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Locobuzz offers a free, AI-powered 7-day Customer Experience Audit that benchmarks an enterprise brand’s social and digital CX — sentiment, first-response time, channel coverage, and resolution gaps — against its category, and delivers a prioritised 90-day action roadmap.
Free CX Audit

See exactly where your customer experience is leaking

Get an AI-powered, 7-day benchmark of your brand’s social CX — sentiment, response gaps, and channel coverage — with a 90-day roadmap to fix what matters most.
Locobuzz AI customer experience audit dashboard showing sentiment, response times, and channel coverage
7 days
From kickoff to readout
20+
Channels benchmarked
90-day
Action roadmap included
Why audit first

You can’t fix what you can’t measure

Most brands invest in CX tools and teams without an objective baseline. The audit gives you one — in a week.

  • You can’t see how fast your team actually responds versus your category.
  • Negative sentiment spikes are noticed late — after they’ve spread.
  • Conversations are scattered across channels with no single baseline.
  • You’re about to invest in tooling or headcount without an objective starting point.
Inside the audit

Six benchmarks, one clear scorecard

Every audit covers the same six dimensions so your results are comparable and actionable.

Channel coverage map

Where your customers are talking — and where you’re absent — across 20+ social and review channels.

Response-time benchmark

Your first-response and resolution times measured against your category leaders.

Sentiment baseline

A clear read on positive, negative, and neutral conversation share, with the drivers behind each.

Gap analysis

The specific failure modes — missed mentions, slow escalations, blind spots — costing you goodwill.

Opportunity sizing

The measurable upside of closing each gap, ranked by impact and effort.

90-day roadmap

A prioritised action plan your team can execute immediately — with or without Locobuzz.

Everything you need to know

What is the AI Customer Experience Audit?
A 7-day, AI-powered benchmark of how your brand handles customer conversations across social and digital channels — covering sentiment, first-response time, resolution gaps, and channel coverage versus your category.
How long does the audit take?
Most audits are completed within 7 business days from kickoff. You receive a readout deck plus a prioritised action list mapped to your specific failure modes.
Is the audit really free?
Yes. The initial CX audit is complimentary. There is no obligation to purchase the platform afterwards — the findings are yours to keep.
What channels do you analyse?
Twitter/X, Facebook, Instagram, YouTube, Google Reviews, Reddit, app stores, and WhatsApp Business — across 8+ Indian languages and English.
Who should request the audit?
CX, marketing, and brand leaders at enterprise brands managing high volumes of customer conversations who want an objective baseline before investing in tooling or headcount.
What do I get at the end?
A benchmark scorecard, a gap analysis against your category, and a 90-day roadmap of the highest-impact fixes — presented live by a Locobuzz CX strategist.

See Locobuzz in action

  • 30-minute personalised walkthrough
  • Tailored to your industry and use case
  • See real ROI benchmarks for your sector
  • No commitment required
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