AgentIQTM
Your Guardrail Between Agents and Risk
Every message your brand sends is an opportunity to inspire trust. AgentIQ™ ensures that opportunity is never missed by aligning responses with brand values, emotional tone, and service goals in real time. Prevent compliance errors, protect CSAT, and transform good agents into great ones.
Smart Agents Deserve Smarter Safety Nets
AgentIQ™ guides replies with real-time intelligence, catching risks before they reach customers.
Flag Risky Replies,
Preemptively
Catch problematic tone, vague commitments, or empathy misses before they escalate.
Ensure No Loose
Ends Remain
Detect unanswered queries or unresolved commitments before tickets are closed.
Guide Tone and
Empathy in Real Time
Coach agents with suggestions on how to sound empathetic, clear, and on-brand.
Facilitate Brand
Compliance at Scale
Detect policy violations automatically so every reply meets internal and legal standards.
Auto-Hide Non-Compliant
Comments
Delete or mask public messages that breach community guidelines—automatically.
Predict Ticket Quality
Before It’s Sent
Estimate CSAT in real-time and prevent mistakes before they’re made.
The QA Guardrail Every Team Needs
AgentIQ™ helps every agent, across every team, respond right before things go wrong.
For Customer Service Managers
Prevent CSAT Dips From Premature Closures
AI catches unresolved tickets and prompts agents to wait for confirmation.For Compliance Heads
Ensure Policy Adherence Without Manual Checks
Catch guideline violations at scale zero manual reviews needed.For CX Leaders
Standardize Empathy Across Agents
Coach every agent to respond with clarity, brand tone, and emotional intelligence.For Community Managers
Moderate Risky Content Automatically
Auto-delete or hide abusive, harmful, or policy-breaking comments in real time.
The New Flow of Customer Understanding, Powered with AI at the Core
From the first digital murmur to the final customer resolution, Locobuzz AI powers every step of your brand’s journey. We help detect signals, decode context, generate intelligent responses, and continuously improve performance.
Decode the Why with ContextualPulse™
Uncover the “why” behind every word. Dig into loyalty states, urgency, confusion, curiosity, or sarcasm.
Spot the Shift with SignalSense™
Detect mood swings, emerging issues, and trend surges across millions of online signals before the dashboards catch up.
Route It Right with QRIC Auto-Triage
Classify & tag every message automatically as a Query, Request, Inquiry, or Complaint & send it to the right team, instantly.
Generate On-Brand Replies with ResponseGenie™
Generate human-sounding responses tailored to tone, history, and channel with your brand voice built right in.
Get Instant Quality Scores with Agent IQ™
Get real-time CSAT predictions and ticket quality scores as agents draft replies so every response lands right the first time.
Lead in Real Time with Command Center
See your brand’s world in one place sentiment, service, and success in real time. Your brand’s pulse, all in one place.
Empower Agents To Think Like Brand Custodians
With AgentIQ™, every agent becomes a better one instantly, and at scale.