Wherever your customers are talking,
we’re already listening!
Wherever your customers engage, we’re already plugged in, capturing
every word so you never miss a critical suggestion or feedback.
Social Media Platforms
Engage, monitor, and respond across all major
social platforms - right where your audience is most active.
Track and respond to page comments, visitor posts, ad feedback, reviews, and Messenger chats in real time. Stay connected with your audience, resolve queries instantly, and protect your brand reputation on one of the world’s most active platforms.
Monitor post and reel comments, mentions, story tags, and DMs in real time. Engage directly with your audience, analyze campaign performance, and gain insights into sentiment to elevate your social strategy.
Twitter (X)
Keep tabs on mentions, replies, tags, retweets, and DMs. Stay part of trending conversations, respond to customers instantly, and monitor brand sentiment in real time to drive smarter engagement.
Track company page interactions, mentions, and messages. Strengthen your professional presence, build meaningful B2B relationships, and maintain your reputation in the business ecosystem.
YouTube
Monitor comments, mentions, and overall channel activity. Understand viewer sentiment, engage with your video community, and identify trends driving your content performance.
TikTok
Track post comments and profile analytics. Measure short-form video impact, spot trends early, and refine your creative strategy on this fast-growing platform.
Review & Location Platforms
Locobuzz monitors customer feedback and reviews on various platforms
Google Business Profile
Monitor reviews, star ratings, and Q&As at the location level. Boost your local presence, respond to customers efficiently, and build trust in search-driven discovery moments.
TripAdvisor
Keep a pulse on reviews and ratings specific to travel and hospitality. Address guest feedback promptly and showcase exceptional experiences to boost visibility and trust.
Facebook Reviews
Capture and respond to all review activity within Facebook’s ecosystem to ensure every piece of feedback is acknowledged and leveraged for reputation building.
Practo
Track patient reviews and queries. Perfect for healthcare providers seeking to improve patient experiences and maintain credibility.
Zomato
Monitor ratings, reviews, and food feedback. Ideal for restaurants and delivery brands to fine-tune customer experiences and reinforce their online presence.
Justdial & Mouthshut
Track reviews, listings, and queries on popular Indian directories. Manage customer touchpoints across high-traffic local search platforms.
eCommerce Platforms
Monitor product reviews, questions, and feedback across online stores. Improve product perception, address concerns proactively, and build consumer trust where it matters most.
Booking.com
Respond to guest reviews and insights across hospitality listings. Improve service quality and optimize guest satisfaction at scale.
Messaging & Chat Platforms
Locobuzz supports real-time customer engagement through various messaging platforms
WhatsApp Business API
Centralize customer interactions with a unified inbox. Automate responses, scale personalized conversations, and support high-volume engagement with ease.
Google Business Messages
Connect directly from your business listing. Offer instant support and improve customer accessibility during high-intent search moments.
Facebook Messenger
Streamline real-time engagement within Facebook. Stay responsive and consistent across all customer queries via a single, unified inbox.
Telegram
Engage niche audiences with real-time messaging support. Great for communities that prefer direct, secure, and casual communication.
Web Chat Widget
Add customizable chat support to your website. AI-powered responses help reduce wait times, resolve FAQs, and improve conversions in real time.
Email & Traditional Messaging
Integrate traditional channels like email for a 360° customer communication experience. Nothing gets missed — no matter where it's sent.
Forums & Community Sites
Locobuzz monitors discussions and mentions on various forums and community sites, such as:
Quora
Track mentions and discussions. Establish thought leadership, answer key questions, and uncover common queries around your brand or industry.
Monitor conversations in niche communities. Understand raw, unfiltered sentiment, identify brand advocates or critics, and spot rising trends early.
Consumer Complaint Sites
Identify and respond to issues raised on public forums. Turn negative experiences into positive resolutions before they escalate.
News Monitoring
Stay informed of media coverage and public perception. Quickly spot PR risks and opportunities to shape your brand narrative.
Complaints Websites
Get ahead of potential crises by tracking and responding to customer grievances across popular complaints portals.
Blogs
Monitor long-form content and discussions. Identify influencers, analyze in-depth feedback, and extract trend insights from editorial and user-generated content.
App & Play Store Reviews
Locobuzz tracks and analyzes app reviews and ratings on:
- Apple App Store
- Google Play Store
Apple App Store
Analyze app ratings and reviews. Identify bugs, gather feature suggestions, and enhance app performance based on real user feedback.
Google Play Store
Track user sentiment and review trends on Android devices. Prioritize fixes and improvements based on what your users actually want.
Surveys
Locobuzz tracks and analyzes app reviews and ratings on:
- CSAT & NPS Feedback
VoIP Integration with Exotel
Enable direct calling with call tracking, recordings, and IVR integration. Connect your digital and voice support into one cohesive omnichannel experience for faster resolutions and better CX.
CSAT & NPS Feedback
Collect and analyze satisfaction and loyalty scores. Understand how your customers truly feel, measure service effectiveness, and uncover areas for improvement backed by hard data.