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Case Study

How India’s Largest Automobile Company Managed 1200+ Dealership Locations Across India for Seamless Customer Experience

(Hint: It involves 100% review coverage, AI-powered capabilities, and a major boost in customer trust.)

1200+ dealerships. 5 regions. 12% boost in market share – One unified brand experience.

When your footprint spans across India, consistency is engineered. Discover how India’s Largest Automobile Company**,** with Locobuzz, built a smart, scalable reputation management system that’s helping every dealership deliver a brand-aligned experience.

This is not just another case study – it’s a blueprint for digital-first, multi-location optimised CX at scale.

Results: Trust Restored, Reputation Managed

The system linking regional stores to the brand’s national growth engine

How the brand gets a bird’s-eye view of customer experience

The toolkit powering real-time responses across 1200+ dealerships

Solutions & platform capabilities that helped achieve

  • 100% GMB review coverage across 1200+ locations
  • 70% faster turnaround for customer issues
  • 25% improvement in resolution rates
  • Strategic visibility across 5 regions of India

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    Find Out What Actually Worked


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