Locobuzz complies with global data protection standards, including ISO 27001, SPOC-2, GDPR and Indian IT regulations. We maintain a dedicated Data Protection Officer and conduct regular internal audits to ensure policies, processes, and controls meet the highest security and compliance benchmarks.

We use industry-standard encryption, role-based access control, secure cloud storage, and continuous monitoring. Any suspicious activity triggers immediate alerts, and our rapid-response protocols ensure incidents are contained and resolved swiftly.

Yes. Independent security assessments and penetration tests are performed periodically to validate our controls and strengthen our security posture.

Locobuzz uses role-based access control so users get only the permissions they need. Admin actions are logged and reviewed. Multi-Factor Authentication (MFA) and Single Sign-On (SSO) are supported for secure authentication, and stricter controls can be enabled for enterprise customers.

We provide documentation of security practices and can share audit summaries or compliance artefacts under NDA or as part of customer onboarding, where appropriate.

Locobuzz is deployed across multiple cloud providers and on-premises environments. Current deployments span multiple regions, and specific geographic hosting or data residency requirements can be addressed contractually during procurement.

We maintain robust business continuity and disaster recovery plans, including real-time backups, failover systems, and crisis communication protocols. Our SLAs guarantee uptime and service reliability even during unforeseen events.

Customer data can be exported prior to termination. Once the retention period (typically 90 days) ends, all data is securely deleted, with written confirmation provided.

Locobuzz SLAs define availability, monitoring, and escalation procedures, with uptime commitments typically up to 99.99%. They include proactive system monitoring, response and resolution targets, and structured escalation paths to minimize disruptions. Exact SLA terms are plan- and contract-specific.

Yes, environments are logically separated. Customers can request additional separation or dedicated environments depending on the agreement.

Where required for regulatory or contractual reasons, we discuss options for advanced key management as part of the implementation and contract negotiation.

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No. Customer content is segregated and not accessible to other customers. We follow strict multi-tenant architecture, which does not allow any kind of data sharing with other customers.

You control what personal data Locobuzz collects. Only data you approve, such as contact details, service usage, and uploaded content, is collected. Locobuzz never sells any data to any third party.

We assist customers in responding to data subject rights requests (access, rectification, deletion) for records under their control and follow directions in the customer agreement and applicable law.

Yes. Customers can exercise their rights by emailing support@locobuzz.com. We process requests promptly and allow withdrawal of consent for non-essential data usage at any time.

Customers can export account and usage data in common machine-readable formats (for example, CSV/JSON) before termination; export options are described in the onboarding documentation.

Locobuzz retains data only as long as necessary for service delivery or legal compliance. When an account is deleted, you can request immediate data removal, or the data may be retained for up to 90 days. Full retention details are provided in customer agreements and privacy notices.

No. Locobuzz processes all customer data internally without relying on third-party integrations.

Yes. Locobuzz uses AWS, which is SOC 2 compliant, as its primary subprocessor. If a customer requests integration with their own CRM or other systems, Locobuzz may engage additional subprocessors on a need basis to support that integration.

Vendors and subprocessors undergo rigorous pre-onboarding assessments and periodic reviews to ensure they comply with GDPR, ISO, and other standards.

Subprocessors are contractually obligated to notify us of incidents. We evaluate the impact, notify affected customers as required, and follow mitigation steps according to our incident response plan.

Customers have complete control over which integrations they enable or disable. They decide exactly what data is shared and with whom, ensuring full control over their environment. Locobuzz has RBAC, MFA and SSO (on-demand) which the clients leverage to fine tune their user’s access.

Locobuzz does not use your data to train AI models without consent. Data is only used for AI/ML processing if a customer explicitly requests it, and all processing follows consent and compliance rules.

Our AI systems are explainable, regularly audited, and monitored for bias. We maintain strict policies to ensure transparency and fairness, overseen by our legal and compliance teams. All AI processing uses provisioned models within our secure environment, so customer data never leaves our VPC.

Yes. Many AI features are designed with human-in-the-loop workflows so operators can review, edit, and approve automated suggestions before they’re used in customer-facing actions.

We run regular model performance checks, fairness reviews, and post-deployment monitoring. Issues identified trigger retraining, parameter adjustments, or removal of problematic models until resolved.

Yes. Customers can disable specific AI modules as per organizational preference or regulatory requirement, ensuring control over automation and data processing.

While proprietary algorithms are confidential, detailed documentation can be provided under NDA. This includes model logic, training methodology, risk classification, and audit summaries.

Absolutely. Real-time monitoring, alerts, and override options allow immediate intervention. Dedicated support assists in containment and configuration adjustments.

Locobuzz provides transparent controls and intervention options for all AI features. Customers maintain full operational oversight and can adjust or override AI suggestions, ensuring they remain in control of final decisions as outlined in customer agreements.

Support requests can be submitted via support@locobuzz.com or through the platform. Security and privacy inquiries are prioritized.

Security and privacy issues are triaged at the highest priority. Operational and product requests follow agreed SLAs and escalation metrics.

Yes. For urgent security or privacy incidents, customers have access to a prioritized security contact specified in their contract or onboarding documentation.

Yes, enterprise contracts can include customized controls, reporting, or contractual terms to meet specific compliance needs. More fine-grained security controls are available in BYOC models.

A dedicated legal and compliance team monitors global and local data protection laws, updating policies, contracts, and technical processes proactively.

Yes. We offer sector-specific agreements, customized access controls, and HIPAA-ready workflows to meet the stringent requirements of highly regulated industries.

We actively monitor industry standards and regulatory trends and align our policies accordingly. Customers can request details about our compliance roadmap during onboarding.

Our legal and compliance teams track developments and adapt product controls, documentation, and customer contracts to reflect new requirements and best practices.