What are customers saying about

What is Social Media Listening as a Service

Consistently gather & examine customer requirements and behaviours in order to enhance and revitalise upcoming customer experiences. Compare this performance against competitors in the industry.

Measure user experience and their perception of program quality across all client products or services using quantitative methods. Additionally, you can also assess content reach and their engagement levels.

Continuously collect and analyse customer needs and behaviours to improve and rejuvenate forthcoming customer experiences. Evaluate this performance in comparison to industry competitors.

What do we do?

We combine People, Technology and AI to
Transform Data into Actionable Insights

We combine People, Technology and AI to transform data into actionable insights

Brand Centric Analysis

Brand Analysis: Identified core issues related to a failing brand and suggested actionable recommendations

Campaign Analysis: Identify strengths and weaknesses in all stages of your campaign. You can further learn about your target audience, and the effectiveness of your calls to action.

Crisis Management: Continuously monitored a developing crisis situation to track and alert the key stakeholders in order to help them manage the situation

Consumer or Audience Analysis

Category Analysis: Category analysis provides deep insights into customer experiences, emerging trends in the market, information about competitors and their marketing activities

Competitor Analysis: Keep track of what your client’s competition is up to. Identify themes driving conversations for your client’s brands vis-à-vis their competition

Influencer Analysis: Identify the people through whom you can maximise your reach.