Five Reasons Why The Future Of Chatbots Matter

Why chatbots are the future of market research

Introduction: why chatbots matter

Today, customers communicating with brands on social media prefer it over traditional channels. Technologies like Chatbots have opened doors to faster Customer Service Solutions. The future of chatbots can be useful in many aspects of the Customer Experience. It provides customer service, presents product recommendations, and engages customers through targeted marketing campaigns.

Below are a few statistics and facts to prove why chatbots are the future / why future of chatbots matter!

Number of people

There are 1.3 billion people using Facebook Messenger! This number increases every day as more people join the application. With the backing of these numbers, it is clear that Messenger cannot be ignored. The future of chatbots will help make the customer experience better and faster on Facebook Messenger. 

Number of businesses

There are 60 million businesses using Facebook Messenger. These numbers indicate that businesses are taking Facebook Messenger seriously leaving no stones unturned to provide the best customer service.

Number of interactions

On average, there are 2 billion messages exchanged monthly between users and businesses on Facebook Messenger. It shows that both customers and businesses trust Facebook Messenger for customer service solutions. Facebook Chatbots help in making customers’ experiences seamless.

Number of pages

There are nearly 20 million pages using Facebook Messenger to interact with customers. The future of chatbots can help these brands in making customer experience remarkable by providing real-time solutions.

Number of chatbot developers

There are 100,000 developers of Facebook Messenger chatbot. This number shows that people are taking chatbots seriously. They have learned the skill to develop personalized and user-friendly chatbots for top brands.

What is the future of chatbots & It's Importance

Chatbots have been in use for quite some time and are able to provide users with a fantastic experience on all devices. They also provide detailed information about the customer that allow companies to tailor their advertisements. The future of chatbots is bright and they will play surely play a vital role in several ares. Let’s give you brief about the importance of chatbots:

  • Chatbots are expected to handle internal business communications and will help IT desk staff to save time and resolve more difficult problems.

  • Chatbots are now able to communicate with your market’s customers through a conversation in full sentences, with natural and effortless conversational flow.

  • Chatbots on a site can increase conversion rates. These devices have been designed so that they are user-friendly and help users move through the funnel of conversion.
  • The future of chatbots will constantly evolve, helping brands provide the best customer service, by communicating with customers in real time.

Conclusion | Future Of Chatbots

Chatbots powered by Artificial Intelligence have demonstrated to be very effective in creating a strong image of a brand. They’ll continue to improve and play a crucial part in providing customer service to any type of business. Chatbots give the user exactly what they’re looking for.

Chatbots are the future and will be around for a long time. Chatbots are useful and create monetary value. Hence, eventually, chatbots will become a fact of our online lives. 

The future of chatbots is that they are predicted to be utilized for 47 per cent of businesses for customer support and virtual assistants, will be used by 40%, which suggests that by 2022 chatbots will help companies gain market share and become an investment in improving customer service over the next few years.


Virtual assistants are used by 40% of companies, while chatbots are expected to be used by 47% of them for customer service. This means that chatbots will help businesses, which will increase market share by 2021 and can be a major investment in customer experience over the next few years.

Chatbots make it possible to customize survey questions according to respondents’ responses to previous questions. They can also send encouraging messages to help ensure that respondents complete the survey. This will increase respondents’ accuracy and help them stay connected to the end.

Chatbots go beyond being conversational agents. They can connect to different APIs that will allow them to respond to a greater number of customers’ queries. They can automate repetitive tasks like answering FAQs or emailing customers.

Chatbots can be integrated seamlessly into social media channels by businesses to help build customer relationships, increase brand awareness, and automate purchase procedures.

Chatbots are becoming more popular because they are easy to use and can appear right away on the screen when a website page is accessed. Chatbots allow customers to receive answers almost immediately, and often faster than waiting for customer service representatives.

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