilities that present Social Mentions in a categorized fashion so you strategically handle that data.

Locobuzz has the benefit of Investment Efficiency – it limits your expenses on Customer Experience (CX) and gives returns on investment making it a 360-degree digital brand, CX, and marketing suite.

Locobuzz Features: 

  • Social listening: Locobuzz offers real-time understanding of customers, competitors, campaigns, and influencers through the power of modern social listening.


  • Insights and actionable data: It captures trends, market shifts, and critical social data to derive actionable insights that improve brand health, strategies, and overall digital presence.


  • Workflow management: Easy-to-use workflows help manage customers with increased responsiveness and effective engagement.


  • Seamless data-inflow: The Locobuzz CX platform streamlines data-inflow, assigns cases, and manage tasks seamlessly while focusing on increasing engagement productivity.


  • Automated reporting and publishing: Versatile, flexible and automated reports, DIY Analytics Reports, Comparison Benchmarking and CSD ID etc, which helps to measure, compare, and study the brand’s ecosystem and crafting a powerful marketing roadmap for the future. The platform also allows the user to schedule, preview, and publish communications across all social channels from a single interface.

Amplify Your Brand’s Voice! Elevate Customer Experiences with Locobuzz’s Social Listening. Schedule Your Free Demo Now and Dive into the Pulse of Your Audience.

2. NetBase

Netbase social listening tools

NetBase is one of the few social listening tools using Natural Language Processing (NLP) to assist you in focusing your social listening to the most important conversations. It gathers information from millions of social media posts daily plus over 100 billion historical posts across the social web.

With Netbase’s AI, you get real-time insights into customer conversations while it monitors Hashtags, Competitor Brand Conversations, Social Media Posts, Emotions, Attributes, & Behaviours. Processing millions of posts daily gives instant updates for any Social Mentions concerning your brand. NetBase also uses Non-Social Data to analyze user experience through Surveys, Focus Groups, Ratings, and Reviews which helps in a proper competitive analysis.

3. Brand24

Brand24 social listening tools

Brand24 has a statistical analysis based approach to social monitoring. As a social listening tool, it offers social monitoring through hashtag tracking and sentiment analysis. Sentiment Analysis tracks categorical positive, negative, and neutral mentions through suggested keywords. They also provide the context in which your website is discussed by keyword tracking and data analysis. Brand24 is one of the top social listening tools available in the market.


  • It displays the mentions feed, where you can see the opinions of others about your company and act in real-time. You can participate with discussions directly from Brand24.

  • It displays you a Discussion Volume Chart that is visually illustrating the mentions of your brand and allows you to detect any spikes in the number of mentions for your brand and find out if there’s any issue.

  • Brand24 has created their own Influencer Score to assist you in identifying your industry’s influencers so that you can start making contacts with the key people within your field.

  • Social listening tools also provide sentiment analysis. Not only will you be able to discover mentions of your company, it also gives some indications of whether those mentions were negative, positive or neutral in their tone.

4. AgoraPulse

AgoraPulse social listeningtools

AgoraPulse is a great 2 in 1 option, offering both scheduling and monitoring functions. It will track mentions of your accounts, comments on social media posts as well as allow you to search for keywords of your choice across Twitter. This social listening tool can also help you find influencers in your social media followers and assign conversations to the team with a just a click.


  • The ability to tag and label important mentions and being able to delegate conversations to team members.

  • The insights of your audience can help you discover influential people and Brand ambassadors.

  • An integrated CRM allows you to make lists of prospects and influencers.

AgoraPulse also segregates fans and followers into Fans-Engaged, Ambassadors, and Influencers (depending on social standing, popularity as a creator or fan, and engagement). This provides an opportunity to balance Brand Highlights for the maintenance of a good social outlook.

5. Awario

awario social listening tools

Awario is among the best social listening tools for anyone looking for Enterprise-level capabilities at an affordable price. It’s a relatively new software which makes the use of social media and web monitoring affordable to businesses of all sizes. 

Awario can be used to track mentions of your company, competitors, industry or even to set up complicated Boolean queries for more obscure uses. For example, Awario can help you identify duplicate content, locate linkless brand mentions, which you can then turn into hyperlinks, and monitor new backlinks to your website.


  • The platform also has an social selling tool called Leads, that is a free add-on feature for all users. It uses predictive insight to locate people seeking recommendations for similar products to yours or searching for alternatives to the competition.
  • Unlike other social listening tools, this tool uses the Boolean search mode that allows you to make flexible queries and increase the quality of the results.
  • A report on Influencers that lists the most influential individuals talking about your company, competitors, or the industry.
  • Analytics for enterprise-level, including sentiment analysis, location, breakdown of languages, and unlimited historical data available in all plans.

social media icons

6. Hootsuite

Hootsuite social listening tools

Unlike other social listening tools, Hootsuite permits you to see and answer every one of your messages, remarks, and brand mentions across social in a single, compact dashboard, instead of logging in and out of various social platforms.

Hootsuite likewise allows you to have an eye on your industry by observing the opposition and building associations with social media influencers and potential brand advocates.

Hootsuite Features:

  • Effectively screens mentions and respond directly in the platform.
  • Measure accomplishment across various social stages that are viable with Hootsuite including Facebook, Instagram, Twitter, Youtube, LinkedIn, and Pinterest.
  • Alter paid social media campagns and ad groups with the Boost choice which adjusts natural / organic reach and paid ads to assist with advancing your contents engagement and ranking.

7. Brandwatch

Brandwatch Social Listening Tools

Brandwatch is among the most effective social listening tools when it comes to analytics , but it’s one of the more expensive ones. Beyond the monitoring feature, Brandwatch offers image recognition as well as demographic information on your followers, topics that are trending within your field Access to APIs, and dashboards that can be exported as customizable PowerPoint presentations.


  • Demographic data , such as gender, interest, occupation and the geographical location of your target audience.
  • It’s data visualization platform lets you see your Brandwatch information, and also add insights from several integrations (including Google Analytics, Buzzsumo, and Hootsuite).
  • Image analysis lets you locate images containing your brand’s logo.
  • A possibility to add preferred websites to gather mentions from and an opportunity to find the most popular topics in your field.

This Social Listening Tool has three sub-tools or products: Analytics, Vizia, and Audience. Brandwatch Analytics is a tool with four features. Search, Segment, Analyze, & Action.

Brandwatch also has a wealth of historical information available to its users and it invests heavily in AI and the ML capabilities. An innovative solution focusing on a specific collection of uses, Brandwatch is an excellent social listening tool for people seeking consumer-intelligence and trendspotting solution.

8. Synthesio

Synthesio Social Listening Tools

Synthesio is one of the few social listening tools that brings together Digital Consumer Intelligence & Market Research. With Data Analytics capabilities, Synthesio provides a categorical selection of Social Mentions.

Synthesio monitors conversations around particular topics in carefully segmented group of people. It lets you segment your data on social listening by language, location or demographics, gender, mood, influence and more. The reports also come with a handy social reputation score.

It has a Semantic AI analysis feature that enables an understanding of Social Mentions beyond words. Dashboards list the data tracked from Views, Likes, Shares, Mentions, Replies, retweets, and more. Easily add high-level business intelligence with Media Value & Engagement Rate Widgets.

9. Mention

Mention social listening tools

Unlike other social listening tools, Mention has the ability to track a large number of content sources across 42 languages to monitor brand mentions all over the world. You can choose what content you might want to look out for so you’re simply focusing on trends that matter.

It’s a paid help, yet when you boost the assets it brings to the table, you should rest assured you’ll get each penny’s worth.

Mention Features :

  • There have competitor analysis tool that allows you to look at your brand image against at least two contenders which enables to make sure your content is always relevant, timely, ideal and unique to your brand when compared to other industry pioneers.
  • Deal with any social media commotion or emergency circumstance that comes your way with the Crisis Management feature.
  • Utilize social listening tools to track your social media accomplishment with any viable platform including Facebook, Twitter, Instagram, and Buffer.

10. Sprout Social

Sprout Social Social Listening Tools

Sprout Social is a comprehensive social media management platform that offers powerful solutions for social listening and analysis as well as customer support and employee advocacy. Sprout Social is one of the best social listening tools when it comes to discussing social media . It’s every tool relates to social media management and optimization. But one thing that uplifts the status of Sprout Social is its social listening capability.

Sprout Social Features:

  • One of the best features of Sprout Social is its Smart Inbox. You can do everything right, from replying to messages to reposting content all in one place. The social listening feature is similar to Smart Inbox because it works in the same way.
  • Create a strategy for content and schedule posts using the publishing tool.
  • Uncover trends in social conversations, learn about your customer ba and gain actionable insights to hrlp you develop your marketing strategy with the integrated social listening tools.

This social listening tool makes it easier for you to monitor every conversation related to your brand or product on multiple social media channels with ease. Every time you enter Sprout Social, it welcomes you with a dashboard that offers you the next steps you should take.


Falcon.IO Social Listening Tool

Falcon is considered to be an all-in-one top social listening tools and customer experience platform for medium to large enterprise like companies.

Falcon is not only a social listening platform but also social publishing, advertising, management and customer data platform. This tool gives a clear picture of how many people are involved and how they are reacting. It gives you much flexibility means from brand names to keywords to topics and advanced perimeters.

This social listening tool also offers sentiment analysis in numerous languages and marks mentions as positive, neutral, or negative to help you with engagement. You can also set notifications related to negative comments, and if there’s a spike in certain mentions, you can respond to negative comments before everybody gets to know them. Features:

  • Make use of a single dashboard to manage all your social media management requirements (e.g. social listening, publishing, engagement, reporting, audience data management).

  • Send specific messages from audience members to internal team members to enable them to work together on solutions and keep the messages in one, customisable, and easily filterable inbox.
  • Manage private channels for messaging using Engage Inbox feature (compatible to WhatsApp). Improve the management of your community and support by creating customized response templates for your FAQs.

The amazing thing you’ll like about Falcon is to analyze and identify influencers interacting with your topics of interest and create effective collaboration and brand growth strategies.

12. Youscan

YouScan Social Listening Tools

YouScan offers five search options in every plan, which is a departure from other social listening tools that offer more searches for higher plans. Each search (Topic), however, can be very detailed with options to include or exclude various factors (like keywords or hashtags) as well as applying rules.

Boolean operators are required to enter search queries. There are only a few operators that you need to know, and they all make sense. However, many marketers will first need to improve their Boolean logic to be able to start using them. After you have set the search parameters, YouScan will create a page that displays all mentions it has collected for your search. To find the most relevant results to your search, you can filter the results in a number of ways.

Visual Insights is a strength of YouScan. Visual Insights searches images and allows you to set specific parameters. This will allow you to locate pictures that meet your requirements. The image recognition is powered by an extremely accurate AI engine. It can provide detailed demographic and psychographic data about people who use your brand.

This social listening tool can be used to identify mentions of your brand among the most influential people. Then you can see which ones have the most engaged audiences. Smart Alerts can be set up to notify you when it detects negative sentiments about your brand. Even better, you can integrate their complaints directly into the Helpdesk system.

13. Reputology

If you’re looking to protect your reputation by getting hands-on a single and effective reputation tool, Reputology is a perfect choice. Another one of online reputation management tools that easily scrutinizes and monitors brand reviews across the web.

Few ORM tools like Reputology help you monitor every industry-specific review site, be it healthcare or real estate, and help you respond to all these reviews from its app.

The best thing you’ll like about Reputology is it integrates with Hootsuite. With this integration, you can track all your reviews in the same dashboard where you monitor all social media accounts.

Another speciality is that it transforms all negative reviews into customer service tickets so that you can monitor them effectively.

Apart from that, it allows you to send automated notifications of new reviews, which you can reply to directly from your platform. It even helps you handle negative reviews by making a decision tree and guiding you through the common scenarios.


  • Track reviews and monitor social media channels in one dashboard.
  • It monitors every industry-specific review sites
  • Transforms all negative reviews into customer service tickets
  • Handles negative reviews by making a decision tree
  • However, this ORM tool takes a little more time to give you the recent updates.

14. SentiOne

SentiOne is a brand monitoring and social listening platform. It offers real-time insights into online conversations, helping businesses understand customer opinions, trends, and sentiments across various digital channels.

With SentiOne, you can track brand mentions, gather competitive intelligence, and identify potential crisis situations. This enables you to proactively engage with customers, make data-driven decisions, and enhance your overall customer experience strategy.


  • Customer Sentiment Analysis: The platform employs advanced sentiment analysis algorithms to gauge how customers feel about your brand, products, or services, helping you understand their sentiments more accurately.
  • Competitive Analysis: SentiOne enables you to monitor your competitors’ online activities and customer reactions, providing valuable insights for refining your own marketing strategies.
  • Crisis Detection and Management: With its real-time alerts, SentiOne helps you identify potential PR crises early, giving you the opportunity to respond promptly and mitigate negative impact.

15. Reputation Defender

Reputation Defender is another one of the great online reputation management tools that will fit in your pocket. Whether you want to track the online reputation of your brand or personal page, this tool can deliver accurate and desired results.

It can quickly extract flaws from your online presence and offers several SEO practices to keep your brand reputation powerful and solid.

The best thing about Reputation Defender is that it prevents negative reviews by giving businesses a way to have their issues heard.

Reputation Defender is a little different from other ORM tools on this list. This tool also delivers privacy for several businesses by removing personal information from the web to help hide sensitive personal information and safeguard against the dangerous modern threat.


  • Extract flaws from your online presenceDeliver accurate and desired results.
  • Offers privacy to safeguard private information
  • Provides several SEO practices to safeguard your business reputation
  • However, this tool is a little slower than other ORM tools and takes time to deliver results.

16. BrideYE

BirdEye is a customer experience and online reputation management platform. It helps businesses gather and manage customer reviews, feedback, and online interactions across various channels.

BirdEye’s solutions are to enhance a brand’s online presence, improve customer engagement, and optimise reputation management. Their approach aligns well with the growing need for businesses to maintain a positive online image and effectively engage with customers across different platforms.


  • Monitor customer experience and scale up growth.
  • Manage and respond from a single dashboard.

17. Talkwalker

Talkwalker is a social listening and analytics platform that empowers businesses to gain valuable insights from social media and online discussions.

It helps brands monitor their online presence, track trends, and understand customer sentiment. With its advanced features, Talkwalker enables effective social media management and informed decision-making for enhanced customer experience.


  • Benchmark branding and campaigns with KPI frameworks
  • Data-driven insights and reporting analytics.


18. Meltwater

Meltwater is a prominent brand in media intelligence and social media monitoring. They offer tools that help businesses gather insights from online media sources, track brand mentions, analyze media coverage, and monitor social media conversations.

Meltwater’s services assist organizations in understanding their online presence, audience sentiment, and competitive landscape, which in turn aids in making informed marketing and business decisions. Their platform contributes to enhancing brand visibility, reputation management, and overall customer experience.


  • Proven reliability
  • Good Efficiency

  • Media intelligence into insights

19. Sprinklr

Sprinklr is a prominent Customer Experience Management (CXM) platform that empowers businesses to effectively manage and enhance their customer interactions across various channels.

It offers a comprehensive suite of tools that cover areas such as social media management, customer engagement, marketing, advertising, and more. Sprinklr’s approach helps companies maintain a consistent and seamless customer experience, ultimately driving brand loyalty and growth.


  • Listening beyond social media and the tool covers listening to review sites, blogs, etc.
  • AI-Powered Platform
  • Digital Transformation services

20. Simplify360

Simplify360 is a comprehensive social media management and customer experience platform. It’s designed to streamline your social media operations, optimize customer interactions, and elevate your brand’s online presence.

With Simplify360, you can efficiently manage social media channels, engage with customers, and gain valuable insights to enhance your marketing strategies. It’s a versatile tool that empowers businesses to deliver consistent and impactful customer experiences across various digital touchpoints.


  • Campaign Tracking: Track the performance of your social media campaigns, from engagement rates to lead conversions, to optimize your marketing efforts.
  • Audience Insights: Understand your audience demographics, preferences, and behaviours, allowing you to create content that resonates with your target market.
  • Time Savings: Automate routine tasks like content scheduling and reporting, freeing up your time to focus on strategic aspects of your marketing.

21. Buzsumo

BuzzSumo is a robust content discovery and social listening platform. It’s a valuable tool for marketers aiming to identify popular content trends, analyze competition, and enhance their content strategy. 

With BuzzSumo, you can uncover influential content, understand audience preferences, and gain insights to create compelling and shareable content that resonates with your target audience. This platform empowers you to refine your content marketing efforts and elevate your brand’s online visibility.


  • Discover the most popular content in any niche
  • Investigate content across Facebook, Twitter, Reddit and YouTube
  • Filter to see what resonates with your audience

22. Sendible

Sendible is a powerful social media management platform designed to streamline your social media marketing efforts. It offers tools for content scheduling, collaboration, analytics, and engagement across various social media platforms. Sendible empowers businesses and marketers to efficiently manage multiple social media accounts, enhance audience engagement, and analyze performance to optimize their social media strategies.


  • Respond to audience comments, direct messages, and mentions swiftly in a consolidated inbox so you never miss a beat.
  • You can schedule a month’s worth of content in minutes and customise posts with profile tags, locations, and hashtags.
  • With in-app approvals, customers may be safely onboarded into their own dashboards without disclosing passwords.

23. ZohoSocial

Zoho Social is a comprehensive social media management platform designed to streamline your social media marketing efforts. It offers tools to schedule posts, engage with your audience, and analyze your social media performance. 

Zoho Social empowers marketers to efficiently manage multiple social media channels, create engaging content, and make data-driven decisions to optimize their social media strategies. It’s a powerful solution for enhancing your brand’s online presence and customer engagement across various digital platforms.


  • Social Listening: Monitor conversations and brand mentions across social media platforms to understand customer sentiments and gather insights.
  • Scheduled Publishing: Plan and schedule posts in advance, ensuring a consistent and well-timed presence on social media platforms.
  • Content Calendar: Visualize your content schedule with a calendar view, making it easy to manage and organize your posts.

24. MentionLytincs

It is a strong and user-friendly online and social media monitoring tool. It gives consumer insights by detecting mentions of a firm, a product, a rival, or even a subject across all types of web and social media.


  • Reply to Tweets from customers and experts in Real-Time
  • Find Top Influencers and Mentioners
  • harness the power of Social Media Monitoring and listening and combine it with the amazing posting/scheduling capabilities of Hootsuite.

25. Iconosquare

Iconosquare is a comprehensive social media analytics and management platform designed to help businesses and marketers optimize their presence on Instagram and other social media platforms.

 It offers tools for scheduling posts, analyzing performance, and gaining insights into your audience’s behaviour. Iconosquare empowers users to enhance their social media strategies, engage with followers, and make data-driven decisions for better marketing outcomes.


  • Post Performance Analysis: Evaluate the performance of individual posts to understand what type of content resonates best with your audience.
  • Hashtag Analytics: Track the performance of hashtags to identify which ones drive the most engagement and reach, optimizing your hashtag strategy.
  • Audience Insights: Understand your followers’ demographics, behaviours, and preferences, helping you tailor content to better resonate with your target audience.

Why are social listening tools important for businesses?

Social listening tools are important for businesses because they provide valuable insights into customer sentiment, preferences, and behavior. 

These insights can inform business decisions such as,

  • Product development
  • Marketing strategies
  • Customer service. 

Additionally, social listening tools can help businesses quickly identify and respond to customer complaints or issues, which can improve customer satisfaction and loyalty. 

Furthermore, it also helps to identify potential new customers, leads, and partners for the business.

What features should every social listening tool have?

A social listening tool should have a range of features to enable you to effectively track and analyze social media conversations.

These features include search functionality, which allows you to search for specific keywords, hashtags, or phrases across social media platforms; filtering options, which enable you to filter results by location, language, or other demographics.

Real-time tracking, which allows you to track mentions and conversations in real-time, rather than relying on historical data.

Sentiment analysis, which helps you identify the sentiment (positive, negative, neutral) of mentions and conversations; and alerts, which allow you to set up notifications for specific keywords, hashtags, or mentions of your brand.

How to choose the right social listening tool?

Choosing the right social listening tool can be overwhelming with so many options available. 

To make the best choice, consider what you want to use the tool for, check the sources it monitors, look at the features offered, and keep in mind your budget. 

Also, read reviews from other users to get an unbiased opinion before making your decision.

Benefits of Social media analytics tool

Social listening tools can be of great benefit to companies by giving them a better comprehension of customers’ feelings and preferences, raising brand awareness, and swiftly detecting and solving customer complaints. 

  • To monitor competitors
  • To make decisions based on data
  • Identifying new leads and partners 
  • Cost-efficient way of obtaining insights from diverse sources.

The reasons of using social listening tools | Benefits

A Social Listening Tool tracks the web for social mentions of your brand. These mentions can be in the form of Reviews, Feedback, Insights, Challenges, Specifications, or Queries on all the top Social Listening Platforms. Social listening tools highlight and bring attention to what provides your brand a boost or can cause potential damage.

Tools like Locobuzz and Brand24 offer seamless Social Monitoring through integrated features one of which is Social Listening. 

How social listening tools help small business ?

social listening tools

Smaller organizations should consider the use of social listening tools as a means to directly compete against larger companies.

Social listening tools can help in:

  • Finding the best appropriate and popular hashtags that you can use in your content to boost reach.Find the latest trends you should write about as they first surface and establish you as an authority on the topic.

  • With the help of social listening tools etermine your top social media audiences through your network to ensure that your messages are resonant with the top people.

  • Identify the top influencers in your industry and look out to coordinate partnerships to give you an additional boost.Pinpoint your biggest audience opportunities geographically and increase reach through the use of paid advertising in those region.

  • Create a brand voice that people will love along with tracking when competitors stumble and quickly jump onto new opportunities. 


A social media listening tool is a software that monitors and analyzes online conversations regarding your brand, a specific topic, your competitors or any other topic that is relevant to your business . It pulls in mentions of specified keywords and aids marketers analyze these mentions. 

Social listening tools doesn’t just measure social media channels, it’s also able to pull in post and comments on forums, blogs, and websites where the information is made available to the public.

With a large number of mentions and insights, social listening tools will help you track how well your business is doing and what your consumers think of your brand.

Locobuzz remains the most opted of all the social listening tools used for Social Monitoring as it offers features like no other. Locobuzz tops these charts for its CX Data Management Capabilities, omnichannel customer engagement platform and Multifaceted Functionality.

If you’re looking for ways to improve brand engagement by understanding user behaviour in a better timely fashion, Locobuzz will work wonders for your brand.

Frequently asked questions

Tools that help to facilitate social media are called Social Tools. RSS, blogs, video logs, widgets, tags, forums, location based services, Web chats, instant messaging, podcasts and microblogging services are all examples of social tools.

The social listening tool simply works by collecting data and then analyzing it. The data is obtained through APIs of social networks. Hereby the tool sends out requests for all mentions related to your keyword. The social media network sends back every relevant mention.

Social listening tools can help you monitor multiple social media platforms in one place. You can easily keep track of your brand, all relevant keywords, and feedbacks through DMs. The best part about these social listening tools is that they allow you to post on social media accounts directly from your dashboard.

Locobuzzz is a reliable and most effective social listening tool for your business because it provides a brand’s Social Mentions from across Social Media on a Single View Platform. It also gives real-time insights to understand customer behavior & social conversations about the brand helping the business take instant action.

chatbot is a sort of bot that utilizes computerized reasoning to respond to questions and perform straightforward undertakings in informing applications like Facebook Messenger. A chatbot can be utilized for client support, information and lead assortment, shopping proposals, and the sky is the limit from there.

Social listening is focused on understanding customer opinions and sentiments, social media tracking emphasizes quantitative measurement of metrics, and social media monitoring combines both approaches to provide a comprehensive view of brand performance, customer perception, and industry insights.
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