Holistic Digital Care
The World Is Watching. Is Your Brand Responding With Intent?
Your brand’s reputation is shaped in real time. Every tag, tweet, and touchpoint counts. Locobuzz helps you detect sentiment, route tickets smartly, and respond with precision. It’s not just conversation management, it’s holistic Digital Care, re-mastered.
The Digital Care Edge High-Performing Brands Count On
Because reputation isn’t managed - it’s engineered.
Track every customer mention in real time across Instagram, Google, Meta, X, and more.
Enrich tickets with customer data and generate instant summaries for faster context.
Predict CSAT and coach teams better with quality insights from AgentIQ™.
Catch negative sentiment early with alerts, smart categorisation, and auto-tagging.
Route tickets, trigger escalations, and automate SLAs with intelligent workflows.
Send brand-right, contextual replies at scale with ResponseGenie™ across every channel.
The Full-Stack Behind Smarter Digital Reputation Care
From listening to resolution, every aspect is designed to help your brand move faster, sound better, and care deeper, at scale.
Monitor Mentions
Capture every brand mention across channels in real time and turn it into action.
Auto-Classify Tickets
Understand the nature, urgency, and impact of every ticket—automatically.
Manage Workflows
Control the complete ticket lifecycle with rules, automation, and intelligence.
Respond with AI
Craft replies that are accurate, human, and always on-brand—at any scale.
Track & Improve Performance
Use insights to coach teams, optimize processes, and elevate your reputation.