Wherever your customers are,
we’re already listening!
Every message matters. We’re tuned in, so that you can turn feedback
into features, love into loyalty, and insights into impact.
Social Media Platforms
Engage, monitor, and respond across all major social platforms
right where your audience is most active.
Listen
Track page comments, visitor posts, reviews, and Messenger chats in real time.
01
STEP
Publish
Schedule and publish posts, stories, and updates directly from the platform.
02
STEP
Engage
Respond instantly to comments, messages, and posts without any hassle.
03
STEP
Analyze
Measure engagement rates, reach, sentiment trends, and campaign effectiveness.
04
STEP
Listen
Monitor posts and reel comments, story mentions, and direct messages (DMs) as they happen.
01
STEP
Publish
Schedule and publish posts, stories, and updates directly from the platform.
02
STEP
Engage
Reply to comments, mentions, and DMs quickly to nurture follower relationships.
03
STEP
Analyze
Track hashtag performance, follower growth, and sentiment to optimize content strategy.
04
STEP
Listen
Monitor mentions, replies, retweets, and hashtags related to your brand or industry.
01
STEP
Publish
Craft and schedule tweets and threads to join conversations and share news.
02
STEP
Engage
Respond immediately to customer questions, feedback, and trending topics.
03
STEP
Analyze
Analyze engagement metrics, follower demographics, and sentiment trends.
04
STEP
Listen
Track company page comments, post mentions, and direct messages.
01
STEP
Publish
Schedule and post professional updates, thought leadership articles, and job openings.
02
STEP
Engage
Build meaningful professional relationships by responding to comments and messages.
03
STEP
Analyze
Measure post reach, engagement, follower growth, and industry impact.
04
STEP
Listen
Monitor video comments, channel mentions, and viewer feedback.
01
STEP
Publish
Upload and schedule videos with optimized titles, descriptions, and tags.
02
STEP
Engage
Reply to comments to build a loyal community and encourage interaction.
03
STEP
Analyze
Track watch time, viewer demographics, and engagement metrics.
04
STEP
Listen
Track comments on posts, profile mentions, and trending sounds or hashtags.
01
STEP
Publish
Schedule creative short-form videos to engage with a dynamic audience.
02
STEP
Engage
Respond to comments and engage with followers to foster a strong community vibe.
03
STEP
Analyze
Measure video views, shares, and follower engagement.
04
STEP
Review & Location Platforms
Your reputation matters everywhere, so why not own it? Track, respond, and learn from customer reviews across locations, listings, and industries in real time.
Voice Communication
Powered by Exotel, India’s most trusted cloud telephony - voice - is now a seamless, in-platform extension of every customer moment on Locobuzz.
Capture with Total Precision
Capture every inbound & outbound call with full recordings, transcriptions, and rich call metadata. All voice interactions are automatically logged, indexed, & accessible within the Locobuzz platform - ensuring that every call is preserved for agent context, analytics, & compliance.
Support Without Disruption
Deliver real-time voice support with high-quality IVR, smart call routing, and seamless in-platform calling. Agents can initiate or receive calls without switching tools, making the voice experience fast, smooth, and integrated across your existing digital support channels.
Measure What Matters Most
Track critical voice metrics - call duration, wait time, resolution rate, sentiment, and CSAT. Combine these insights with analytics from social, chat, and reviews to evaluate agent performance, customer experience, and operational efficiency—all in one unified dashboard.
Store Smart.
Use Smarter.
Securely record and archive every call for training, audits, and compliance. Each recording is automatically linked to the customer ticket, maintaining a full interaction history across channels and empowering teams with complete context for smarter follow-ups.
Messaging & Chat Platforms
Talk the way your customers do. Whether it’s WhatsApp, Messenger, Telegram, or Email - we help you chat, care, and convert in real time.
Forums & Community Sites
Unlock unfiltered feedback & unmatched insights! Discover raw conversations, track mentions, and engage where your customers speak most honestly.
Quora
Discover: Monitor questions, answers, and mentions related to your brand or industry.
Contribute: Provide expert answers to establish thought leadership.
Decode: Identify trending topics and common customer pain points.
Tap Communities: Monitor brand mentions and conversations in niche communities.
Be Real: Participate authentically to build trust and respond to feedback.
Spot Trends: Understand raw sentiment and spot emerging trends early.
Consumer Complaint Sites
Stay Proactive: Identify customer issues on complaint portals.
Act Quickly: Resolve problems proactively before they escalate.
Learn Fast: Use complaint data to improve products and service.
News Monitoring
Monitor Mentions: Monitor brand mentions, leadership quotes, industry coverage, competitor news from major publications.
Amplify & Defend: Share or respond to relevant stories across social media or internal teams to boost credibility.
Understand Reach: Gauge sentiment, track media visibility over time, and understand public perception shifts.
Blogs
Find Mentions: Track mentions in long-form content, niche publications, and user-generated blogs.
Engage Creators: Identify and collaborate with influencers or content creators, and respond to key conversations.
Track Themes: Extract detailed insights, detect content themes, and identify recurring customer feedback and sentiment.
Surveys
Feedback you can understand and act on, instantly.
CSAT & NPS Feedback
Collect Info.: Gather customer satisfaction (CSAT) and Net Promoter Score (NPS) data.
Measure Loyalty: Address bugs and feature requests through responses.
Act Decisively: Measure loyalty, service effectiveness, and identify improvement areas.
App & Play Store Reviews
Because great apps deserve great support. Monitor, respond, and improve based on reviews from your mobile users on the App Store and Play Store.
- Apple App Store
- Google Play Store
Apple App Store
Monitor: Track app ratings and user reviews.
Engage: Address bugs and feature requests through responses.
Analyze: Prioritize fixes and enhancements based on user feedback.
Google Play Store
Listen Actively: Monitor reviews and ratings on Android devices.
Respond Intelligently: Respond to user concerns and suggestions.
Extract Trends: Track sentiment and feature demand trends.
Bridge Every Customer Touchpoint with Locobuzz
