01.
Listen
Track every brand mention across social, review platforms, and news — in Arabic and English — with real-time social listening. If your customers are talking, you'll know instantly.
Listen to every customer, on every channel — in 40+ languages and regional dialects. One unified CX platform
that helps brands respond faster, resolve smarter, and grow stronger—no matter where their customers are.
Trusted by 350+ companies worldwide
You don't need a dozen disconnected tools. Locobuzz is a unified customer experience platform — so your team spends less time switching screens and more time building relationships.
Track every brand mention across social, review platforms, and news — in Arabic and English — with real-time social listening. If your customers are talking, you'll know instantly.
Respond faster with AI-powered automation and a 360° view of every customer. Deliver omnichannel customer service that feels personal — because it is. Your team resolves more with less effort.
Turn raw data into decisions. Understand voice of customer (VoC) signals, track sentiment trends, and use social media analytics to identify what's working — and what to fix next.
All your customer interactions, unified in a single platform. Locobuzz brings social listening, brand monitoring, customer engagement, reputation management and AI together in a single CX platform — built to scale.
AI that delivers personalized, human-like customer interactions at scale—enhancing response times while consistently preserving your brand voice.
Real-time AI copilot that reduces guesswork and keeps CSAT scores high.
Surfaces and prioritises interactions by VIP status, urgency, and context—so critical issues are never overlooked.
Agents resolve cases at speed without reading full conversation threads.
Automates FAQs at scale—so your agents can focus on complex and sensitive interactions
Engage customers in 40+ languages, including Arabic and its regional dialects.
Capture voice of customer (VoC) feedback the moment it matters.
Standard Arabic support is table stakes. Locobuzz goes beyond MSA to understand conversations across Gulf, Levantine, Egyptian, and Maghrebi dialects—so no mention is misread and no sentiment is missed.
AI-first Movers. Recognised by Microsoft.
Locobuzz AI reduces noise, protects your reputation, and helps every agent do their best work — purpose-built for customer experience.
Unifies reviews, surveys, and conversations into a single view per location—highlighting issues, enabling context-aware responses, and helping teams act early while maintaining consistency at scale.
Surfaces only high-impact signals—cutting noise and prioritising alerts by severity and reach to the right teams to act faster and seize emerging momentum early.
Crafts the right response every time — personalised, on-brand, and in the right tone. Equips agents with a strong starting point to respond faster and stay consistent across interactions.
Drafts the right reply every time — personalised, on-brand, and in the right tone. Gives every agent a strong, ready-to-refine starting point for faster, more consistent responses.
Works in real time alongside every agent — catching risky responses before they're sent, reducing reopens, and protecting CSAT.
Accelerate support efficiency with DIY workflows that automate responses, assignments, and surveys using intelligent, condition-based triggers.
Average response time across all channels
Automated reply success rate
Cold queries left unanswered
(Local Success Story)
"We needed to respond faster across social media without missing a single lead. Locobuzz transformed how we handle customer conversations in the real estate sector."
Patient experience & reputation across 72 hospitals and 3M+ followers. Sensitive-response with human-in-loop, hospital-level scorecards for leadership.
Centralised email + social with Salesforce CRM integration. AI automation for faster resolutions, real-time alerts for safety-critical escalations.
Digital Command Centre with 22+ data-viz screens across 3 HQ locations. Live end-to-end social-operations visibility for senior leadership.
GMB + social ORM at scale across 900+ dealer locations. Brand-safe voice, dealer-level MIS, real-time visibility from group HQ to forecourt.
Choose a partner you can trust.
Trusted by 350+ global brands across 4 continents. We've solved the challenges you face, at scale, before.
Built for brands that can't afford downtime. Enterprise security, scalability, and uptime — so your team can depend on it every single day.
AI-first and Microsoft-recognised. New capabilities ship continuously. Our customers benefit first.
Join the brands across the Middle East building stronger customer relationships — one interaction at a time. Faster responses, fewer missed signals, stronger customer relationships — make it your new standard with Locobuzz.
#ShapingExperiences, one interaction at a time™
