Exponential Growth
Over 97,000 tickets and 370,000+ customer messages in just one year!
Customer Story · March 2026
Company: Titan
Discover how Titan overcame CX challenges during the lockdown by utilizing Locobuzz to streamline operations and enhance customer engagement.
March 2026
How Titan Overcame CX Challenges During the Lockdown by Utilizing Locobuzz
Titan, a household name in India and a global watchmaking leader, sought to expand its customer reach and engagement. Partnering with Locobuzz, they leveraged the power of WhatsApp to elevate their customer experience.
Some of the challenges faced were keyhole opening to untapped markets, dearth of omnichannel exposure, gaining an edge in social listening, and offering prompt responses accordingly.
Locobuzz to the Rescue
Titan utilised Locobuzz’s integration expertise to seamlessly add WhatsApp to its existing customer service suite. This unlocked the potential to reach a massive audience on India’s favourite messaging app.
Engaged Audience
More than 64,000 unique users connected with Titan on WhatsApp.
Improved Satisfaction
Prompt responses, resolve complaints, and easy access to product information boosted customer satisfaction.
Personalised Connections
An average of 6 messages per user fostered deeper customer engagement.
Lead Generation Power
Over 100 leads were generated through WhatsApp in just two months.
// FULL CASE STUDY
Want to see how your team could do the same?
See the architecture, the rollout sequence, and the operating model — then talk to a strategist about a 90-day plan for your brand.