What is Social Media Listening as a Service
Monitor
Consistently gather & examine customer behaviours in order to enhance and revitalise upcoming customer experiences. Compare this performance against competitors in the industry.
Measure
Measure user experience and their perception of program quality across all client products or services using quantitative methods. Additionally, you can also assess content reach and their engagement levels.
Manage
Continuously collect and analyse customer needs and behaviours to improve and rejuvenate forthcoming customer experiences. Evaluate this performance in comparison to industry competitors.
Locobuzz Intelligence Services: Insights That Drive Action
AI-Powered Understanding at Scale
Use AI aspects to structure & segment high-volume social and behavioral data at scale. By blending sentiment, intent & quantitative metrics, you gain a clearer view of experience gaps and audience patterns.
Insights That Drive Strategy
Transform patterns into strategy with insights that guide decisions across CX, marketing, and product functions. Identify missed opportunities, benchmark outcomes, and turn social intelligence into business advantage.
From Noise to Signal
Continuously monitors conversations across digital channels to capture evolving customer needs, emotions, and behaviors. Benchmark these signals against competitors to uncover emerging trends and detect potential issues before they escalate.
We combine People, Technology and AI to
Transform Data into Actionable Insights
Brand Centric Analysis
Brand Analysis: Identified core issues related to a failing brand and suggested actionable recommendations
Campaign Analysis: Identify strengths and weaknesses in all stages of your campaign. You can further learn about your target audience, and the effectiveness of your calls to action.
Crisis Management: Continuously monitored a developing crisis situation to track and alert the key stakeholders in order to help them manage the situation
Consumer or Audience Analysis
Category Analysis: Category analysis provides deep insights into customer experiences, emerging trends in the market, information about competitors and their marketing activities
Competitor Analysis: Keep track of what your client’s competition is up to. Identify themes driving conversations for your client’s brands vis-à-vis their competition
Influencer Analysis: Identify the people through whom you can maximise your reach.
How to Unlock Growth with Locobuzz Intelligence
Obtain Competitive Intelligence
Keep track of what your client’s competition is up to and gain an edge
Understand Industry Trends
Follow what’s being said within your client’s indulstry
Spot Potential opportunities
Identify possible need gaps in your client’s target segment
Manage Crisis Immediately
Identify and manage concerns quickly, and reduce TAT
Understand your Key Influencers
Identify the people that matter most and reach out to position your offer
From Noise to Clarity. From Insight to Impact.
See how intelligence becomes your edge.