Streamlining Customer Experience with Locobuzz's Comprehensive Solution
In today’s digital era, customers expect quick resolutions to their queries and problems. With the help of advanced technologies, businesses can now easily streamline their customer experience and provide a comprehensive solution. Locobuzz is an AI-driven customer experience platform that enables businesses to provide a comprehensive solution to their customers.
It helps businesses to provide real-time responses to customer queries through its AI-driven chatbot, automated customer feedback collection, and advanced analytics. With its comprehensive solution, businesses can quickly improve customer experience and increase customer loyalty. It enables businesses to connect with customers on various digital channels, optimize customer service, and collect customer feedback in real-time. Locobuzz’s comprehensive solution helps businesses to understand customer needs and provide the best possible customer service
Table of Contents
Here are the main four areas where Locobuzz gives out the best customer experience
Improved Customer Experience
One of the key benefits of Locobuzz’s CX Care is improved customer engagement. This is achieved through a range of features such as omnichannel smart assignment, auto labeling, team workflows, and smart auto replies. The platform offers CRM integrations, providing a unified view of customer interactions across all channels. With integrations to popular CRMs, businesses can manage customer interactions in one place, providing a seamless experience for both customers and agents.
In addition, Locobuzz’s CX Care provides omnichannel digital customer experience, caring for social, voice, email, and chat interactions. This enables companies to provide a consistent and seamless experience for their customers, no matter the channel they choose to use. With Locobuzz’s CX Care, businesses can provide a personalized and efficient customer experience that delights their customers.
Omnichannel Experience of Locobuzz
To serve customers on multiple channels, businesses need a comprehensive and unified view of their customer interactions. Locobuzz’s CX Care provides just that, connecting multiple channels to a single customer record. This makes it easy for businesses to switch between channels in a conversation, providing a seamless and consistent experience for customers.
The ability to move to private channels and continue the conversation with context is another key benefit of Locobuzz’s CX Care. This allows businesses to provide a more personalized and efficient experience for their customers, and helps to ensure that customer interactions are managed effectively and efficiently.
Automation is another key component of Locobuzz’s CX Care. The platform provides mechanisms to deflect conversations to private and automation-led channels such as WhatsApp, Instagram Direct Message, and Google Business Message. This allows businesses to provide quick and efficient customer support, freeing up time for agents to focus on more complex interactions.
Omni-channel engagement is more than just customer service. With Locobuzz’s CX Care, businesses can provide flexibility for customers to reach out through their preferred channel. The platform also provides a workflow that is independent of channels, allowing businesses to provide a consistent and efficient experience for customers, no matter how they choose to interact.
By leveraging the capabilities of Locobuzz’s CX Care, businesses can achieve value realization by providing a more flexible and efficient customer experience. This not only delights customers, but also helps businesses to achieve better outcomes, such as increased customer loyalty and improved customer satisfaction.
Unified interface for agents
Locobuzz’s CX Care provides a unified interface for agents that simplifies the process of managing customer interactions. With the platform, agents can view tickets in various buckets such as unassigned, closed, and on hold, allowing them to prioritize their workload and manage customer interactions more effectively.
The platform also provides skill-based routing, allowing agents to be automatically routed to the customer interactions that they are best equipped to handle. This can be based on factors such as language, making it easier for businesses to provide a more personalized experience for their customers.
New alerts and filters for Google My Business locations, as well as keyword configuration for new channels and query writing, help agents to better understand customer interactions and respond more effectively. This helps to cut repetitive tasks and improve overall agent productivity.
The ability to label conversations and route them to the right team, as well as the unified agent dashboard, enables agents to strike up conversations across digital channels, providing a single view of the customer. With every passing interaction, the platform enriches the customer understanding, allowing agents to deliver a more personalized contact center experience.
Locobuzz’s CX Care empowers agents to deliver a personalized contact center experience by allowing them to switch to any preferred channel within a case conversation. This enables agents to provide more meaningful conversations, not just support tickets, and provides opportunities for upselling. The platform’s ability to route customer queries to the best available agent ensures that customer interactions are managed efficiently and effectively.
Flexible Integrations - DIY Reports
Now Unlocking the Power of Data Analysis!
These days having the ability to analyze data and make informed decisions is critical. With the DIY Reports feature of Locobuzz, you have the flexibility to create custom reports with the data and format you desire. Whether you need to present your findings to your team or analyze data in Excel, our platform makes it easy for you to export and convert your reports into the format you need.
Get real-time insights with our dashboards. Track and visualize your data in real-time, allowing you to quickly respond to any changes and make informed decisions. With the Automated Reports feature, you can also schedule reports to be generated regularly, saving you time and improving efficiency and consistency.
Moreover, our platform offers the ability to generate reports and analyze data from your social media campaigns, giving you a better understanding of your performance and allowing you to make informed decisions on how to improve. With the DIY Reports feature, you will have greater control and flexibility over your data analysis, leading to improved decision-making and enhanced campaign performance. So, start using Locobuzz today and unlock the power of data analysis.
No-code Automation & workflow Tools
As a business owner, you understand the importance of providing excellent customer service. Whether it’s answering customer queries, addressing their concerns, or simply helping them navigate your website, your customers expect a seamless and satisfying experience. However, with the increasing volume of customer interactions, it can be difficult to manage these tasks manually. This is where Locobuzz’s no-code automation comes in.
With the Locobuzz CX Suite, you can easily automate repetitive tasks, streamline workflows, and improve agent productivity. Our no-code automation tools include smart support, AI-powered auto-responses, and escalation of complex queries. Our chatbots can provide quick and accurate answers to FAQs, and automatically escalate complex queries to the right person. This ensures that each customer’s needs are met promptly and efficiently, even when human agents are not available.
One of the key benefits of Locobuzz’s no-code automation is the automatic categorization of customer feedback. This feature helps improve the organization and analysis of customer data, allowing you to better understand your customers’ needs and preferences.
Our auto-tagging feature automatically classifies and tags customer queries, further improving the organization and analysis of customer data.
With Locobuzz’s no-code automation, you can also manage and resolve customer queries and issues on social media. This not only improves customer satisfaction and loyalty, but also increases sales and revenue. Our ticket auto-closure feature automatically closes customer queries that have been resolved, improving the efficiency and organization of customer service. And, with our TAT breach notification feature, you can be alerted when the turnaround time for customer queries is breached, ensuring that each query is addressed in a timely manner.
In conclusion, Locobuzz’s complete CX management solution offers improved customer engagement through Omnichannel smart assignment, auto labeling, team workflows and CRM integrations. Agents are provided with a unified interface with features such as dashboard, ticketing, VoIP and chat, making it easier for them to handle customer queries.
Flexible integrations allow for customization of reports and real-time analysis, and no-code automation tools simplify the process even further. Streamlining the customer experience has never been easier with Locobuzz.
With the ability to deliver personalized and efficient customer service, your business can experience the value of truly satisfied customers. Why not try the Locobuzz demo today and see the difference for yourself!