Locobuzz CX Suite Unveils AI Suggest: The Ultimate Game-Changer for Customer Service

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AI Suggest

As the leading CX Solution Provider in the industry, Locobuzz is pleased to announce the launch of AI Suggest, a brand-new feature that is powered by Azure Open AI. As the first in the industry to offer this cutting-edge technology, Locobuzz is revolutionizing the way companies approach customer service and taking CXM to the next level. Don’t miss out on this game-changing innovation!

This industry-first tool analyzes the full  customer conversation history and generates a response that is formulated based on past conversations, brand guidelines, and knowledge base. With AI Suggest, customer experience agents can now provide personalized and efficient customer service across multiple channels.

AI Suggest is the ultimate solution for businesses that want to elevate their customer service game and forge stronger relationships with their customers.

Key features of Locobuzz AI Suggest

Let’s take a closer look at the key features of AI Suggest. This incredible tool has the ability to give personalized response suggestions in real-time, and it takes less than 10 seconds to generate a response. The best part is that it works on all Locobuzz channels where Locobuzz responds, and it’s aware of the channel where it is responding.

Benefits for Agents

Agents using AI Suggest have the ability to edit the text and modify it as per their preference. Additionally, it can be translated to 100+ languages and can even change the tonality from friendly to formal to empathetic.

One of the biggest advantages of this feature is that it reduces response time and increases efficiency for managing multiple customers.

The tool analyzes the full conversation history and generates a response that is formulated based on past conversations, brand guidelines, and knowledge base. This means that businesses can ensure consistency in brand messaging and guidelines, while also saving time and money. 

With AI Suggest, there is a single source of truth in brand messaging, which eliminates frustration and streamlines the customer experience.

One of the key advantages is its ability to analyze vast amounts of customer data and identify patterns and trends that humans may not be able to detect. By using this data to generate personalized suggestions, businesses can significantly improve customer satisfaction and loyalty

Why AI Suggest is the future of CXM

Customer experience management (CXM) has been rapidly evolving, and there’s no doubt that artificial intelligence (AI) is driving this transformation. With the introduction of AI Suggest by Locobuzz, the customer experience landscape has been further enhanced, making it the future of CXM.

This is a powerful tool that offers personalized response suggestions in real-time, making it a game-changer in CXM. The AI-powered feature uses past conversations, brand guidelines, and the knowledge base to generate a response that is tailored to each customer’s needs.

One of the key benefits of this feature is that it reduces response time and increases efficiency, allowing representatives to manage multiple customers while maintaining consistency in brand messaging and guidelines. This saves businesses time and money and provides top-notch customer service with ease.

So, how does AI Suggest work?

Users can call for suggestions on demand, and the AI engine analyzes conversation history to formulate the perfect response in seconds. The suggestions are trained by your existing knowledge base to ensure accuracy and alignment with the brand’s messaging. With this feature, businesses can provide top-notch customer service with ease and increase productivity by reducing response time.

How AI Suggest Can Improve Customer Service

AI Suggest is revolutionizing the way businesses handle customer service. By leveraging the power of artificial intelligence, businesses can now provide faster and more efficient customer service than ever before. 

AI Suggest is a powerful tool for improving customer service. By providing quick and accurate responses, personalization, increased efficiency, and improved analytics, businesses can deliver a better customer service experience and build stronger relationships with their customers.

Final Thoughts

In conclusion, this is a game-changer for businesses who want to streamline their customer experience processes and strategy. With its advanced features and capabilities, this unique feature of Locobuzz CXSuite empowers businesses to create long-lasting relationships with their customers and position themselves as thought leaders in their domain. 

So, what are you waiting for? Talk to our representative today to try the AI suggest demo and take your customer service game to the next level!

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