Locobuzz is an AI-powered customer experience (CX) platform that unifies social listening, omnichannel digital care, market research, and competitive benchmarking into a single real-time intelligence system. It is trusted by 400+ brands across telecom, BFSI, retail, FMCG, and more.

What is social listening and why does it matter?

Social listening is the process of monitoring digital conversations on social media, review sites, forums, and news to understand what customers, competitors, and the public are saying about your brand. It matters because it lets teams act on signals before they become crises, and shape strategy using real audience data.

How does Locobuzz use AI for customer experience?

Locobuzz uses four proprietary AI modules: ContextualPulse™ for emotion and intent analysis, SignalSense™ to convert noise into actionable signals, ResponseGenie™ to generate brand-voice replies in real time, and AgentIQ™ to coach customer support agents live. Together, they move brands from reactive to predictive CX.

Which industries does Locobuzz serve?

Locobuzz serves over 12 industries including telecom, banking and finance (BFSI), retail, FMCG, healthcare, automobile, travel and hospitality, technology, education, energy and utilities, government and public sector, and real estate.

What channels does Locobuzz monitor?

Locobuzz monitors social media platforms (Instagram, X/Twitter, Facebook, LinkedIn, YouTube), review sites, web forums, news portals, emails, and calls — all unified in one omnichannel dashboard with smart routing and SLA tracking.

How is Locobuzz different from other social listening tools?

Unlike standalone listening tools, Locobuzz is a unified CX intelligence platform. It combines social listening, customer engagement, AI-driven responses, agent coaching, and command-centre analytics in one system — with native AI built in, not bolted on. It supports 200+ languages and resolves over 35% of queries without human intervention.

Is Locobuzz suitable for enterprise brands?

Yes. Locobuzz is ISO 27001:2022 certified, SOC 2 Type 2 compliant, and GDPR-ready. It is built for enterprise scale, supporting multiple brands, geographies, and teams from a single command centre. Clients include Toyota, Audi, Nissan, Reliance Jio, and IDFC First Bank.

Is Locobuzz a social listening tool?

Yes, Locobuzz is a social listening and customer experience platform that enables brands to track conversations, analyze data, and engage with customers effectively.

How do I get started with Locobuzz?

You can book a free personalised demo at locobuzz.com. A product specialist will walk you through the platform, show relevant use cases for your industry, and provide a tailored onboarding plan.

How quickly can Locobuzz detect and respond to a brand crisis?

Locobuzz flags emerging risks in under 30 minutes, with real-time sentiment alerts and a centralised response dashboard that enables teams to act fast, align messaging, and contain reputational damage before it escalates.

Guides & E-book

An Analysis of Cancer Related Conversations on Social Media

Analyze valuable data points regarding the types of conversation people are having around the subject of cancer.

Key Insights

Breast Cancer Dominates Discussions: Breast cancer is the most discussed cancer type on social media, accounting for 52% of related tweets.

Misinformation Concerns: There’s a significant presence of misinformation about cancer on social media, highlighting the need for accurate information dissemination.

Engagement Peaks on Awareness Days: Conversations about cancer surge during national awareness events, indicating their effectiveness in driving public engagement.

Support for Survivors: Personal stories from cancer survivors resonate strongly, fostering community support and awareness.

Fill out the form to get instant access.

Personal data will be processed in accordance with Locobuzz’s Privacy Policy

Guides & E-book

An Analysis of Cancer Related Conversations on Social Media

Key Insights

Fill out the form to get instant access.

Lets get in touch

Don’t know how to begin?

Compliance

Book free demo !