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Case Study

India's Largest Bank Navigates Crises with Confidence with Locobuzz

In early 2020, a major financial institution faced a crisis due to leadership changes and concealed loans that led to mounting debts. A regulatory body intervened, imposing a moratorium that restricted customer withdrawals and halted most credit services.

This sparked widespread concern among customers, who feared the institution’s collapse despite assurances of a recovery plan.

Leveraging Locobuzz’s advanced Online Reputation Management (ORM) tools, the institution effectively handled the crisis:

Real-Time Monitoring

Our Response Dashboard enabled the team to prioritise and respond to urgent customer mentions swiftly.

Consistent Communication

With integrated FAQs and automated responses, customers received timely and accurate information during critical moments.

Insight-Driven Strategy

Real-time analytics and sentiment tracking guided the institution’s communication, ensuring a proactive approach to crisis management.

Results: Trust Restored, Reputation Managed

Thanks to the strategic use of Locobuzz, the financial institution:

Retained customer trust through transparent and consistent updates

Managed its reputation effectively during a period of uncertainty.

Recovered with a stronger foundation for future growth.

Get Your Case Study Today!

Download the case study to know more about the simple yet effective technique that helped this major bank cut through the crisis and emerge with a stellar reputation.

By submitting this form, you consent to our use of your data for processing your demo request and communicating about our services. We do not share your data with third parties without your consent as Locobuzz is committed to compliance with GDPR. For any questions, contact our Chief Data Officer, Vidyasagar Parivelli, at privacy@locobuzz.com. Your privacy and data security are our top priorities

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