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Introduction: Why Chatbots Matter
Today, customers communicating with brands on social media prefer it over traditional channels. Technologies like Chatbots have opened doors to faster Customer Service Solutions. Chatbots can be useful in many aspects of the Customer Experience. It provides customer service, presents product recommendations, and engages customers through targeted marketing campaigns.
Below are a few statistics and facts to prove why chatbots are the future!
- Number of People
There are 1.3 billion people using Facebook Messenger! This number increases every day as more people join the application. With the backing of these numbers, it is clear that Messenger cannot be ignored. Chatbots help make the customer experience better and faster on Facebook Messenger.
- Number of Businesses
There are 60 million businesses using Facebook Messenger. These numbers indicate that businesses are taking Facebook Messenger seriously leaving no stones unturned to provide the best customer service.
- Number of Interactions
On average, there are 2 billion messages exchanged monthly between users and businesses on Facebook Messenger. It shows that both customers and businesses trust Facebook Messenger for customer service solutions. Facebook Chatbots help in making customers’ experiences seamless.
- Number of Pages
There are nearly 20 million pages using Facebook Messenger to interact with customers. Chatbots can help these brands in making customer experience remarkable by providing real-time solutions.
- Number of Chatbot Developers
There are 100,000 developers of Facebook Messenger chatbot. This number shows that people are taking chatbots seriously. They have learned the skill to develop personalized and user-friendly chatbots for top brands.
Bots will be around for a long time. Chatbots are useful and create monetary value. Hence, eventually, chatbots will become a fact of our online lives.