Webinar
The Psychology of Customer Success
Understanding Customer Behaviour for Effective Engagement
Customer success has a lot to do with understanding your consumer and prospects. What ticks them off? What attracts them to a product? All these answers lie in the underlying psychology of your customer, which can not only help you enhance your customer experience and shape your team to cater to clients from all walks of life.
To help us in our journey to crack the code, Fasih Abbas – Head of CS Cashfree, will be spilling a few secrets in our webinar, The Psychology of Customer Success: Understanding Customer Behaviour for Effective Engagement
Tune in to learn how you can blend psychology with support to create a customer success program that is a force to be reckoned with!
Angana Chatterjee
Head of Marketing, Locobuzz
Fasih Abbas
Head of CS, Cashfree
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Your customer success program holds the key to a superb customer experience. Watch the video now to know more!
Key Highlights
- The nitty-gritty of a customer psyche to create tailor-made solutions for them.
- How do customers differ, and why is it wrong to create a one-size-fits-all approach?
- Have front-row seats for the expert interaction between Angana Chatterjee (Head of Marketing, Locobuzz) and Fasih Abbas (Head of CS, Cashfree).