AI That Knows & Understands
Customer Experience Like Never Before
The Age of Instinct is Here
The future of CX is instinct-driven. That’s why AI isn’t an add-on at Locobuzz. It’s the pulse of the platform sensing intent, surfacing insights, and triggering action where it matters most.
Built Inside the Experience. Not Bolted On.
Most platforms use AI to analyze. Locobuzz uses AI to act. From the very first touchpoint to the final resolution, our AI works quietly but powerfully in the background – tagging, triaging, drafting, escalating, and learning.
Native to the
CX Platform
Built directly into workflows. Trained on billions of real support interactions. No plugins. No generic data. No disconnect between insight and action.
Privacy-First
Architecture
Enterprise-ready from day one. Compliant with global standards, fortified for scale, and built to respect data privacy at every step.
CX-Trained
Language Models
Understands industry lingo, edge cases, abbreviations, and contextual nuance far better than general-purpose LLMs can.
Intent + Emotion
Intelligence
Captures the “why” behind every message. Detects intent, urgency, mood, and emotion to deliver deeper, more human-like understanding.
Topic, Theme &
Entity Detection
Identifies recurring complaints, trending themes, brand mentions, and sentiment shifts to deliver smarter, pattern-aware customer insights.
Generative +
Predictive
Writes smarter replies, flags risks early, predicts churn and CSAT drops, and turns insight into forward-looking action, instantly.
Meet Your AI First CX Copilot
An intelligent assistant that helps your team do more - in less time, with more context, and less guesswork.
Reduce Time to Insight with Faster Clarity
Auto-summarizes sentiment and themes to accelerate clarity.
Scale Smart Conversations with Full Context
Drafts human-like replies tailored to tone, urgency, and history.
Strengthen Brand Control with Proactive Signals
Detects shifts, emerging risks, and patterns before they escalate.
Improve First-Time Resolution with Intent Detection
Understands what customers really need and act with precision.
Eliminate Manual Effort with Workflow Automation
Tags, routes, escalates, and alerts without manual intervention.
Elevate CX with Real-Time Agent Coaching
Delivers timely nudges and insights to elevate agent performance.
The AI Core That Makes
Customer Experience Instinctive
Go beyond keywords; understand customer emotion & intent at scale.
- Decode tone, sarcasm, intensity, and embedded emotions
- Segment audiences by mindset, loyalty, and buying intent
- Surface root causes behind delight, confusion, or churn
Spot what matters before it escalates into news, noise, or narrative.
- Detect rising chatter, sentiment shifts, and anomalies
- Get geo-tagged, intent-based, and influencer-aware alerts
- Monitor emerging topics across channels and markets
Craft smart, empathetic replies that stay on-brand without wasting time.
- Auto-generate replies tuned to brand voice and emotion
- Pull in historical interactions, context & knowledge base
- Handle spikes with consistent human-like responses
Coach every agent like your best one; no micromanaging needed.
- Flag at-risk conversations and auto-suggest interventions
- Monitor tone, empathy, and compliance in real time
- Improve CSAT, FRT, and AHT with precision coaching
AI in Action, Across the Stack
Team
Social
Challenge
“We’re flooded with mentions after a campaign drop.”
AI to the Rescue
AI triages, tags, and suggests responses in bulk.
Team
CX
Challenge
“We need to spot a crisis before it escalates.”
AI to the Rescue
AI detects negative spikes and sends early alerts.
Team
Marketing
Challenge
“Which campaign is landing best, and why?”
AI to the Rescue
Theme clustering, volume trends, and sentiment maps.
Team
Support
Challenge
“We want to speed up replies without losing empathy.”
AI to the Rescue
Copilot drafts pre-approved, tone-adaptive responses.