For CX Teams
CX That Acts on Instinct and Leads with Clarity
When instinct meets next-gen AI, every moment becomes a CX advantage. Locobuzz empowers your teams to sense needs before they arise, resolve faster, and deliver connected, human-first experiences across every channel.
Your Real-Time Intelligence Core for Uninterrupted CX
Locobuzz is built to help brands respond smarter, act faster, and scale support seamlessly
Automatically triage, prioritize, and route tickets based on content, sentiment, and historical patterns
Detect urgency, tone, and emotion in every ticket and guide agents with smart recommendations that are powered by AgentIQ™
(Power brand-consistent replies across channels, languages and complex queries with ResponseGenie™
Track & manage your team's efficiency, issue trends, and process gaps with AI-enriched dashboards and workflows
The Intelligence Stack Built for the Next Era of Customer Experience
One Platform. All powered by AI at the core.
Holistic Digital Care
Deliver Every Response with Speed, Empathy, and Brand Precision
- Detect risk and sentiment in real time before your team responds
- Suggest tone, structure, and escalation paths to agents instantly
- Auto-generate empathetic, brand-consistent replies even for complex, multilingual queries
- Archive or respond smartly based on urgency, emotion, and past behavior
- Achieve 80% faster response times with reduced agent effort and higher CSAT
Location Intelligence
Turn Local Feedback into Enterprise-Wide Performance Breakthroughs
- Aggregate feedback, reviews, and mentions across every location
- Detect performance patterns, resolution gaps, and recurring complaints
- Enable local teams to respond while HQ stays in control
- Use AI-based escalation, tagging, and workflows for speed and consistency
- Map sentiment, trends, and performance with rich geo-dashboards
Crisis Management
Detect the Sparks Before the Fire and Lead with Calm, Speed, and Clarity
- Detect negative sentiment, volume surges, and PR risks before they escalate
- Get real-time alerts for critical keywords, influencers, and trending narratives (Powered by SignalSense™)
- Auto-tag and route high-risk tickets to the right teams instantly
- Track how sentiment evolves across channels and regions as the crisis unfolds
- Equip leadership, comms, and service teams with one unified truth to respond with speed and precision
Ticket Management
Make Every Ticket Smarter, Sharper, and Seamlessly Handled (Powered by AgentIQ™)
- Auto-triage and route tickets based on topic, tone, sentiment, and customer profile
- Predict urgency, detect escalation intent, and flag anomalies in real time
- Summarize long threads, extract insights, and auto-highlight potential CSAT risks
- Cluster similar tickets to identify trending issues and automate standard responses
- Keep your agents informed and efficient with context surfaced before they even click
Command Centre
The CX war room your teams will rely on. Live Intelligence and Unified Clarity
- Real-time dashboards for CX, brand, ops, and leadership
- See volume spikes, sentiment dips, and SLA breaches at a glance
- Prioritize issues by risk, channel, or customer tier
- Track agent performance and resolution trends automatically
- Keep your entire CX ecosystem aligned, from social to support
Integrations
